Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for 70 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com. Additional phone numbers - (800) 400-9404
Business highlights
32 years of trusted experience
Emergency Services Offered
Services we offer
Residential & commercial carpet, tile & grout, upholstery, furniture, leather & air duct, area rugs, autos, boats & RVs, water damage, flooring sales, hardwood floor refinishing, cleaning, restoration & installation.
Two carpet cleaners showed up on a Tuesday and told us that the price was going to be $325 for cleaning and protecting our carpet. I argued with the cleaner that we were quoted a different price by his office ($238), but decided to get the cleaning done anyway. The two cleaners proceeded to clean and apply protectant to our carpet. The next day, after the carpet was dry, we found two orange carpet stains that were not there before the first cleaning. We called Stanley Steemer and told them of the problem, and they sent two guys out the following day (Thursday) to try to remove the stains for no charge. They removed one of the stains, but the other stain did not come out. One of the Stanley Steemer guys said that they could use dye to remove the stain, but we declined because we didn't want to risk making the problem worse, given it was a pretty new carpet. The Stanley Steemer cleaner then told me that he would notify his General Manager of the problem, and that the General Manager would call me. He also left the name and number of the General Manager. I didn't hear back from the General Manager on Thursday, so I called him on Friday, but was told he was at lunch, so I left him a voicemail stating that there were problems with the carpet cleaning, and left my name and number requesting him to call me back. The General Manager did not return my call on Friday, so I called him again on Monday morning; I was told (again) that he had just stepped out to lunch. After 4 days with no contact from the General Manager, it seemed clear that he was avoiding me. I consider this to be unprofessional behavior, and coupled with the incorrect carpet estimate and two stains on my carpet, I would never use Stanley Steemer again for carpet cleaning.
Description of Work: Carpet cleaning and applying protectant to 2 year old carpet. After we gave them the square footage of the area to be cleaned, we were quoted a price of $238 by Stanley Steemer for these services,
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$325
robert P.
09/2017
4.0
carpet cleaners
+ -1 more
They came cleaned, left. No mess, No fuss.
Description of Work: Cleaned stairway, hall and living room carpet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$400
Susan C.
10/2016
5.0
carpet cleaners, ceramic tile
+ 0 more
Job done quickly and efficiently the crew very nice and knowledgeable
Description of Work: Clean kitchen floor tile and grout and the same for the shower
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
wendy C.
05/2015
1.0
oriental rug cleaning
+ -1 more
It was a nightmare. They sent the rugs back, and one of the wool rugs still had borax sprinkles on it(that I had put on there), and the oriental rug was covered in pet hair. I sent them back, and the borax was still there upon their return. They told me the first time around that two of the rugs had been dipped, but none had. The second time, they told me one had been dipped, but couldn't tell me which rug had been dipped. When asked about the borax, they told me that it was the backing of the rug breaking off. I sent them back again. I had an impossible time attempting to speak to a manager throughout this whole experience. When I finally got in touch with someone, I was told that none of the rugs had ever been dipped, so I went to go get them back. They never cleaned anything.
Description of Work: They were supposed to clean one oriental rug and two wool rugs.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$306
Marion B.
01/2014
5.0
carpet cleaners
+ -1 more
Fantastic job, carpets looked like new when they were finished, carpets are at least 10 years old.
Description of Work: Cleaned carpets in 5 rooms and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Larry B.
05/2013
1.0
carpet cleaners
+ -1 more
We were getting the house ready for sale (open house in 7 days), and flying out of state that same day for a week. Stanley Steemer (SS) arrived during the and quot;window time periodand quot; they had scheduled for us. Unfortunately, my wife and I had to leave to catch our plane before SS arrived. We left a check for $160.00, the agreed cost of the carpet cleaning, with our painter to give to SS upon completion of the work. When we followed up long-distance with the painter, we were told and quot;Yes they arrived, did the work, accepted the check and left. But they never touched the stairway!and quot; (14 steps and a landing, which were the dirtiest rug areas.) Upon our return, we complained to the manager. and quot;We were promised 361 feet of rug cleaning for $160.00. (This was the exact same price we'd paid one year earlier to a Chem-Clean company who had provided the and quot;361 sq.ft. and quot;measurement, which included the stairs) But the stairway was not cleaned. Please come back and finish the job we paid you to doand quot; His response: and quot;We don't quote by square footage, but rather the approximate size and # of rooms. Stairs are extra. We'd be happy to return and do your stairs, but that will be an extra $62.00.and quot; When I told him I was a member of Angie's List and would be reporting to everybody exactly what happened, he didn't seem to care and refused to finish the job for us. Summary: 1)The part of the rug that they worked on looked clean enough. 2) There was a communication problem: their email confirmation didn't mention the stairs, but because we had mentioned to the order taker that stairs were included and the entire job was 361 sq. ft., we assumed they just didn't bother to type in and quot;stairsand quot; on the confirmation. 3) Why didn't the order taker tell us they don't quote jobs by sq. ft.? 4) Why didn't the workers ask our painter if we wanted to include the stairs,where the obviously dirtiest part of the carpeting was? The painter had our phone to ask us. This could've been possible more income for them. 5) Our issue is not with the workers but with the manager, who was quite haughty toward our request to finish what we'd paid for. Bottom line: he gets a negative write-up from us and resulting bad PR. We wound up hiring Naturally Green Rug Cleaner to do the stairs for us, for $100.00. It's more that SS was going to charge us,. but I wasn't about to give SS one penny more to do the work that they should have done in the 1st place.
