Countertops and Backsplashes, Marble and Granite, Cabinet Making
About us
We are a family owned and operated business. We work directly with Arizona Tile. We are currently offering a special on (10) granite colors - material, fabrication & installation at one low price - call for pricing. We also have a selection of remnants for small projects.
They specialize in granite and quartz counter tops. They are real experienced. You can tell they know what they are doing. They are real professional. They did good detail work and good finish. If there is anything to match, like caulk, or this and that, they have one guy that that is all he does is mix dyes and all sorts of things. They come out one day to do the measuring and they come out the next day and install the product so it was real efficient. You can expect quality and good price.
Description of Work: I had Custom Surfaces put in a quartz countertop for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Christina V.
09/2012
2.0
custom cabinets, countertops
+ 0 more
Removal of old tile counter tops in kitchen and bathroom went well with the exception of slight damage to walls, molding and ceramic floor tile, ie, small dents on molding and wall and small chips on floor tile. Installation of granite counter top was fair with minor problems with placement and fit. Example, overhang on counter top was uneven on either side of doorway, approximately 3/8" difference. The major problem arose with installation of kitchen tile back splash. Walls were improperly prepared causing tiles to be uneven. The grout lines were much wider than requested and the tiles did not match in the corners. Installer turned the HVAC thermostat on high to accelerate the drying process of the thin set but left door open to allow easy access to driveway where he was cutting tiles. This caused an unnecessary heating of the entire house and wasted energy out the open door. We were unsatisfied with the result and had to call someone else to remove what he did, prep the wall correctly and install new tile. Custom Surfaces did not charge us for the time and material of the unsatisfactory back splash but the inconvenience of having to go through the mess and delays of tile demolition and installation twice was disappointing.
Description of Work: New granite counter top and tile back splash in kitchen, and granite counter top in bathroom. Cost and installation of new sinks in kitchen and bathroom. Cut out for sinks in kitchen and bathroom, cut out for larger stove top. Included removal and disposal of old counter top and install new sub top.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$6,861
Response from Custom Surfaces Inc
Member are very nice people. We regret that we did not do a satisfactory job on the tile back splash. We werent aware of any of the other issues the Member writes of. We have been in business since 2001. We have a very good reputation and have many many satisfied customers. We have done thousands of projects for dozens of contractors and homeowners and offer our potential customers a referral sheet so they may contact anyone they wish. Please do not hesitate to call for a free estimate.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Marble and Granite,
Cabinet Making
FAQ
Custom Surfaces Inc is currently rated 3.5 overall out of 5.
Monday: 7:00 AM - 4:30 PM
Tuesday: 7:00 AM - 4:30 PM
Wednesday: 7:00 AM - 4:30 PM
Thursday: 7:00 AM - 4:30 PM
Friday: 7:00 AM - 4:30 PM
Custom Surfaces Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa