Oakwood Construction & Restoration Services Inc

Wow, so how bad could this company possibly be? BE WARNED...THEY WILL LIE TO YOU. THEY WILL MISLEAD YOU AND THEY WILL NOT DO A QUALITY JOB. We hires them just as Spencer B did in the review dated 12/14/2018 through USAA and have had a miserable experience. This company has zero integrity. They lied from day one, with regard to how great their customer service and workmanship would be. Neither were what they promised. Even at the very end, once we FINALLY agreed that work was complete and satisfactory and we submitted our endorsed checks for the work they did, they still lied to us about our refund for materials we paid for but they did not purchase. They are a company that should not be trusted. I know I won't recommend them and I am looking into additional ways of making sure this gets resolved through USAA, customer reviews and if necessary, litigation. I have NEVER dealt with a company so two-faced.

After a serious pipe leak which damaged the walls and cabinets in my kitchen, my insurance company referred me to Oakwood Construction. After checking online reviews and their BBB rating, I decided to go ahead with Oakwood, but had some reservations since they were referred by the insurance company, and my assumption was they would cut corners on quality to meet the estimates. I was so inaccurate in my assumptions! Oakwood did an incredible job, and exceeded my expectations. In addition to extensive water mitigation, Oakwood patched and painted most of the walls, built some new cabinets (which matched perfectly with the existing cabinets), reinstalled cabinets, and installed a new backsplash, among other things. I asked the company to try to save the granite countertop, and they did, saving me money. The work finished just ahead of their estimated schedule. What I was most impressed with was the high level of professionalism and craftsmanship of everyone who worked on my kitchen. They were courteous, accommodating, and each day left my house cleaner than when they arrived. All of the work was well done. Brock, Oakwood's project manager, was the ultimate professional, easy to work with, and committed to delivering excellence at every stage of the construction. I commend Oakwood for creating a culture that focused on great customer experience and top-notch results.

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Oakwood project manager was non-repsonsive to several voice mails and emails, even when trying to schedule the job to get done. Tried calling the office and left a voice mail message there with the manager and never got a response. Finally gave up and moved on to another contractor.

Very well. Company did what they said they would do and worked with my insurance company to make sure that all necessary work was approved by the insurance company. I would use them again.

My insurance company had this company contact me at night for emergency services I told them I didn't need them to come out until the morning. They said they would call and I never heard from them. Once I found out my insurance did not cover damage, I called them for an estimate. They want to charge $285 to come out and give an estimate, even if they do the work you still pay.

The company did an excellent job. They walked into a difficult situation. Just before the close of escrow on this house, a leak was found in our downstairs bathroom. It had destroyed much of the wall, wood floor, and vanity. I had another company start the process and they were terrible. They did not respond to calls and texts. My insurance adjuster changed to Oakwood and everything went smoothly from that time forward. The project manager, Filip Sammak, went well beyond my expectations in making sure that I was happy with everything they did. He consulted us on our choices and explained the process thoroughly. He contacted me regularly to keep me informed of their progress. Whenever I had a question and texted or called him, he responded immediately. My husband and I were treated with the greatest courtesy and professionalism by everyone involved in the repair. Knowing that we needed to close escrow, Filip made it a priority to complete the project as fast as possible. I would recommend the company, and Filip in particular, without any hesitation.

The work went smoothly. Both the paint crew and the carpet crew were *very* punctual which was much appreciated since we had to take time off from work to meet them. They did a good job of protecting the other flooring in the house with plastic sheeting, and of removing all their equipment afterward. The crews helped with removing and replacing furniture that was necessary for the work to be done correctly. The supervisor and project manager stayed in touch almost daily and were helpful with scheduling the crews at our convenience.

They were prompt, professional, competent. They would be |my first choice if a similar problem arose.

The house was a mess and the nature of the damage made us feel that the work would be enormous. Oakwood was recommended by our house insurance (Safeco) and they sent out their appraiser. Right from the beginning we felt in good hands. Oakwood was directly connected with our insurance, so they were able to submit bids to them directly. This made the paperwork easier. The star of the show for me was Filip, our lead. He came out the first day and said how the process would work and how he would communicate. And communicate he did. All calls were returned promptly, emails every night and always with understandable answers and always direct. We had some issues with delays on other vendors and Oakwood handled it very well. The onsite team needs to be complimented too. The guys arrived neat and ready for work. They respected our home always kept a professional worksite. We were away for several weeks during the process and the work still got done. Once again, if any issues arose, they let us know about them. But more importantly, they had ideas on how to resolve it. I am planning to have them do other work for us this summer. Our house looks better than it was before the damage. The walls that were repaired are seamless. This was a great experience and thanks to the Oakwood team for their work.

WE MET AS FRIENDS AND PARTED AS FAMILY. THE CREW WAS WONDERFUL.

Most of it was covered by the insurance as we had a flood. We paid for the extras that we did. I was pretty happy with them. They were pretty timely. The painters and the guys who did the wood work were excellent. The floor people that they sub contracted to and the guy that we bought the tiles and the wood from were good. The tile people who installed the tiles were so slow. The carpet people they sent were horrible. They addressed the problems we had and tried to fix them as fast as possible. The contact guy that we were going to started off really good by calling us and showing up but towards the end he would send us a text.

Oakwood Constructioin was so very sympathetic to my home loss. This compamy was so sencitive to my needs, because of my house loss. a Always on time, always neat, organized, and friendly. Work and materials used were best quality. My home was restored beautiful do to a fire damage. I put my faith and trust in oakwood construction, and they delivered beyond and above. Would recomend ,Oakwood Construction to all of my friends and neighbors.

Good crew. Very professional. Lot of work completed in two days. Very Happy.

Within the first 2 weeks of March Oakwood installed both a new roof and windows. They were on time every day and worked the entire day. The were friendly and conscientious and a supervisor would check their work at the end of each day. I will be having the interior of my home painted and will use Oakwood again.

The workers assigned were very professional and courteous. There was a problem with the plaster drying out enough to paint without peeling. But they immediately took care of the problem and did not leave the job until they re-did it until it looked good and was fixed.

The team from Oakwood showed up on time and ready to work. They worked with me during all phases and did not make me feel bad about changing my mind on certain details. When I needed plumbing repairs they responded immediately and made all repairs needed in a professional and friendly matter. When doing a partial remodel of the bathroom and painting the kitchen, William showed up early and stayed late to complete the job in a timely manner. He cleaned up the work area every day before he left. I have never had such expert painting and tile work done in my home.

I AM HAPPY WITH THEM. THEY ARE DOING WHAT THEY ARE SUPPOSED TO DO AND THEY ARE DOING A GOOD JOB.