Description of Work: Cleaned carpeting ( 2 bedrooms, hallway, and small office.)
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$160
R Arlene M.
01/2013
5.0
carpet cleaners
+ -1 more
Not real sure about the date but I am about to call them again. Excellent job! Knowledgeable, friendly person. He listened to what I wanted and did it all. He even caught another spot that needed attention and did that without increasing the cost. He wore booties to keep from tracking anything onto the carpet from his shoes. When finished, he gave me a pair too. It dried quickly and stayed clean for months. He got the wax from the 3-wick candle I knocked over out as well. I will not tell you too much about the red wine stain!
Description of Work: Highly Recommended
Rating Category
Rating out of 5
Yes, I recommend this pro
$70
DAVID K.
01/2013
5.0
carpet cleaners
+ -1 more
They did a great job! They took care of all the spots we had. They did not up charge us. They arrived on time and everything was done to my satisfaction.
Description of Work: They cleaned our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Emily K.
10/2012
5.0
carpet cleaners
+ -1 more
Stanley Steemer did an excellent job. They did a really good job. If I am going to have them cleaned again I would use them. They were prompt, they did a good job, they put things back, and they guy who did the service did a really good job. I had seen the ads and I decided to try them. They did a really good job.
Description of Work: Stanley Steemer cleaned carpets in the whole house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David M.
08/2012
5.0
carpet cleaners, upholstery cleaning
+ 0 more
I have used this company for carpet and upholstery cleaning for the past 3 years. They are always courteous and professional. One year after a cleaning I noticed a funny smell in the house so they returned and cleaned carpets again at no charge. I highly recommend this company for carpet and upholstery cleaning.
The experience went great! The knowledge of the fabrics and chemicals they used made them stand out for all of the upholstery cleaning.
Description of Work: They did carpet cleaning and upholstery cleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$600
Jacqueline B.
10/2011
5.0
carpet cleaners
+ -1 more
We have had this carpet for about 10 years and right now it looks like new. I am very impressed with their professionalism and focus on the job. They moved the furniture and did a fantastic job. I couldn't be more pleased!
Description of Work: White carpet in dining and family rooms was cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$147
SHIRELLE A.
07/2011
5.0
carpet cleaners
+ -1 more
Overall, this services offered (including) were beyond satisfactory. I will only contact Stanley Steamer in the future.
Description of Work: Jesus Martinez showed on exactly on the appointed hour. He moved future and cleaned our carpet (bedroom, Living room, stairs) taking exceptional care to move heavy items. They're the best!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
James T.
04/2011
5.0
carpet cleaners
+ -1 more
I had a one hour window when they were supposed to arrive. They called when the window was about over and said that they were going to be 45 minutes late. When they got here the crew was extremely professional. They described exactly what they were going to do. The carpet in some areas was so bad I thought it would be hopeless. They explained that they can't do miracles but that the process would lighten the stains. The results were amazing. We should have had the carpets cleaned years ago. They were able to get all the large stains out. Most of the carpet looks brand new. There were one or two small spots that they couldn't get out. The only downside is that now that most of the carpet looks like new the couple of tears and bulges that we didn't really notice before really stand out now. I strongly recommend Shawn Ortiz at Stanley Steemer!
Description of Work: They steam cleaned the carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$425
John D.
04/2011
3.0
floor cleaning
+ -1 more
They came on time and did a good job cleaning the floor. I gave them a C grade simply because when I called I was told I could get a 10 % discount for using my Auto club card. After the guy gave me the quote for the job on site I asked for the discount. He then tells me that he forgot to add a $20 fee to my estimate (I think he said travel fee) which turns out to be about the same about as the discount. So, really weak and I would never call them again just because I now feel that they are unethical.
Description of Work: I had them come out to clean a tile floor in a converted garage unit, approx 350 sq feet
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$190
MARALYN P.
01/2011
5.0
carpet cleaners, upholstery cleaning
+ 0 more
I chose them because the other company did not have the capability to do what I needed done right then which was, in addition to cleaning like crazy, pulling back the carpet and take up the foam padding, disinfect the floor and put down new padding. Also, I had them do all of my upholstered furniture. They disinfected the concrete floors, they did a lot of extras. They came out fast, they were there within 3 days. When they got through you could not smell cat anywhere, I even asked a few people who stopped by and they didn't smell anything. They also got rid of one of those recurring stains I had. I just cannot recommend them highly enough. That guy at that particular location is fabulous.
