Description of Work: I bought a coupon not knowing it expired. I have called numerous times to set up an appointment. I cannot leave a message because the voicemail hasn't been set up. I have e-mail the company also. I would like to utilize my coupon that I paid for or at least use the funds to go toward the work. Not happy.
Rating Category
Rating out of 5
responsiveness
1.0
$75
deena P.
07/2015
5.0
house cleaning
+ -1 more
unknown
Description of Work: The 2 women that came were very professional & friendly. They did a great job & this deal was an exceptional value.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Jim L.
06/2015
4.0
house cleaning
+ -1 more
Don't remember
Description of Work: Don't remember
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
astrid S.
06/2015
1.0
house cleaning
+ -1 more
I was moving into a new house (used to be my friends house, so i knew it did not need a deep clean, just a regular cleaning visit) 5 bedroom, 3 bathrooms. it had no furniture at the time a requested the service. the 5 bedrooms were already clean because they had carpet, i professional carpet cleaner had already come and cleaned these rooms. THE ONLY THING I NEEDED was to clean the 3 bathrooms, the kitchen (including the cabinets, no refrigerator) and the floors (not deep cleaning just vacuum and mop) . i bought 1.5 hours with 2 ladies. THEY ONLY CLEANED THE KITCHEN IN 1 1/2 HOURS!!!!!, the stove was not sticky or anything just normal use dirty, and didnt even cleaned the microwave ARE YOU KIDDING ME.... and then they had the ossady to tell me that they could stay for longer if i payed more of course...they did not split the work, both of them were "cleaning" the kitchen, untill i noticed and told them to split, but it was too late, i even offered to help, because i had the moving truck coming to the house in 2 days. Anyhow, COMPLETE WASTE OF MY MONEY, i had to clean it myself after work for lack of time to find someone good.
Description of Work: I was moving into a new house (used to be my friends house, so i knew it did not need a deep clean, just a regular cleaning visit) 5 bedroom, 3 bathrooms. it had no furniture at the time a requested the service. the 5 bedrooms were already clean because they had carpet, i professional carpet cleaner had already come and cleaned these rooms. THE ONLY THING I NEEDED was to clean the 3 bathrooms, the kitchen (including the cabinets, no refrigerator) and the floors (not deep cleaning just vacuum and mop) . i bought 1.5 hours with 2 ladies. THEY ONLY CLEANED THE KITCHEN IN 1 1/2 HOURS!!!!!, the stove was not sticky or anything just normal use dirty, and didnt even cleaned the microwave ARE YOU KIDDING ME.... and then they had the ossady to tell me that they could stay for longer if i payed more of course...they did not split the work, both of them were "cleaning" the kitchen, untill i noticed and told them to split, but it was too late, i even offered to help, because i had the moving truck coming to the house in 2 days. Anyhow, COMPLETE WASTE OF MY MONEY, i had to clean it myself after work for lack of time to find someone good.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$105
Response from Kastle Kleaners
we are sorry you are unhappy I did reach back out to you I offered to send the girls back out due to the mis print. but you must realize the kitchen wasn't clean at all my girls cleaned out cabinets and drowse and most of the cabinets still had items inside. you also had items all over the counter tops and inside the pantry and 1 person living in one of the rooms 1 in a half hour isn't enough time to complete a move/out for any home of any size your house is 3,500sqft with 4 Bigg dogs living inside before you moved in. but what I will do is offer you 1 FREE cleaning at NO charge to you I stand behind our 24hr guarantee if you are unhappy for any reason we will re-clean the areas of concern free of charge with in 24hrs of calling our office.
Rosanda A.
05/2013
4.0
house cleaning
+ -1 more
The ladies were punctual and very professional. They came in with the mindset of work! They had an apparent and quot;routineand quot; and was able to clean the areas discussed in an exceptional manner. I will continue to use this service and refer to other family and friends.
Description of Work: The ladies provided general house cleaning. They cleaned my kitchen, two bathrooms, dining and living room areas.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$175
Christy S.
07/2012
5.0
house cleaning
+ -1 more
Very pleased! I called Kleen Sweep to have them pinch hit for my regular housekeeper. They were prompt, professional and did an excellent job. I am very picky and, yes, hard to please. I would not hesitate to have them back!
Description of Work: Complete cleaning of my home
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Johnathan L.
06/2012
2.0
house cleaning
+ -1 more
Estimate was a sham. It always costs $300 the first time (per other online comments), so just say so and save us both the trouble. Upon being contacted by phone prior to cleaning, person I talked to tried to up the cost to $350. Arrived 3 hours late for estimate. Arrived 1 hour late for cleaning. Three girls showed up for cleaning. I spent time prior to them showing up removing all small items to facilitate moving furniture and large items. They didn't move anything. They cleaned my microwave and refrigerator well. After about 2 hours, only one girl was cleaning, while the other two were standing around talking. $300 for 3 people over 4 hours works out to $25 an hour per person. At that rate, I expect them to be more professional. I don't foresee myself using this service again.
