Sterling Van Lines

Everything went very well. My husband and I were again impressed by the team that drove down to San Diego for the two loads. Because there were two separate destinations for items in both the storage unit and in our home (plus items ranging from fine artwork, mid-century furniture and delicate china to 8 large tubs of Lego bricks and a handmade grandfather clock), the packing and load required extra diligence and organization. Joe, Sergio Jr and Luis immediately understood the scope of the project and were organized, efficient and careful in labeling, packing and loading. They were always respectful of our home, careful in protecting floors and walls from damage as they worked. They worked nonstop. Our load was then taken to LA, where it was stored until it could be combined with other eastbound loads. Tony, the LA scheduler, and Dave, the transcontinental driver, kept us updated with the schedule. This was a complicated move and everything went well. There was only one damaged item: scratches and gouges on a large table which I believe was due to the complications of transferring part of the load to the Chicago area moving & storage company. (Ray sent me information on making a claim for repair which I know will be handled fairly and efficiently.) Moving can be a hassle; however, everyone at Sterling knows how difficult this can be and they made this project much easier for us. They are all professional, responsive and attentive. Their customer service is superb. Thank you Doug, Billy, Tony and Ray in the LA office; Joe, Sergio Jr and Luis for the San Diego packing and pickup; and to Dave, who delivered the shipments to Chicago. They may call themselves Sterling, but they are the gold standard for moving.

Sterling Van Lines performed a great service for us. They delivered exactly on schedule and were top-notch from the 1st phone call to the receipt of shipment.

They were referred by another Angie's List company. Although, I didn't use them due to short time frame. They were courteous and very helpful. I would definitely call them next time as they seemed more professional than the movers I am using.

I contacted Sterling Van Lines (Doug), they rushed to retrieve this piano (it would have been ruin by rain), got it on the first truck coming 1,500 miles this way. Called along the way and delivered it to my home in perfect shape. Service was excellent!

So far, great -- I'll update the review when my belongings arrive at the other end! Our situation is that we haven't sold our house in LA yet, but most of our belongings were packed up and put in storage so the house would show well. In the meantime, we rented an unfurnished house in the Boston area, so we suddenly had to ship out enough of our belongings to furnish it. We had stuff at two locations, our house and the storage unit, and both were inaccessible to a full-sized truck or container. We weren't moving everything, so I had to pick and choose as my belongings were being loaded, requiring patience on the part of the movers. I also hoped to accomplish the move the same week I was calling! I interviewed three movers over the phone. Since my boxes were already packed, I assumed that a container mover would be cheapest. I found a good one, but they couldn't accommodate my access problems without incurring a large additional expense and a lot of trouble on my part. Sterling, a full service mover, was willing to accommodate everything at essentially the same cost as the container company. Sandy was great to deal with on the phone, very patient at explaining the pricing rules. (I think these are fairly standard in the industry, but they are confusing because they quote by the pound but they actually measure cubic feet and multiply by a standard factor. Since I was splitting my move, it turned out to be more economical to ship my heavy things and leave the light-weight furniture behind.) The movers arrived that Friday, as promised, with a large pick-up truck to shuttle my belongings to the van, and three helpful, friendly, and patient movers. Furniture was carefully wrapped, each box was tagged before it was loaded, and care was taken with boxes marked as fragile. The movers helped me move everything out of the storage room, then put the things back that I was leaving behind. As we loaded, I of course discovered many items that I hadn't thought of when we made the initial estimate. I expected a "gotcha" on the final bill, but it was finalized before the movers drove away at a price very close to what we originally agreed to. If everything goes as smoothly at the other end, I'll be a very happy customer.

They were very professional, but I went with another company that offered a better rate.

The price was reasonable, and they made the move in a timely manner. Ultimately, we are satisfied with their work.

I was extremely pleased with this experience. Having moved previously, I was aware that many companies do not like small loads, and the thought of shipping furniture by UPS was daunting. I used my favorite search engine to search on "small load moves" and Sterling was near the top. Although I was in TX, I called the LA number and spoke with some really helpful people, who immediately set to work to arrange a pickup in my limited time frame. Delivery at my house was hampered by a curvy driveway with 8 per cent grade near the bottom. Delivery crew brought a smaller truck and navigated the driveway beautifully, carrying the pieces a bit further in order to avoid damage to driveway walls. All came together beautifully, and the furniture arrived in NV within the four week window I hoped for. All that, and the delivery driver accepted payment by credit card. So different from moves I made years ago! I am no longer afraid of the prospect of moving a small load. I will definitely use these folks in the future.

