Schuler Plumbing, Inc. / A One Leak Detection

Schuler Plumbing was assigned as my contractor through a home warranty service for a gas leak. They called to schedule the appointment promptly, but the positives ended there. Their tech showed up almost 2 hours after the discussed/scheduled time. Upon arrival, I told the tech where I believed the shutoff valve for the gas was, he couldn't find it, tore off several side panels, damaging some, including unnecessarily tearing subfloor insulation out (none of this was cleaned up or even vaguely put back, at the end of this story). Eventually, it was found exactly where I told him it was. He immediately started prepping excuses for not doing any work. Pretending it isn't up to code (it's not, the home is 50 years old) as if that matters (it does not, it was permitted and the county does not require new permits for repairs that don't include alterations or modifications). We identify a leak (I say "a" and not "the" because he immediately stopped looking to verify there was any other issue). The fix required the replacement of 5' of flex pipe located in the subfloor within arms reach of the exterior. He refused. He tried to blame it on the county requiring permits until I informed him that it would not and that I know this due to 15 years in planning and engineering in the county. He started trying to make other excuses. Ultimately, he spent more time making excuses than the repair would have taken. This is peak lazy, but if it was only lazy it wouldn't be so much of a problem. As part of his excuses, he declared that after his review of the problem went in (because he was going to lie), the home warranty company wouldn't ever send anyone else out to fix it either. He put in that review. Changing his story dramatically from "country requiring permits" to "it doesn't fall under the contract terms due to improper installation". It was not improperly installed. It was installed half a century ago. That connection lasted FIFTY YEARS without a leak. It was permitted as per county requirements at the time. He omitted all of those facts to lie and justify being absolute scum. I called Schuler Plumbing to attempt to deal with this issue - hoping it was isolated to this single wretch of a technician. I was told I'd be getting a call back that day. I withheld making this review (or the great many more than will come from here out) until I heard back about how they would make this right (literally just send a tech out to do the 15 minute repair and restore the paneling to it's original state). I did not hear back. The next day I called again and left another message with a different person. I did not hear back. It's now the weekend and it's cold because we have no heat and we can't do dishes or use the stove or shower. All because their lazy scumbag tech would rather ruin someones ability to have future coverage on their property than due the basic tenants of their job. I would be embarrassed to have someone working for me behave so pathetically to a customer and then lie in writing to a client. I cannot fathom not making sure it was righted immediately upon learning of the absolute b******* that happened. And for that tech, I could not live with myself being such a lazy, dishonest, sleazy scumbag that I would leave a family in the cold because I couldn't be bothered to do a very basic function of my job. This company clearly has no values, decency or quality in any fashion. Do not use for any reason.

I wouldn’t ever use them again. They were here maybe for half hour and charged a high rate. I just felt I got ripped off. The work that was done was pretty good.

unknown

Everything went smoothly. Marty is friendly and easy to talk to. The waste line had recurring clogs. Marty found that it was broken - dirt kept falling in and causing problems. I also asked him to look under the house where I had noticed significant moisture. Marty found that there were multiple cracks at the fittings (in the wall too) on the long run from the kitchen to the 4" line. He came back a few days later and was able repair the piece in the wall by cutting into the drywall under the sink, a huge relief for me! Marty didn't seem to mind me constantly asking questions. I learned alot about our plumbing.

He was great. He's a nice person and came out and did the work. There weren't any issues and seemed to know what he was doing. I was happy with the results.

They were excellent. We knew them because our daughters played basketball together. They were competent. I think they tried to do the right thing and they weren’t trying to sell me anything that I didn’t need. They came up with good solutions. I hadn't thought about rerouting the pipes through the ceiling and it was a good way to go. He explained to me that somebody had violated code because there weren’t supposed to be any fittings in the concrete and it was supposed to be one continuous piece of copper. They did well by me.