D & J PIANO MOVERS

The Team of movers did and excellent job and they were very professional...they communicated via text every step of the way and made everything time efficient! I am thoroughly satisfied and I gave both movers a nice tip to show my appreciation and satisfaction...

The move went really well. Dan and his team were really responsive and their quote was very reasonable. When I scheduled them, they had warned me that they might have to reschedule the move to another day. Since my schedule was pretty flexible, I told them that was fine. I just needed it moved that week. They did call and reschedule but then showed up for our appointment on time. I had asked that they text me on route and they did so I was able to meet them at the house instead of just waiting. Dan was really professional and took care of our house and piano and the whole experience was great! I would definitely use them again.

The move itself was fine. They arrived within the window given. They came out before giving a bid to assess the stairs in the townhouse I was buying/moving the piano from. The piano was on the 3rd floor, so that side of the move was definitely tough and I agreed to 3 people coming for the job. It took them 40 minutes at the townhouse with 3 people from start to finish. Our home was less than 5 miles away (about 12 minute drive). Moving the piano into our home was literally 2 steps up from the driveway, through a sliding door, and right into the living room (very easy!). The total pack, move, and deliver time was 80 minutes. The disappointment with this was the price. They originally quoted $600, and then they came down to $500. I realized too late that I was still being charged a very high price (Another bid came in late for $280 with 3 people). The hourly rate I paid worked out to $125/hr/person. I would hire them again if they quoted me a more reasonable price. I would not hire them at the rate they charged me.

Perfectly !

no problems

Friendly movers, very careful and efficient. Great communication regarding arrival time.

It went extremely well. Pick up/ drop off/ and social media updates all happened within 45mins! Overall extremely pleased with their care of our antique 1908 upright and our home, as they were very careful with our interior walls and porch steps.

There was a hiccup with communication, at first. I had messaged the company through Angie's List to see if moving an upright piano from a downstairs location at our old home, to an upstairs room in our new home, was something they could do. I was contacted back and told that it could be done, and the cost would be $140.00. We went back and forth a few times with scheduling before I finally just called to schedule. At that time, I was told by the woman I spoke with (also the person I had been messaging back and forth with through Angie's List) that there had been a mistake and she had not realized it was going to be an upstairs move. She had then quoted $225. Feeling frustrated by the many lapses in customer service I had been recieving throughout our move (and the gross lack of accountability), I was reluctant to move forward. She then suggested we split the difference and requoted $175. Under many other circumstances, I would have just said, "fine" and been done with it, but I was REALLY frustrated by that point. Not to say that all of my frustration was due to her and this particular situation, I was just blown away by how many companies made so many mistakes, lacked accountability of it, and really just expected their customers to make up for it, be inconvenienced by it, or just accomodate the company. This was never my experince, having worked customer service for many years. Anyway, she finally admitted that she was the one messaging me through Angie's List and that she guessed she really hadn't read my whole message. After a pause, she said, "I guess we'll just have to eat this one and do it for the price I had originally quoted you.". As frustrating as that seemed to be for her, I truly appreciated that kind of customer service. People make mistakes, I understand. If she had admitted that from the start I probably would have continued to book at the $225 price. The mistake did not bother me as much as the lack of accountability about it until I read outloud to her our previous messages. Anyway, I booked the move. I was sent a text asking to be rescheduled the day before my move, but it was the last day of the month and we had to be out of our rental that day, so I was not able to accomodate their request. My husband was there for the move and he was EXTREMELY happy with how fast, professional and efficient the team was. There were two men (sorry, I don't have their names) and they were very skilled with what they needed and how to move the piano up the staircase. My husband was blown away bacause the furniture movers were not nearly as fast, efficient or professional and had scratched many things throughout our move, including walls and mouldings, that needed repair. We were very pleased with these two professionals (my husband took photos!) and we would absolutely recommend them. Just make sure you are VERY clear with the office about the scope of work you need done. I really do appreciate the company honoring their original quote, taking accountability for their error, and coming through to do an excellent job!

Great! They handled the work quickly, were on time, within a 2-hour window, called in advance to let me know that they were on their way, and the price was very reasonable.

It went perfect! They were on time. Their time window was only 2 hours, not the 4 that most companies give. They communicated with me when they were about 30 minutes away. They clearly knew what they were doing. Every part of my piano was protected and wrapped like a baby. The same care was taken for setup at the new location. Very professional and courteous.

They were prompt, professional and efficient. Their prices were competitive and they did an excellent job. I would highly recommend their services to others.

There were two piano movers that arrived on both ends of the trip and they were able load, and later unload the piano, within 10 minutes. They arrived within a previously stated time window on both ends of the trip. There was no damage to tiles in the entry way or door jam on either end of the trip. They even attached the detachable music stand and plugged the piano into the wall at the destination. They were very efficient and obviously experienced with the process. I checked the electronic piano wood finish after delivery to the destination and there was no damage of any kind. There were no bumps, no scratches, and the electronic parts were also 100% functional. The piano arrived in perfect condition. The electronic piano that was moved is a lighter weight musical instrument then a real piano with strings and a sounding board. So in similar circumstances the fee might be higher for a real piano. I plan to use the same piano moving company in the future for a different real piano. I won't bother researching another company because they were so good at getting the first move done for us.