I contacted several companies and settled on Sterling after reading reviews on Angie's List. Everyone one I dealt with at Sterling was wonderful. From setting up the move to getting the furniture delivered. Dave, the van driver/furniture mover, was very professional and extremely nice to work with. He even called in route to update me on the day and time of delivery. Unfortunately, one sliding glass door for the hutch broke in transit and I'm in the process of working with Sterling on the claim. I'm confident that all will be well based on how they've handled everything else so far.

They did an outstanding job, and I can't say enough about them. They were very professional and wanted to ensure that I was satisfied the service.

The pickup went smoothly, but the deliveries were a nightmare. Not only did the order get mixed up, with two large, heavy items being sent to Colorado by mistake (which the Company wanted to charge us additional for to send to the correct address), but the length of time to deliver was delayed (a month) by the Company waiting to get a full load from additional deliveries in the same areas (which had not been explained to us at pickup). In addition, and the largest problem, was that expensive furnituire (leather recliners valued at $2,400 eadh) were badly damaged with deep scrapes and "rope burns" from straps too tightly drawn and/or rubbing against other items in the van. The chairs are not repairable (according to local experts) as you can't match the leather color, grain and patina on large sections of the chairs, and the numerous deep scuffs cannot be buffed out). I had paid for $20,000 worth of additional replacement insurance, but after more than three months of calls, correspondence, providing photos and receipts, I was only offered $990.00 total for the damage, with them claiming I should be able to find someone to repair the chairs. In addition, when the furniture was picked up, there were two fairly efficient gentlemen who worked together, with my husband, to load the furniture (much of it very heavy and large). Upon arrival for delivery to my home, there was only one rather small man, clearly overwhelmed, who arrived well after the estimated time and took over four hours to unload only eight items here (several of those being smaller boxes), while blocking my neighbor's driveway. Without my husband's help again (and he has had 4 back surgeries), he would not have been able to complete the delivery. We were heartbroken about the damage to the lovely chairs, and cannot afford to replace them. The individuals we were directed to speak with at Sterling Van Lines showed no interest in assisting us nor concern about our issues after the loads were picked up in California and they had their money. We would definitely NOT recommend them to anyone.

I set up appointment to have one thing moved from my home into my reserved rental truck. Due to resolving two different emergencies I could not foresee, I was not ?with truck? by the 11:00 A.M. appointment time. I was on time, even though two-blow-out tires (white vehicle) demanded my undivided attention the previous evening from 7:30 P.M. until 11:30 P.M. Saturday morning I had to drop off the key for my white car and I had to quickly arrange for a friend to drive me to Tujunga - - as I was told I could not retrieve my gold car after 6 P.M. on Friday evening, as was planned previously. So, by the time I had a chance to get the reserved rental truck, the Sterling movers (2) were called back via the company cell-phone. I told their manager ?Please let me go get the rental truck to eventually utilize his workers.? When I made the appointment for service provider I asked if I could cancel the appointment if an emergency arose. He said ?No. There won?t be any number in order to cancel the work order.? He said that he would send along a moving truck in case I discovered that some things in storage would need to be taken to a vault of mine. I said I did not think that that would be the case. For instance I just needed assistance at the reserved rental truck and assistance with carrying heavy items from my storage rental locker to my reserved rental truck. Never did I request a Sterling Moving Van. And I could not possibly handle both car emergencies on Friday night. It was beyond my control, and Mike S. needed to deliver parts in Northridge. The Sterling truck was parked in front of my home; it was abandoned at 11:00 A.M. and the company ordered for them to arrive at 9:30 A.M. Clearly I stated that I guessed I could not be meeting anytime other than between ten and eleven A.M. The workers arrived at 9:30 A.M. and phoned me about 10:50 A.M. - - without leaving any message whatsoever. By 11:30 am outside at the Sterling truck the two movers appeared. They were technically thirty minutes late. Since I never got the rental truck that day and because I had unexpected emergencies spring up, the movers didn?t get to provide me service. I had issues communicating with them. Then, the company commenced to charge me for two hours of work. The bill was higher than it was for the transport of my vault into their facility; that bill was $180.00. In addition to the $283.50 of the two movers showing up, I am being charged for their damaged cell phone $110.00. It is outrageous that the two movers accuse me of throwing their cellphone to the ground. When I spoke to their boss with their phone, we were all standing in a grassy park. This is a cul-de-sac with Piedmont Park in the middle with about six benches. This is a complete fabrication. After receiving the bill, I called to ask what was going on and the employee became impatient and irritated. It was then that he accused me of being racist, repeatedly. In the midst of this frustrating experience I was very distraught and my have said something quietly that they could have taken offensively - -but, nothing racial. Overall, I feel very taken advantage of and wrongly treated by this company. I must add that I paid two checks in-person on December the 30th; this included a late charge. These two checks were banked no earlier than about February 9th. Please not that I waited for the one and one-half hours before the rental truck clerk told me that since I said I had no experience of driving a truck, that he felt it was not going to be wise to rent to me the twenty-six foot truck after all. Also, note that the company?s billing statement does not give any reason (label) to the $110.00 charge. I read your ridiculous response and it is filled with lies.

