Specialty Services

They were supposed to be at my home at 1pm, but they didn't show until 145pm. They finished up at 430-5pm. They were supposed to do general cleaning, but I discovered while they were there that they had cleaned out everything that I had in my cupboards and cabinets and had taken it to their vehicle! This was mostly empty property, so there wasn't much for them to take, but the items included packed cleaners, chandelier bulbs, sonic repellents and things like that. I don't know that they were intentionally trying to steal, I think it may have been miscommunication between their supervisor and the cleaners.
I had also specifically asked them to clean out the fireplace and garage. I had no idea though that I needed to tell them to not remove the items out of the cupboards. I didn't even get some of my items back because they had bagged it all up in trash bags. I called them over the weekend and left several messages. I was hoping that they would catch the cleaners before they threw things away. It was minor things that they took, but it was shocking that they took it. It was scheduled to be a general cleaning, not a clean OUT.
They apparently had a bad overflow from a sink in an upstairs bathroom and didn't even tell me about it! They knew that it had happened because the cabinet underneath had been hand dried, but the carpet was soaked. Again, I think it will be ok, but the fact that they didn't even tell me is unprofessional.
They were initially late, and then they rushed through the cleaning. When I finally spoke to someone the next week, the girl, Shannon, told me that she had no authority to resolve an issue or complaint. But she said that she would have Dan, the owner, would call me. He never called, but a man named Peter Richards called me and left a message. I have left him several messages and he hasn't called back either. Now I call the office, and a different girl answers the phone. I inquired about their licensing and insurance (because I wanted to make a claim) and she answered that she had no idea and she would have and quot;some bodyand quot; call me back. I would think if they had licensing , that she would have been able to easily provide me with the information.
As this point, I am asking to be paid back for the things that they took and if nothing else the money back that I paid because they didn't even do a good cleaning job.

2/12/2014 They claimed that they never do a trash out, but they trashed out everything when I specifically asked for a cleaning. They opened all my drawers, cubbards and threw out everything. Even things that were in packaging that haven't even been opened yet. They threw out duct-tape, tools, cleaning supplies, light bulbs absolutely everything. They didn't even dust or clean the cubbards and drawers. I am a disabled woman, I didn't have my cain to walk around, I didn't want to get in their way. I can't supervise 4 people being in the state I am in, they took advantage of a disabled woman. I sat in my car 40' away and they never came to me to ask me about the work being done.

I was in need of a solid, once-a-month house cleaning, particularly for
bathrooms and kitchen. I called, they scheduled for the next day, they arrived, I
returned to a spotless home and was MAILED a bill within a couple of
days. At least one of the bathrooms needed MAJOR work, particularly in
the bathtub that accumulates hard water deposits along with the usual
grime. I paid for two hours of work for a 3 bedroom, den, 3 bathroom
townhouse and definitely got my money's worth. I so appreciated the
trust in mailing the bill, especially for a first-time user. I highly
recommend this company and will continue to do business with them.

The ladies did a wonderful job. The property was very dirty - it was brown. One lady cleaned while the others followed cleaning some more. They were very hard workers. They did a marvelous job. The whole place looked awesome. I recommend them to all my renters.

It was right before Christmas, so I felt we had four Elves cleaning our house! They all did a great job!!! They were wonderful!!!

I've been happy enough with Specialty Services that I've been using them for about seven years now. They simply come on an agreed schedule and get things done without my having to be around to supervise them. I don't have any particularly difficult cleaning issues (no pets, no children), but I haven't had any problems with the work they've performed in all that time. They bring all of their own equipment and supplies and take about 45 minutes (for a 1600 square foot home.)

I've been using Specialty Services for regular cleaning of my home for about six years now. They send a crew of 3-4 people, bring all of their own equipment and supplies, and are through in about 45 minutes. I don't have a particularly dirty home (no pets, no carpets), but it's always very clean (especially the kitchen and bathrooms) after they've been through.