Sterling Van Lines

I was given an estimate, and then work was performed at the estimate. I would like to say A for punctuality, as I was quite flexible, but due to unforeseen circumstances, they had to delay the pickup and delivery dates to outside the original windows they gave me. This was not a problem to me, especially given the way everything else was handled. I would definitely use Sterling Van Lines again if I were ever to move, which I do not plan to do. Although I could not be present when they picked up my belongings, as I had already gone ahead to FL, they made the process as easy as possible. I had no concerns about the "well-being" of everything I was having moved.

I had to call many movers before calling Sterling Van Lines. Most of the other companies only would only specialize in large moves. I had good contact with the driver. They schedule a certain amount of small loads and it is very important that they stay in touch with me. He arrived on time and was very honest. My experience with them was very good.

Piano mover, Marc W. was the ultimate professional. Moved family 1918 Steinway grand with great care and knowledge. I was amazed that such a move could go so smoothly from start to finish. Reasonably priced as well.

Dave the driver was awesome, on time, kind and attentive, organized. Sandie in the home office was awesome, reassuring, organized. Everything arrived and safely.

Finding a company to move a small load (less than a truck load) was a nightmare. Having requested estimates from a number of online websites, I was inundated with emails, phone calls and texts from relentless moving brokers. I did some research and decided I needed a company I could deal with directly - not through a middle man. I was fortunate to find Sterling Van Lines through a Google search. I visited their website and saw that they were recommended by Angie's List! Hallelujah! The items to be moved were in storage in Massachusetts and had to be picked up before the end of the month in order to avoid another month's storage fees. We were flexible with the delivery date. The pick-up was done right on time, but there was a delay in delivery. Sandy at Sterling was very apologetic and gave me a good will discount on the total moving costs. After the delay, the delivery was made as promised, very professionally and with no damages whatsoever. Response to my emails was prompt and all my questions were answered thoroughly. There were no hidden costs that I was warned about in my research. We were even given the mobile number of the driver so that we could stay in touch and get updates on the status of the move. I really can't say enough good about the services provided by this company. If you have a small load and can be somewhat flexible with pick-up and delivery dates, I would definitely recommend Sterling Van Lines. 21

It is hard to find a moving company to move 1 or 2 pieces of furniture across country that is affordable. They gave me the best quote and stuck with the quote. They kept me informed about the progress and the drivers/movers were kind and professional. They were on time and did everything they told me they would. My hutch came through in beautiful shape. Would highly recommend them.

Very Professional. They do have a minimum amount for any job. Other than that, the price was fair and the service impeccable.

Absolute perfectionists moving my treasured piano! Would definitely use them again!

Everyone there was very kind and helpful. It had been a rough day for me, and although only one person in the office drank coffee, he made an entire pot just for me! That really cheered me up :) The two men who who inventoried and moved my things were very kind and professional; and they were very careful in wrapping and storing my precious items. Great experience ~ I highly recommend them!

The movers were early at pickup &delivery - not more than 30 mins. This was done very smoothly-no glitches!

They where great; showed up on time got it loaded quickly, they broke nothing, and they where done faster then they said they would be. I will use them again, if I have to.

Fine. So far, so good. They told me it would be about three or four weeks total. They will call my son when they get close to set up final delivery.

The driver, Mark, was very nice and easy to work with. I had that feeling every step of the way with everyone I spoke with from the company. I researched and spoke with several other companies prior to choosing Sterling. The driver was in regular communication with me, and gave me two day’s notice prior to both picking up and delivering the items. He showed up exactly when he said he was going to. I was very surprised at how carefully and thoroughly everything was wrapped. The items where all in their own boxes and completely taped up. Although the driver was working alone, he wrapped everything up, and when he delivered it, he unwrapped and carried everything up to her bedroom. The move couldn't have been any easier. I would highly recommend them.

They told my daughter-in-law they would arrive at their home on a specific day and time frame, and they were a no-call, no-show. I called to let them know this was unacceptable, and the management provided me the driver’s phone number. We called the driver and he said he would be there on a specific day (it was 3-4 days later) within a specific time frame, and again, he did not show up or call to say he was not going to arrive. When I called the company for the 2nd time, the manager offered to reimburse me $100 for the inconvenience – which does not make up for days of lost time. They are terrible at scheduling and communicating when they will pick up and/or deliver their loads. If you want to spend your life waiting on someone to show up that never does, this is the company you want to use.

