PRO-CONNECT PLUMBING & ROOTER INC

My homeowner warranty company subcontracts Pro-Connect Plumbing & Rooter to come out to check out my bathroom hot shower low pressure issue. The serviceman refused to open up the shower snout and handle but insisted that my galvanized plumbing needs to be re-piped. He didn't do anything at all except turning on the shower for a split second. The following day my neighbor who happens to be a plumber contractor (too bad I got him to come check out the shower too late) replaced my shower cartridge and it worked great. Please do not use this company.

First, Robert does a thorough investigation, evaluation, assessment of the problem. Once the REAL problem is isolated, he corrects it. He does not jump to conclusions. He has knowledge, experience, skill to solve difficult plumbing problems. He does quality work. Overall, he has an A rating!

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Service call was placed through our home warranty company and Pro Connect came to the house. Prior to getting a plumber we had a slow draining bathroom sink and removed the trap to see if there was a clog we could clear. A simple task that does not require a professional plumber. When we unscrewed the bolt that holds the J pipe and took the trap off, the drain pipe leading into the wall just fell. There was so much corrosion and rust that the threads were gone and nothing was holding it securely in place. The build-up of sentiment in the pipe was so thick and hard; we could see this was what was causing the sink to drain so slow. When the Pro Connects plumber arrived he looked under the sink and immediately told us that becasue we had taken the pipes apart it was not covered under the home warranty. I guess there's a clause in section 11 "Acts of God..." that voids the warranty if you try to clean the trap out on your own. We explained to their plumber that we did not take the drain pipe off, nor were we trying too, that it fell off on it's own and described it's condition when we looked at it. He then said he could replace and repair the pipe for $175, and then for the $60 home warranty service call fee he would snake the drain. Pro Connects unwillingness to understand what had happened and to take care of our plumbing problem under warranty was apathic and discouraging. Even if he had call the home warranty people to verify that corrosion was the cause, not a faulty repair job, would have been appreciated, but he didn't do that. I honestly felt like this was his routine means of operation; to deny the claim and tell the customer the cost of repair will be 3X more than expected. We decided then and there not to have Pro Connect do the work and sent their plumber on his way. We did however get the repair done, within an hour, by calling one of Angie's List A rated plumbers. The A rated plumber charged us $50 for parts, labor, and 30 minutes of his time. Yes, it only took a professional plumber 30 minutes to complete the job. The sink is draining normally and does not need to be snaked.

I had a leak in the pipe in the wall. Robert Pedroza was so excellent. He was able to fix the leak. He was reasonable. I was so thankful. His wife and son, Robert, were great also.

They did a good job but expensive.

We were connected to Pro-Connect by Fidelity National, our Home Warranty company. We had a list of several things that were not working correctly, a leaking toilet, leaky shower, the cold water tap in one bathroom with no water coming out at all, and diminished hot water flow in the house. Initially, things seemed fine. He found a corroded fitting on our hot water heater, and replaced it, but that ultimately did nothing to fixing the low flow issues. Then he went under the house and saw that we had galvanized pipes. Well, I knew that, but apparently he decided in that moment that all issues were related to that, and told us that it would be $6500 minimum to replumb the house, and that the warranty company doesn't cover that. He didn't get them on the phone, he didn't have someone contact me to discuss options of what we might be able to do. He did replace the wax ring on the toilet, and screw in the handle better on the shower, as well as changing out the corroded fixture on the hot water heater, so I suppose that he technically did what he was obligated to do, but not one step more, and certainly nothing to indicate that his company would want to assist me in actually SOLVING the plumbing problems I'm having. I had suggested doing portions as I can afford them. (one bathroom at a time, or doing just the hot water side or something and also NOT using copper, but ipex, which is much more flexible and easier to work with in a crawl space) As I wrote him the check for the service call, he mentioned that his supervisor said it would be $4500 to do just the hot side, and then pretty much ran out of my house. I would think that I'm certainly not the only person who doesn't have 6 or 7 thousand dollars available at a moment's notice to do the whole plumbing job, and that a $2000 job would still be worthwhile enough to help me work on the best way to put the money I do have to work now, while I go about trying to raise more money, or save up more. They just clearly were not interested at all in doing anything more than a $55 service call, and performing only the most basic steps to complete their contractual obligations, rather than helping me find ways to solve my problems. He also left the contents from under my bathroom sink all over the bathroom, rather than putting them back. Ben was a nice enough guy, but the minute he saw the galvanized pipes, all bets were off unless I could come up with big bucks. I really wished he would have contacted the warranty company with me, so he could explain what was going on to them, and then have them try to tell me why they don't cover any of it, or find out if there are any parts they might cover. But, he didn't. He just said I could call them, but it's really hard for me to have a conversation with them when I can't really tell them what the problem is. When he told me he wasn't even going to really do anything about the sink that has no cold water, I told him that I felt he was taking the easy way out by not even trying. He did then go in and see if there was a block in the angle stop (there wasn't) but if that wasn't it, there wasn't any more he would do. I still think that's a cop-out to day that the problem has to be from the galvanized, if there was a way to flush out that pipe, or turn the house water back on for a second or 2 while disconnected to see if that would push the blockage through the larger opening but he wouldn't do that either. He wasn't impolite, he was totally respectful at all times, but I was very disappointed that he made no effort at all to see if there was some portion of the work that his company COULD do with the budget I have right now towards the repair.

I have hired Pro-Connect over the past years. They consistently performed their work in a professional manner and we have experienced no problems after their work was completed. In this case I was advised that there was no leak. The small amount of water was working itself down from the top of the sink around the faucet area. I was advised that if I wanted to replace the faucet that I should purchase a faucet of our choice and they would install it. He also gave me an estimate of what it would cost to have them install a new faucet. They responded timely, performed their work in a professional way and left us with a peace of mind that no major problem existed. The cost for them coming to our house and performing the above work was extremely reasonable in light of today's prices.

He did a thorough and good job. However he suggested we set up an appointment immediately with Dry Force to give us a free estimate on the damage to the subfloor. Dry Force received an F on Angies List in their review, and it sounded like the same situation. We cancelled the appointment with Dry Force and will call a forensic person. But I do recommend Pro-connect's work.

I have a Home Warranty because I purchased my home within the last year. The water heater doesn't work and it looks like it would need replacement. We had Pro Connect come out because they were referred by the Warranty. We weren't really happy with the process, but this might have as much to do with having to work through a home warranty and the human factors associated with this as anything else. It felt like there was work being recommended one way if we were going to go through home warranty, and another way if we weren't. Just overall we were not impressed.

Once the leak was identified, the water was turned off (rendering the house uninhabitable). The mold was removed and certified clean, but ProConnect refuses to send anyone out, even for emergency service, for almost a week, leaving my family with nowhere to live. Since the home warranty company has already paid ProConnect the service fee, the home warranty company will not let us use another plumber, so we are at ProConnect's mercy.

They showed up on time did his work did a great job and did it over when it didn't quite work the first time and I was very happy with the service.