CENTRAL COAST CASUALTY RESTORATION INC.

All work performed by CCC or their sub-contractors was top notch. The initial damage treatment of drying out, cleaning up, and removal of all ruined materials was fast, efficient and clean. The office end of the task - paperwork, insurance company, etc- was always handled professionally and quickly. When I called or emailed they responded within hours. Plumbing and plumbers who came out were all excellent, friendly and smart. Flooring contractor had a great idea that helped us match our existing hard wood floor without tearing out 1000 square feet of it and his workers were fast and great. Tiler, Doug, was old school (real mortar bed, etc) and his work, while not speed racer, was the best I've seen and I tiled 2 of my bathrooms myself. He did just excellent work! Wood worker/ carpenter Ted, who handled the redesign and finish of our linen closet, was so good that we have since hired him to help us finish our Kitchen and I will also be hiring him to do another custom project for our living room soon (when I finish my task for the kitchen!). All in all, if I have another house disaster ( please, no!) I will call CCC immediately.

Everything is going well however they are slow to completing the project.

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It took a little longer than we expected because there's a problem with the countertops. We had to reorder it because they broke it but other than that, everything went really well. Sometimes there's a communication issue about the date of when they would come. If there's any problem or issue, they would come back and fix it right away.

I will admit it was a painful process but demo and rebuild always is. They were very good about cleaning up every day to make sure we were not dragging dirt through the house. they were very careful and asked a lot of questions. If they did not know the answer they would call and ask us. They contracted out a few great contractors and we were very happy with the end results. If something wasnt right, they came right back to fix it. They were always on time and courteous.

The work was great, they are professional people. The price was good.

Professional, prompt and courteous. The job was well done and in a timely manner

Our experience started with speaking to Bob Kelly and John Kelly who coordinated the work that we were having done. They were helpful and very clear with what we should anticipate for cost and work time. Santos was the painter who did the majority of the work in our home and he was very careful with our belongings and took the time to do the job right. He worked the whole time he was here and we were very impressed with his work ethic. We have had professional painters before and he was the first that we would actually call professional. We plan on using this company again with our future projects.

Bob and his staff made this project run smooth and with minimal issues. They communicated well throughout the job and handled any concerns of ours in a timely and professional manner. The project far exceeded our expectations and we truly were amazed with the finished product. The crew left the job site clean everyday and were courteous to our neighbors. They worked well with the County to get all appropriate permit sign-offs as needed. We have made friends for life and would always turn to them for future projects.

Water damage? Imagine walking into your newly purchased house anticipating where you're going to put your couch and your TV only to find a waterfall in your kitchen. Yep, it happens and it stinks. You thought fire does a lot of damage...water is just as bad. We had a pipe burst in our kitchen ceiling after a freeze and because we weren't living in the house at the time, water was pumped in for 10+ days reeking havoc on 4 rooms- the kitchen, the family room, the office, and a bathroom. Central Coast Casualty Restoration to the rescue! After a few days of an attempted dry out by a different company we were referred to CCCR by our insurance company. The insurance company works directly with CCCR so that's one less thing we had to deal with at that moment. CCCR came in within 3 days and tore all 4 rooms down to the studs, immediately planning the rebuilding process. Given that we didn't live in the house (or even the area, we are Bay Area transplants) CCCR was great about coordinating meetings when we could get down for them, working a lot via phone, email, and fax. We didn't do everything remotely, but Matt (our project's contractor) was a fantastic communicator often texting us pictures of the daily progress. With a project this large (over 1200 sq. feet of damage) and our living 3 hours away, you'd think it would be hard to stay on top of the minute details, but Matt and his team were focused and determined to get us in our new house ASAP. They were also great about referring us to other businesses in the area...sprinklers/ irrigation, good coffee shops, Farmer's Markets, housekeeping...whatever I asked for they always had someone or someplace to check out! We can't thank CCCR enough for their hard work and our beautiful house! As I said to Matt, "I hope we don't have to meet like this again, but I'm so glad that we did meet!" *As a side note about price...they probably aren't the cheapest, nor are they the most expensive, BUT they do excellent work!*

See above sorry I got carried away. I'm still stinging from this experience. It will cost me more now in the long run to repair the damages they caused. I will not call them to come back and fix anything because I do not want them anywhere NEAR my home! Whew! So sorry to report this, but this is true.