IRON GATES - Real Estate

The owner is a good guy, but it seems like after he moved out of state there's no oversight and so the employees running the company don't really care. When I called my tenant at the end of her lease she said that she was extremely happy to get a hold of me because her customer service experience with Iron Gates was "nightmarish." Knowing how hard it is to get someone on the phone from the company, I can sympathize. They never answer their phone and will not call you back. I've had to call the owner of the company directly multiple times just to get anything going. My tenant had reported to Iron Gates that there were service issues with both the pool company and gardening company not showing up when they were supposed to and the company did nothing. She also called Iron Gates to report two plumbing leaks and an issue with the A/C. Unfortunately Iron Gates stonewalled the tenant and never even told me about the issues and so now I'm afraid that I have more severe damage to contend with. After the tenants moved out Iron Gates took the keys and refused to return them even a week later! I'm going to have to pay extra to have the whole house re-keyed just because of this. This isn't the biggest issue (their employees' negligence cost me thousands in other areas), but it's just annoying that this company can't even do the most basic things. I was disappointed with Iron Gates and would not recommend any tenant or landlord to use them based on my experience.