Things went very well and I was pleased with the service provided. I also thought the price was reasonable. I got a call from the company verifying pickup and was given a 2-hour time window for services. The crew arrived within the time period and promptly started working on moving my belongings. They were polite, courteous, and professional. Upon arriving at my new home, they asked where I would like my belongings placed and took time to fine tune the location. After completion of the job, they thanked me. I was very pleased with the communication, professionalism, and respect from the moving crew. In the event that I need a piano moved, I will highly recommend D&J Piano Movers.

I had a piano shipped cross-country, and these guys handled the local delivery once it got to town. went very smoothly, and definitely recommend them.

It went very well, smooth and quick.

When I first called,the person on the phone, Dan, was very nice and was able to give me a good price to move my piano. I had called on a Tuesday and he said that by Friday evening, he would have a better idea as to when he would be able to pick up and deliver my piano on Saturday. By Friday night, I did not hear from anyone so I called to see when my piano would be picked up. The lady on the phone was very nice and told me between 9-11am the next morning, but she was not able to tell me when it would be delivered until the next day. The next morning, again, no one called me so I had to call back to find out when the piano would be delivered so that I would be at home to wait. I was given the hours of 3-5pm. After the piano was picked up, my nephew called me to tell me that they came and the piano had been taken. Culturally, we do not wear our shoes in the house. My nephew said that when he asked if they could remove their shoes before entering the house, the younger gentleman explained that they could not because of risk of injury to their feet but if we had booties, they could put those on. My nephew did not have booties so they just entered with their shoes, which I completely understand, under the circumstances. When they arrived at my house, I met Dan first and I asked him if he would mind putting the booties on because we do not wear shoes in the house. I was shocked when Dan responded that he did mind and that he refused to put the booties on. So they moved the piano in with their shoes on. I have had services done before and I have never had anyone refuse to take their shoes off or outright refuse to put booties on. I think that as a service provider, you should respect the culture of the people you are working with. I also thought that they should've been the ones to call and let me know what their schedule was going to be instead of making me following up with them. As a result, I would not use their service again or recommend them to anyone else.

They did a great professional job and didn't damage the piano!

I was very happy with the piano moving service I received from Dand J piano movers. I got an estimate over the phone and that's the amount I paid. It cost a little more than I expected, because the piano was being moved from Hemet which is quite a distance from them. They showed up on time and took care of everything.

THE PIANO COMPANY PRETTY MUCH ARRANGED ALL DETAILS OF DROP OFF OF MY PIANO, BUT THEY CAME ON TIME AND DID NOT DAMAGE ANY OF MY FLOORS OR WALLS. FRIENDLY COMPANY.

The initial call and quote went well. They had the lowest quote and they only moved pianos. We made an appointment and they not only kept the appointment but actually delivered the piano earlier than expected! You can call them on the morning of the move to confirm specific time range; they were pretty accurate. Piano was not damaged in any way. I couldn't have asked for a better job. HIGHLY RECOMMENDED!

they were great! polite, and on time. I showed them what i needed done and that was it they did it they were very careful with my customers piano and handled themselves very well

first emailed but got no response. then called and spoke with Dan who was very abrupt and quoted me $130 to move the piano to which i said no thanks. then got the email from Jenny who said it would be $110 which i just agreed to. she was nice in emails and gave a lot of info. but they would not give me an appt time in the morning saying i had to call that morning at 8am to schedule the two hour AM window. if i wanted to have an appt time i'd have to pay $60 more. 2 minutes before 8am i call the day of the move and they say i am not on the schedule blaming me that they didn't have the address and don't have a ticket. everyone has already left about 7am for other jobs. with this and that excuse they tell me they'll call at 11am for an appt time of 11am-1pm. 11:30 rolls around and i don't hear back so i call jenny again who says it'll be more around 2pm. i say to please have them call me 30 minutes before they arrive or whenever they leave so i can meet them there since i had been waiting around all day. i don't hear anything at 2pm so i call jenny again. no answer. 10 minutes later i get a call that they will be there in 20 minutes. i am on the way. 10 minutes later i get another call saying they are waiting there. i say i can't be there for another 20 minutes which is why i asked to be called 30 minutes in advance so i could meet them. they give me total lip and attitude. the guard at my gate told me he was bad mouthing me. he hung up on me twice on the phone and said to the guard "i'm not early - SHE's late" at this i said don't bother with the move and he wanted to beat me to it saying "we're not doing this job". i said GOODBYE this was my second attempt using them. the first time was 3 years ago when i first moved my piano. it happened to be a holiday when i scheduled the move. i asked about 5 times in advance - this is labor day, you are positive you can do the move? they assured me yes every single time. on that day no one showed up. i called and called and finally got in touch with someone saying - we're not working today. outraged i told them i had no one to move my piano. they showed up in a pickup truck to move my piano!!! i should have learned my lesson the first time.

They performed the service as promised the day after we called. The were very friendly.

They could not give me a two hour window until the day of the move.

I WAS VERY PLEASED WITH THE WORK. WE DID NOT GET ANY REFERENCES, BUT I WOULD RECOMMEND THEM TO A FRIEND.