Response from BSW Roofing & Solar Contractors
Being Bakersfield's busiest roofing company can have its drawbacks. Stating this one " fell through the cracks" may sound like an old excuse, but is partially true. This appears to be a customer who called in for a free estimate to repair their roof and never received a phone call back from us to schedule an appointment. We pride ourselves in scheduling and meeting with our customers in a timely manner. Our records indicate the customer called us during the short three day work week before the Thanksgiving weekend. At that time we were experiencing four times our normal call volume due to the first storm of the season that had passed through Bakersfield late in the previous week. Service providers like ourselves or Air Conditioning companies during the first rains or heat wave can usually suffer a drop in service due to the incredible call volume they receive at these times. Unfortunately, this potential customer became a victim of our service constraints. We are truly sorry for not being able to serve your needs in a timely manner. We still hope we could redeem ourselves and our reputation in the future should you need any roofing or solar services.