California Craftsman

My wood construction duel front doors had developed cracks and rot and needed replacement. California Craftsman came to my home and measured the opening, then helped me select a new Entry Door System. This door system is very large, measuring over 8 feet tall and 6 feet wide I selected a custom exterior fiberglass door system. The end result was beautiful ad I was very satisfied. After the first winter the door had warped. California Craftsman arranged2ew to have a new door system to be installed at no cost to me. The new doors have survived the first two winters with no signs of any problem. The carpenters did a great job with the new installation.

This comapny was recommended by my window manufacturer to replace broken glass in one of my windows. They were not very responsive as I had to keep calling them for status every few days. When they showed up to replace my glass, they did not have a ladder that would reach my second story window which I had clearly described to them on the phone. I had to borrow a neighbor's ladder so that they could complete the job! I do not recommend this company.

Bi-fold door was installed on time. It looked nice that day. However, it is not well insulated and does not close tightly on the 'man door" end. Most importantly, the bottom of the "man door" section began to split and peel within three months of install. The supplier and dealer tried to balme this on me (homeowner) when any person looking at the door would see that the multiple defects are due to poor quality. I am now finding it impossible to get with California Craftsman or Art Glass to respond. Incredibly poor quality, responsiveness, and service. I would not recommend any interaction with either California Craftsman nor Art Galls Millworks.

I went to their showroom without an appointment and was quickly helped. Given the window configuration, the process was pretty time-consuming but they were courteous and more than willing to spend the time. The staff is very knowledgeable and professional. I got estimates from 2 other sources and found theirs to be mid-range.

Dave came to our house, measured the windows & gave us a quote. He was helpful and nice. We visited his showroom which was helpful, but in the end we decided to go with a different window manufacturer. We spoke to many people and read a lot of information online and a lot of people said it isn't easy to go through Milgard for warranty work (eventhough they have a lifetime warranty) and they have a lot of problems.... ***One of the things that really turned us off to California Craftsman was the fact that they say if you use Walt Gray's name they will pay the sales tax, but when we compared their window prices to another dealer in town, their window price was almost exactly 7.5% higher.....that really bothered us. It seemed as if they were just adding the sales tax to the price of the window to get away with it.