They had to take the glass and mirrors off the inside of the Curio cabinet and wrap that separately, which they were very careful about. When they delivered the furniture about a week later (ahead of schedule), they reassembled the curio cabinet and moved the items where I wanted them. There was no damage to any of my pieces. The driver was wonderful. It was nice that they were able to just move a few things versus having to have a full truck.

Everything went very smoothly. They were very careful with the bedroom set, and nothing was scratched or damaged. I appreciated the fact I didn't have to hound them or babysit them. They were very professional. They do have a minimum price, which I felt was reasonable. Every time I called someone answered the phone right away. Everything went perfectly, and I would highly recommend them.

The price was incredible. It was going to be a long distance move (500-600 miles), and all of the other companies kept adding in extra charges, but Sterling Van Lines did not. I did a lot of research on moving companies prior to my move, and Sterling Van Lines knocked everyone out of the park. They were very friendly.

Great company to help move my stuff. There were quick and careful. Nothing was out of place and nothing was broken - well organized. They were very responsive and informative for the move. Also, they were extremely friendly though out whole process.

Very well. I was given an accurate estimate & time frame of pickup & delivery times. Marc did an excellent job of calling & keeping us informed of his progress on the road & expected arrival time.

Sterling is fantastic. This last move, from NYC to LA, took place right after Hurricane Sandy. They managed to get a truck there so I could vacate close to the planned time. They took a lot of care with packing up my stuff and the delivery went without a hitch. All employees are courteous and efficient, in my experience.

Sterling Van Lines used three men on a tough move out from a third floor two bedroom with no elevator in San Francisco and then in L.A. two of those men moved me into an apartment. The men worked really hard especially on the move out which was physically very demanding.

This was a very negative experience. They moved me less than one mile and charged me over a thousand dollars to do it. There was packing involved, but they weren’t really packing. They were standing around instead. The manager was supposed to be there to tell them what to do, but he wasn’t there. I was at my wit’s end with the service. I used my home phone and called Angie’s List. When I got my furniture, there were many broken items. They broke an antique teapot. Antiques have to be in good condition to be valuable. I was very upset and angry. There were broken shelves. The person tried to fix the shelf by using a bolt. Now it hangs at an angle. They dropped a light and broke it. None of my items were handled with care. There is a large gouge on the mantle of my fireplace. They also charged me for the packing supplies. I had plastic boxes and my things were already packed. They put my boxes inside their boxes. They were overpacking my items and using way more than what was necessary. My garbage can was filled to the brim three weeks in a row with the packing paper that they used. They said they would send me a claim form back in early December, and I have yet to receive anything.

Dave and his partner w/ Sterling Van Lines arrived on time. They took the best care wrapping and doing inventory on all the furniture pieces. They treated my furniture like it was their own. They were the most professional movers that I have ever seen or known. They were very polite and courteous. Best experience I've had w/ a company in a very long time. Thoroughly impressed.

We were nervous because these things had belonged to my grandparents and they were irreplaceable. The representative Marc got in touch with us once he had left Vermont and assured us our things were being taken care of and that they would arrive intact and on time. Marc was easily reached and very responsive. Our things were well packed and did arrive intact. In fact even little things like pegs for a bookcase made it.

The move started off ok until I noticed that some of our items were damaged upon delivery. Our white leather sofa and coffee table were delivered with scratches (it goes without saying that the scratch on the leather sofa is irreparable), the digital screen on our wine cooler no longer functions, and our tv was dented up. If we didn't have insurance on these items, I would be even more upset than I already am. Having to go through the claims process is annoying enough. The cherry on top of all of this is that one of our items has not be delivered yet. It's been nearly 3 weeks. The first time I called they were very apologetic and they said they would give me a call back with an estimated delivery time. I waited 2 days- no call. I called them back and they said Tony would give me a call back with the estimated date. No call back. This happens at least 2-3 times more. I'm still waiting for a call back. Suffice to say, I don't think I'm ever going to see my desk again. And yes, I was charged for the delivery. I can't be sure whether they have any intention of delivering it. My guess is they're just waiting for a delivery in my city so that they don't have to make the drive out there just for my desk. But they forget I've already paid for the services and it was THEIR mistake. If they're so opposed to making the drive, they should just ship it to me (which I've already suggested to them). And yes, I'm still waiting for their call back... I should also note that I didn't have an Angie's List account prior to this. I signed up and paid money purely for the purposes of writing this review and getting this information out there to all you consumers looking for movers.