Sterling Van Lines

I can't recommend Sterling high enough. I honestly didn't know where to start with a small load move and sent an inquiry by email. I received an immediate call-back from Doug Brown, who was not at all pushy. In fact, he was very personable and informative. I was moving from South Florida to Northern California--a huge move for me. Doug helped me make some key decisions--most importantly, whether to move only boxes or try to take the few pieces of furniture I hadn't intended to sell. I decided to go with boxes only, which kept the price down. His estimate was $2130 and the actual cost was $2419, which included an extra charge for inside pickup and delivery to a third floor walk-up. (You can save money if you're willing to tote the boxes yourself, in and out.) I was surprised at how close the estimate was, since I was just guessing at how many boxes I'd have when we talked. Turned out I had fewer boxes, but they were heavier than average, since most contained books and papers. The movers from Miami (Sterling is in Los Angeles, so they contract with other trucking companies when necessary) arrived on time and were in and out of my place within a half hour. I'd numbered all the boxes and they also recounted them and weighed them to come up with a final price that was charged to my charge card after delivery. The day after I arrived in California, I received a call from Tony in Dispatch at Sterling, setting up my delivery the next day. That was just 7 days after pick-up. (I'd been told 7-14 days). Tony, too, couldn't have been nicer throughout, offering to hold the boxes at their LA facility, if I'd been delayed and the boxes arrived before I did. When the movers drove up from LA, they kept me informed of their ETA and, on arrival, masterfully found a place to park out front (no small feat--especially in the dark) and practically RAN my boxes up three narrow flights of stairs. I was so impressed. Again, they were in and out in less than a half hour. Thank you, Doug, Tony and Sterling!

Very good! Josh, Adrian & Jose did a very good job in packing & moving my stuff to the storage.

The movers were incredibly professional, knowledgeable, detailed and supportive! This was a monumental move (to us), and our moving team made the move painless. They were prompt, detailed, prepped all furniture, and all came through without a hitch. They were able to move a piano and huge safe without difficulty! Would definitely use this company and team again! Thank you!

All went well. On time and quick.

My mom died and I needed to move some furniture and misc from CA to TX. Not enough for a full moving van. I had used Sterling when mom downsized a couple years ago. They are great to work with. They arrived on time, explained that I had over loaded drawers, which would cause breakage. The movers then repacked for me. Everything was well wrapped. I have used them twice now. I can be sure everything will arrive in great condition.

This is the ? broken with ? from the first phase case ? the company is efficient helpful &?

It did not go very well. We were able to resolve it but there was a little bit of a "bait-and-switch." We were able to get an agreement with the driver. They even determined what truck size we needed after evaluating. They came and did it on the home visit so they could see everything. The truck they provided wasn't big enough. We had to load up our cars and take a few trips. They did so little with the time. It was done with the driver. It wasn't the best but it wasn't the worst. The people were nice enough. The price was reasonable. They tried to sell us with two trucks. We don't need two, we just need one larger truck. The guys who came didn't know what they're coming to. We walked them through everything.

The movers worked endlessly for about five hours. They were both willing and helpful and could not have worked faster, harder, or have done a better job. I would recommend them to anyone who needs a mover.

the guys were on time, professional and helpful. they wrapped the furniture for protection and and even though they had to negotiate a narrow stair case with tight corners, go everything moved in and set-up with skill. they did a really fine job and i would definitely use them again!

Initially, we thought everything was OK, but then noticed many scratches on the furniture and a broken lamp. The driver was very forceful about giving him a good review through the company, which I did initially. I tried to get some help with the items that needed fixing, but to no avail.

The service was great. They were on time, took good care of our items, and finished the job in less than half the time we reserved them for. They were polite and efficient. I would use their services again.

Prompt reply from Doug regarding able to do the move, excellent service from Billy re: paperwork, timing service, expectations; knowledgeable thorough, professional service from Marc in delivering the piano.

It went okay. It was a positive experience. We're actually late and they waited for us. They were quite good about it. It was a 60-mile move. Two people came out. We didn't have any problems. The pricing was fair.

Excellent & friendly service. They were hours early - great job !

Excellent service! Showed up on time and got started right away. Finished within the time frame. They used their own equipment and made it a smooth transition. Polite guys and it went great! These guys took half as much time as the previous move into this place!

Great job! I purchased their deal on Angie's List and of course within two days they called me to review and schedule my move. Sterling arrived on time to the Covina townhouse where my son was ready and waiting. They secured and loaded my property with the professional that I expected and were on their way to the Lancaster house where I was ready and waiting. Upon their arrival, the movers inspected and assessed the job. The tool chest went easily into the garage, but the challenge came with the entertainment center. It was to be moved to the second floor media room at the very end of a long hallway. The turn at the top of the stairs seemed to be their biggest challenge of all, yet they were very careful and successful. The entertainment center pieces were uncovered and placed in the exact spot that I wanted. I'm very satisfied with the service that Sterling provided and expect to use them again for future moves. I highly recommend this company for your local moves....

