The work that his crew performed was very poor. They created many problems which Alan refuses to address. The concept of customer satisfaction is absent from this business. His response to quality and performance problems was to threaten us. One e-mail states: "regrettably your project may be held up for months while we litigate this issue".
Description of Work: Removal of shrubbery and installation of a patio. The work was never completed because Alan could not supply a concrete person. We were in the midst of a remodel and timeliness was critical. Alan insisted that we use "his" concrete person so we let our concrete person go only to find that Alan's person was not available for 3 months. He could not supply an alternate person so we were left on our own. To add insult to injury Alan then informed us that he would not let us out of our contract. When he could not perform he threatened us with legal action, work stoppages, etc. The work he did do was flawed and he refused to address any of our complaints.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$13,800
ROBERTA K.
10/2005
5.0
hardscaping
 + -1 more
EXCELLENT. ALLAN BURNETT WAS VERY EASY TO WORK WITH. HE LISTENS & COMMUNICATES WELL WITH CLIENTS, IS RECEPTIVE TO IDEAS, & DOES NOT HESITATE TO OFFER HIS OWN OPINIONS & IDEAS.
Description of Work: DEVELOPED & EXECUTED LANDSCAPING PLAN FOR LARGE BACKYARD, INCLUDING PATIO, BASKETBALL PAD, VEGETABLE GARDEN, & LAWN.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$60,000
ROBERTA K.
10/2005
5.0
landscaping
 + -1 more
EXCELLENT. ALLAN BURNETT WAS VERY EASY TO WORK WITH. HE LISTENS & COMMUNICATES WELL WITH CLIENTS, IS RECEPTIVE TO IDEAS, & DOES NOT HESITATE TO OFFER HIS OWN OPINIONS & IDEAS.
Description of Work: DEVELOPED & EXECUTED LANDSCAPING PLAN FOR LARGE BACKYARD, INCLUDING PATIO, BASKETBALL PAD, VEGETABLE GARDEN, & LAWN.
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Service Categories
Pavers and Hardscaping,
Landscaping,
Decks and Porches
FAQ
BURNETT LANDSCAPING is currently rated 3.7 overall out of 5.
No, BURNETT LANDSCAPING does not offer free project estimates.
No, BURNETT LANDSCAPING does not offer eco-friendly accreditations.
No, BURNETT LANDSCAPING does not offer a senior discount.
No, BURNETT LANDSCAPING does not offer emergency services.
No, BURNETT LANDSCAPING does not offer warranties.