We apologize for any and all inconvenience and we do have a policy that states if a customer is unhappy with the work that was performed you have 24hrs to call in and schedule a redo free of charge and we also state on our online estimates please note All phone/Internet estimate are subject to change until a visual inspection has been made
Dee H.
03/2012
4.0
house cleaning
+ -1 more
The price was too high for me to continue using them, but the experience overall was very good at first, but after a while, the either forgot to show up or they didn't call. The one time, one of them was rushing so much to get done because they were late, and they just missed everything. They were very quiet and didn't really speak that much.
Description of Work: They performed housecleaning services for me.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$110
Response from Kastle Kleaners
Hello Member we have not serviced your home since 2011 if you like we can be reached at (661)827-6076
PAUL H.
02/2012
5.0
house cleaning
+ -1 more
The experience is excellent.
Description of Work: I use Klean Sweep Maids for housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Kastle Kleaners
Thank you we enjoy servicing your home
cindy E.
02/2012
3.0
house cleaning
+ -1 more
see the above story
Description of Work: It started off very good really liked the people that came out and gave us an estimate but then could not get a hold of them again it took forever then she finally got back to me and i told her i would like for them to come out we sat a time they showed up and where there for about 3 1/2 to four hours they did my house and my sisters which is right next door. They quoted me 75.00 for mine plus addtionl 20-30 more since it was there first time which was kind of ridicilous since they really didnt do much more than the cleaning people before them when they were done they said our bill right around four hundered and twenty five dollars which was a far cry from what they orginally quoted us. Our floors were not clean at all if wiped up some water with a paper towel and it was brown. I would not be writing this on here if they had gotten back to me i have called them numerous times and no one will return my call i believe in giving them a chance to make things right but there not returning my calls and that makes me very unhappy with there service. Not to mention that they broke my five hundred dollard vacum cleaner. So at this time i am not very happy with this company.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
1.0
punctuality
3.0
$425
Response from Kastle Kleaners
Member we are sorry you are unhappy with our service however we are not open on holidays the 13th and 14 of February today is wednessday and we will call you and also it had been about a month since you had service and we spent 4hrs in your home and then went to your sisters home and spent 3in a half hrs 3,000 plus sqft and the other home 2,500 plus sqft we would to have the chance to revisit your home to correct the areas of concerns and lf one of our staff members damaged anything in your home we have full insurance.
Carl N.
09/2011
5.0
house cleaning
+ -1 more
Overall it went very well.
Description of Work: Provided full "deep cleaning" service. As a bonus the initial deep cleaning service, provided a FREE basic cleaning service (normally $75) which they completed today. I am going to use this service every two weeks, and they charge $150 a month! ($75 every 2 weeks.) On the intial deep cleaning they had originally estimated it to take 2 hours @ $250, but they ACTUALLY worked 3 and a half hours for the quoted price!! This morning for the basic cleaning our appointment was scheduled for 10:00 AM, and they were here and ready to work at 09:50. When I came home several hours later, everything looked great. They do a good job. Definately worth the price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Dee H.
01/2011
2.0
house cleaning
+ -1 more
Kleen Sweep has an unfortunate pattern of being very late. I had a 9:00am appointment with them this morning. They didn't arrive at 9:00am, but called to advise me that they would be at my house in twenty minutes. At 11:00am they still hadn't arrived. I called them, and was told it would be another ten minutes. They haven't been considerate of my time, and I told Kleen Sweep not to bother with the appointment. I don't plan on working with them in future.
Description of Work: I hired Klean Sweep clean my home in August of 2010. They clean my house every few weeks.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
$125
Rosemarie H.
02/2010
5.0
house cleaning
+ -1 more
We were having a lot of family from out of town for Thanksgiving and with three small children under 4, I needed help getting the house clean. I called for a one time service and she came at a very convenient time for us...and did a fabulous job!!!! She did so well that my husband and I decided that we would bring them on to be a consistent cleaner for us...so they come twice a month and that day is the best day of my week!!!! Nice and clean and she really goes the extra mile. Worth EVERY penny!
Description of Work: This company is our current housecleaner that comes 2 times a month.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Ceiling Fans,
Window Cleaning,
Blind Cleaning
FAQ
Kastle Kleaners is currently rated 3.7 overall out of 5.
Sunday: 9:00 AM - 3:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Kastle Kleaners accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa