Empire Today®

Got an estiment and did not order

I cancelled the order after waiting for 6 weeks. First they got the wrong carpet -- the reordering took 3 weeks. When they came to install today they were 3 ft. Short which meant they couldn't complete the job. When I spoke to the rep. on the phone she said they could order more but it would take another 2 to 3 weeks, whereupon i I cancelled the whole order.

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BEWARE!!! DO NOT USE THIS COMPANY!!! I met the salesman at my home, he explained the product and the warranty. I paid him in full ($5,900.00) and scheduled the work to begin the next morning. The salesman made the warranty sound like it was an unlimited warranty. When I asked to see a copy of it, he said it was available for viewing online. Since we were at my rental house, I could not go online and look at it until I got home later that day. When I did read it online there were exclusions listed in it that were in direct conflict with what he said. 1. I asked if gouges were covered - if my tenant moved the fridge and gouged the floor, was it covered? He said yes. I said "Really? Even if it's the tenants fault?" He said yes. The warranty says that gouges are only covered if the proper implements (sliders) are used under appliances. If the sliders aren't used, it voids the warranty. 2. He made it sound unlimited to the degree that I asked, "Even in a flood?" He hesitated and said "yes". The warranty specifically precludes floods. As soon as I saw the discrepancies, I called the salesman up and told him. He said that online warranty must be an old warranty because he just went to a training a few months ago and was under the impression that they cover just about anything. I asked where I could see the current warranty. He said he would call me back. Later, a supervisor called me back and said the online warranty IS the current warranty. He said, "The salesman was right AND you were right." He was a slippery, politician type - saying things that contradicted other things he said. He was VERY difficult to deal with and did everything to avoid answering me when I said I wanted to cancel the order and not have anything installed the following morning. It took a lot of insistence on my part. Finally, he agreed. I asked how I could check up on the refund and he gave me a name and # to call. I waited a week to call and found out the # was a bogus #. I called the main # they show in the commercials and after being tossed around a phone tree a few times, got a salesman who was just like the supervisor - trying to talk me back into it. He was also very difficult to deal with. He would not accept that I wanted a refund - he tried long and hard to talk me out of it. Finally, I got angry and demanded a refund. He said it would take up to 10 days. I got the refund finally. They are a dishonest company and they are so "hard sell" (difficult to deal with) once they have your money.

Our experience was excellent! We ended up paying 30% less than competing bids. Installation occurred next day and was done quickly and professionally.

It was hideous. I would never recommend them. We are not going to use them. The prices they quoted were literally double if not triple what we found when we went into local carpet stores here in the LA area that friends recommended. It was way too expensive. A local company is going to do the work for a comparable carpet for about $5,000. Everything was perfect until he mentioned the price. Everything was great when he walked around the house and took measurements. We told him it was way more than we wanted to spend. He folded up all of his equipment and we thought he was gong to put it in his vehicle and then come back to say goodbye but he drove away and didn't say anything. We would never use them because they are so, so expensive. Nobody should use them.

They were wonderful. They maintained a high standard of work. They were truly a pleasure to work with and their price was competitive. They were contentious of my home and very thorough.