Easy Rooter Plumbing and Drain Cleaning

I must admit my experience with Easy Rooter Plumbing and Drain Cleaning was amazing. As soon as I completed my online request for professional services (noting the urgency of our plumbing situation - both toilets down, low water pressure in some faucets, and no pressure in others, and brown goop with black specs flowing from all faucets ), my phone rang. It was the representative from Easy Rooter assuring me that she could have someone here to help within the hour, and she did. Juan arrived and quickly assessed the problem, and calmly explained exactly what was happening. He was very up-front about what could be repaired, needed replacements and the required flushing of the entire plumbing system. Juan was knowledgeable and professional throughout the ordeal. He turned a financially impossible situation into manageable monthly payments, with a reasonable interest rate, and spread out over 10 years if needed. He provided two payment options, with two very different overall costs and potential outcomes. My husband and I decided on a course of action, agreed to the terms of the contract, then we were all set for repairs to begin the next a.m. Juan explained that as the previous owners vacated the house (approx 3 yrs ago), they made sure to shut-off the main valve to the water softening system, but neglected to shut off the bypass valve. This allowed the water and remnants from the holding tank to seep back into the water softening system, then back through the pipes in the house. Certain parts were severely clogged and others damaged. Juan and his partner arrived on time the following morning as scheduled, and proceeded to restore clean and clear water throughout the house, and remove whatever was restricting water flow. The contaminated water softening system was replaced, and all new valves installed. Once programmed, the new system flushed all pipes and will continue to do so weekly. The team worked diligently for approx. 9 hours. When done all was running clear, and the pressure restored. They even hauled away all debris. My family is very thankful for Easy Rooter for being prompt and for paying close attention to detail. I would not hesitate to refer them to family and/or friends or to call on them again if needed.