PACKING WENT VERY FAST AND WAS CAREFULLY PACKED FOR STORAGE & MOVE. DELIVERY DATE DELAYED A COUPLE OF TIMES DUE TO COMPANY NEEDING A FULL LOAD TO SHIP TO NORTHERN CALIFORNIA. HAD REQUESTED A SMALL VAN SO THEY COULD NEGOTIATE STEEP, WINDING DRIVEWAY TO HOUSE UNFORTUNATELY THEY SHIPPED IN A SUPER LARGE VAN AND HAD TO UNLOAD AT THE TOP OF DRIVEWAY AND WALK DOWN. IT WAS REALLY HARD WORK FOR THE MOVING GUYS BUT EVERYTHING ARRIVED SAFELY, UNPACKED AND INSTALLED IN THE NEW LOCATION............................NOTHING WAS BROKEN....................

Excellent. Father and son team packed up shipment of professional equipment and supplies and moved them on an express basis to destination in Oregon. Timely, professional, and much appreciated.

The guys from Sterling showed up on time calling in advance loading all my belongings including inventorying and loading into storage. Then five days later delivered again calling in advance and showing up on time. Very professional service. I had no damage or missing items. Great employees on both ends of the move.

The pick up in California was on time and quick. The delivery time was said to be 2 - 6 weeks but it took 7 1/2 weeks to be delivered in Pennsylvania. However, it was in good shape and the delivery person worked with my schedule (delivery after work for me). He brought them inside very carefully. Good job!

Items were shipped from CA. to IN. Overall, items were delivered but movers underestimated arrival time. They were delayed several hours. (1/2 day). They underestimated length of time from south to Bloomington.

I called several times and it went to voicemail. When I finally got through to someone, she asked me to list - off the top of my head - everything that I wanted moved. I had just received another quote from another company where they came to my place and took inventory, so her request seemed ...imprecise. Also, the woman said she was pretty busy, so I should get back to her by email since she's usually on the phone. Sterling's quote came in slightly lower than the other company, but I was afraid they hadn't approximated my stuff correctly and that it would end up being more on the day of the move, so I went with the other company. Also, I got the impression they were really to busy to take the appropriate time with my things.

It turned out very well. We were very pleased. We liked the professionalism of the driver. I would recommend them. It was a great outfit.

They handled me so well. They got everything done in one day, in so many hours. There was so much stuff. It was amazing. It was a huge amount of things for me to do. They did everything. They took it off my hands.

It has turned out fine. We used them several years ago as well. We liked the cost for the willingness to do a small job. We could have shipped more for the minimum but it was a better price than other movers. They seem to specialize in small moves.

It worked great. We had an heirloom piano moved to my brother in law in Houston. The driver of the truck that eventually moved the piano kept calling me from wherever he was stopping throughout the country to let me know where he was and when he would be getting into Chicago. He also managed to hire a temporary guy who showed up when the truck did and moved the piano with him. It was an incredibly smooth operation considering it was a truck coming across the country.

The movers showed up right on time (called ahead as well to inform me that they we're on there way) packed up my house and then moved me into my new house. The guys worked smoothly and efficiently, very little talk but quite a bit of sweat. I was impressed with both of their work ethic. No damage whatsoever as well. I received a followup call the next day from the main office informing me that they were crediting me 300 dollars on my credit card due to a mix-up on the final bill. (I signed it and certainly had no clue that any mistake took place.) Both movers were normally long haul movers and there is a different boxing charge on those types of moves (I only moved a mile) so they made a mistake in the calculations. So I not only had a great experience with the move...but found corporate honesty to boot. Was a good day all around.

These men were such nice people who made absolutely issue taking on this huge job that my husband and I would have never been able to do. Carlos is the picture of a hard working, honest guy who really just wants to help.

The job was fine and nothing was damaged. It wasn't inexpensive but receiving the items undamaged was worth the price. It took longer than projected but we were not inconvenienced.