It would have been much smoother if the installation company had been willing to provide the service that I paid for!
Description of Work: I ordered some flooring to be installed in my studio apt. I ordered it in late June. It was finally completed in late September. The problem was not with Home Depot, but in the installation company they contract with. The first time they came out, they refused to put the flooring that I purchased in my bathroom, refused to haul off the old flooring (the installer said that he "didn't want to get his van dirty") and left the unused flooring sitting on my studio floor. After several calls to Home Depot, they hauled off the old flooring, assisted me in ordering some alternate flooring, arranged for their installation company, to return, complete the job and return the unused flooring to my local Home Depot. Once it was finally completed, I was satisfied with the floor, however I am extremely dissatisfied with the initial installer, who left me with an unusable studio apt. for over a month.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$2,800
Mardi A.
06/2012
4.0
remodeling, replacement windows, home improvement stores
+ 1 more
I have been very pleased with them so far. Their in-store staffing is frequently very poor especially in the hardware tool section.
Description of Work: I used Home Depot Inc for kitchen cabinets and counter-tops and I am currently using them for new window replacement.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Gunther R.
12/2011
4.0
carpet installation
+ -1 more
They did good. The price was very competitive. They were supposed to be here within a month. After we followed up after two weeks, they said it was coming. After a month or so they said it was over in Santa Ana and it should be here in our place about then. It ended up at our place about a week or ten days later. Punctuality was part of the problem. It was supposed to be in here within 30 days but it took about 5½ weeks. I would use Home Depo in the future, but they contract out their work.
Description of Work: Home Depot came out in 2009 and replaced carpeting for us. They are out of Atascadero. They removed all carpet, put in new padding, cut and installed new carpet. They did about 1300 square feet.
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Service Categories
Carpet Sales and Installation,
Hardware & Home Improvement Stores,
Windows,
General Remodeling
FAQ
HOME DEPOT INC is currently rated 3.3 overall out of 5.
No, HOME DEPOT INC does not offer free project estimates.
No, HOME DEPOT INC does not offer eco-friendly accreditations.
No, HOME DEPOT INC does not offer a senior discount.
No, HOME DEPOT INC does not offer emergency services.