It took about 6 months to get the pickup of the piano in Arizona scheduled because we don't live in AZ full time. But, once it was scheduled, the driver, Mark, arrived exactly when he said he would in Arizona which was perfect as we had arranged with our home watch people to let Mark into the house. Mark arranged the pickup with our home watch people personally. Our home watch people said that Mark took great care wrapping and labeling our piano pieces in AZ. Mark called us 5 days before he arrived in North Carolina and gave us the day and a time window of when he would arrive. He called the morning of arrival to confirm when he would arrive and he arrived exactly when he said he would. We watched as he personally unloaded, unwrapped and set up our piano which arrived in great condition. We chose Sterling due to their very positive reviews in moving pianos. However, we were concerned initially about going with Sterling because it is a small company with few trucks. When you have a small move with a ride share van, you never know if your items are being offloaded into a warehouse to await a ride to their destination. But, we were happy to learn that Mark, who picked up the piano in Arizona, was also the person driving the truck across country and would be setting it up in our home in North Carolina. And, the piano once on the truck, never left the truck. We were given almost a month's window of when it would arrive in North Carolina after pickup. It was picked up on 8/20 in Arizona and arrived in North Carolina on 9/11, 4 weeks later. We were given a time window of anytime between 9/4 through 9/30 when the piano could have arrived. Overall, we feel we made out really well.

The men who came to pack the piano, which is a fairly involved process for a grand piano, did an excellent job - very professional. It was apparent that the lead person had a lot of experience with this type of instrument and they were extremely careful and thorough in the process of preparing the piano and wrapping in protective covering. This is at least the 4th time I have had my 90 year old baby grand moved and I believe this was the best job I have seen. The piano left Connecticut and arrived in California in great condition. I would highly recommend Sterling movers for piano moving and would use them again.

I wasn't sure I would be satisfied when the movers first arrived. I purchased a 6 hour/3man/1truck package for the $595 deal. I was told they would estimate how much time it would take when they first got there but the moment they walked in they started looking around and pointing out little things that were "going to be a problem" and would likely cause the job to go well over 6 hours (estimated 9 hours). After standing around and talking about things for a 1/2 hour I finally took control and started directing how things should be moved, and by whom so that the move would work more efficient. Ultimately we finished the entire move with over an hour to spare - with the standard double drive time included. They worked hard once given some needed direction and, after being given direction, things went smoothly once we started moving everything out of the apartment. They were careful and there was no damage to any of our things. One major disappointment: the deal says you can add an extra guy for something like $15/hr however, when you call to do this they will tell you that it means you have to add an extra truck as well which jacks up the cost much more than $15/hr. I really more "undecided" on whether I would use them again.

These guys are amazing. Very professional and more important, very friendly. I moved my office two buildings over and they made it so easy. I HATE moving!!!!! However, when people are professional and have a good attitude, it makes everything much more enjoyable.

No hitches and delivered very fast

We cannot fault this moving service - it was sterling indeed! Charlie and his team worked incredibly hard and made sure everything was moved carefully and quickly. They wrapped our furniture and had lots of moving blankets to protect our stuff. There was not a single item broken. They made sure all our beds were reconstructed at the other end so we had somewhere to sleep amid the countless boxes. The pricing was very fair and completely transparent. We wouldn't hesitate to recommend Sterling.

This was my first experience hiring a moving company and I was nervous! Using Sterling Van Lines to move a vintage bedroom set from L.A. to the Central Coast of California turned out to be a great experience! Everyone I communicated with at Sterling was helpful and professional. They called and showed up when they said they would, sent paperwork right away, and handled the logistics of pick-up with my online seller. The movers showed up on time, took great care to wrap each piece of the furniture professionally (and double wrapped the large mirror) and called us ahead of delivery. The delivery guys were friendly and professional and each piece of furniture looked exactly as it did when I inspected it before purchasing. I was very relieved to find that it all went so smoothly and the price was reasonable. My only problem with Sterling Van Lines is that now I am going to be buying a lot more furniture!

The movers were beyond fantastic, they wrapped everything, treated everything gently and respectfully. I recently moved back to California from NYC, my things were treated better on this small move by a smaller company than my "BIG" move from NYC. Highly endorse this company!!!!!

Professional, very communicative, worked hard to get everything just right. I would definitely use them again.