Description of Work: Stanley Steemer Carpet Cleaner did a thorough cleaning after my cat urinated all over the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
John M.
06/2009
5.0
carpet cleaners
+ -1 more
They did a good job. They came on time and did the job efficiently. The quality of work was great. They answered questions and my husband was satisfied with their service.
Description of Work: We used Stanley Steemer for carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ISAO O.
04/2009
4.0
carpet cleaners
+ -1 more
I always use Stanley Steemer because they move the furniture when going about their job, which most companies don’t. They also do a decent job.
Description of Work: I use Stanley Steemer for carpet cleaning. I last used them about 6 months ago to have my rugs and carpets cleaned. They had cleaned carpets in three of my rooms.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Valerie V.
03/2009
4.0
carpet cleaners
+ -1 more
Stanley Steemer told me one room couldn't be cleaned and cleaned one room. They were loading up to leave and gave me a bill for 2 rooms so I had them come back in and clean another room. I was disapppointed and I would not use them again.
Description of Work: I hired Stanley Steemer to clean my carpets in 2 rooms with a coupon I had gotten out of the newspaper.
Rating Category
Rating out of 5
quality
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$100
Mary C.
04/2008
5.0
carpet cleaners
+ -1 more
The service went well. The crew was on time, polite and professional. They offered additional treatments, but did not push them when told no. The carpets were cleaned well. The only drawback was that the carpets were left wetter than I anticipated and took a few days to fully dry, but that may be because I had the service done in April, rather than waiting for August.
Description of Work: Carpets were given routine cleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
DONALD O.
03/2007
5.0
carpet cleaners
+ -1 more
They were on time, they seemed professional. However, it took much longer to dry than they said it would, but that may have been due to the fact that it was not very warm outside. When the carpets dried we found some stains - we called them back and they came and redid the areas that still had spots. The carpet wasn't perfect in certain areas, but it was better than it had been.
Description of Work: They cleaned all of the carpet in the entire house.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
PATRICIA G.
04/2006
5.0
carpet cleaners
+ -1 more
I waited to send this report in to see how my carpets look after a number of weeks. Wanted to see if any spots came back. As of now none... and its been almost a month. As a follow up, their service department called to see if we were happy with their service. I would call them again.
Description of Work: Most importantly, they did what they said they would do, and were on time. Punctual! They said 8:00, and they were at the door. A customers time is as important as theirs. I liked that. Carpets were clean and fresh. Over all... very good!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
01/2006
5.0
carpet cleaners
+ -1 more
The people at Stanley Steemer are great and perform a great service. They are prompt and responsible for their work from the time you make the appointment to the time of the service.
Description of Work: I called the Stanley Steemer carpet service because my carpets had not been cleaned in a long time and needed to be done. I had used them before.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
SHARON B.
01/2006
4.0
carpet cleaners
+ -1 more
THEY CAME OUT AND WERE ABLE TO REMOVE ALL THE DIRT AND GLUE THE WALL PAPER REMOVERS LEFT ON THE CARPET. THEY WERE PROMPT, PROFESSIONAL AND VERY SPEEDY.
Description of Work: OUR OFFICE WAS IN NEED OF CLEANING AFTER THE WALLPAPER REMOVERS MADE A MESS.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
12/2005
2.0
upholstery cleaning
+ -1 more
IT WAS HORRIBLE. IT WAS FRAUD. IT WAS FALSIFYING INFORMATION. THE WORK THEY DID WAS GOOD. HE WALKED IN THE DOOR AND JUST STARTED SELLING ME. HE SAID YOU NEED THIS AND THAT. I HAD AGREED TO ALL OF THESE THINGS WITHOUT KNOWING. I WAS A BUSINESS EXECUTIVE FOR YEARS, AND I FELT TERRIBLY TAKEN ADVANTAGE OF. I FELT TAKEN. I FELT HE GOT ME.
Description of Work: THEY CLEANED THE CARPETS, ONE COUCH, AND THE INSIDE OF THE CAR.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Ceramic Tile,
Upholstering - Boat & Auto,
Air Duct Cleaning,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
Stanley Steemer - Azusa is currently rated 4.2 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
Stanley Steemer - Azusa accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stanley Steemer - Azusa offers free project estimates.
No, Stanley Steemer - Azusa does not offer eco-friendly accreditations.
No, Stanley Steemer - Azusa does not offer a senior discount.
Yes, Stanley Steemer - Azusa offers emergency services.
Yes, Stanley Steemer - Azusa offers warranties.
Stanley Steemer - Azusa offers the following services: Residential & commercial carpet, tile & grout, upholstery, furniture, leather & air duct, area rugs, autos, boats & RVs, water damage, flooring sales, hardwood floor refinishing, cleaning, restoration & installation.