Metropolitan High Performance Windows

Overall, I am very satisfied with the services provided. My only complaint is that when installing the wood trim on the entire side of the door the technician used silicon filler at random spots along the trim, which made it impossible to prime and paint it. We had discussed in advance that my plan was to paint the trim and it was for this reason that we agreed to use wood for the trim although the actual door is a vinyl frame.

Called for quotes from 3 services. Metropolitan came in with the lowest quote and the salesman was very polite. fast and efficient. He took measurements and gave a quote on the spot and a time frame for the manufacturing and installation. On installation day, the same crew that installs all jobs showed up and started working. The job was completed in 2 days with 7 new windows and 2 sliding windows. They worked very clean and fast and disposed of the old windows. I also removed a large mirror from a bathroom and asked if they could dispose of that. It was no problem. The windows were all double paned with gas inside. The price was great!! Our neighbors saw the results and used this company for 2 more jobs for all their windows.$4500

Called for quotes from 3 services. Metropolitan came in with the lowest quote and the salesman was very polite. fast and efficient. He took measurements and gave a quote on the spot and a time frame for the manufacturing and installation. On installation day, the same crew that installs all jobs showed up and started working. The job was completed in 2 days with 7 new windows and 2 sliding windows. They worked very clean and fast and disposed of the old windows. I also removed a large mirror from a bathroom and asked if they could dispose of that. It was no problem. The windows were all double paned with gas inside. The price was great!! Our neighbors saw the results and used this company for 2 more jobs for all their windows.

This was a deal offered through Angie's List, three vinyl-framed windows for $1,000. The young company president, Gary Kopel, was a good salesman. He made two visits to the house to show samples, show literature and take measurements. It was one year from the time that we purchased the work on Angie's List until the time we had the framing ready for this contractor. The homeowner obtained the required building permit and had the framing inspected before the windows were installed. During his two visits to measure the openings in the framing, the company president did not notice or failed to mention that some of the framing was deficient. (Certain required outer studs were not present or did not run uninterrupted up to the top plate, and certain required trimmers above the window header were not present.) The City Inspector informed the homeowner of these problems some days before the window installation, and the homeowner corrected the problems in the weeks following the installation of the windows. Those corrections were not in the scope of the contract. The company president was unfamiliar with relevant building code provisions about how much clapboard to remove around each window and the amount of waterproofing paper to leave visible for the City Inspector, but he did get that information for us from a colleague. The three workmen arrived approximately 40 minutes late. Basically, each of the three workmen installed one window. The work was finished in less than an hour. The standard of workmanship was acceptable but not excellent. The workmen did not use a level or shims; they simply assumed the framing was level and square and went ahead with the installation. Consequently, in a few spots the window ledges are a little wavy or out of level. The workmen had to cut away some of the craft paper that the homeowner had installed. They left it where it fell. They did not sweep up after themselves; they also left a number of fallen staples. Their cleaning of the new windows fell a little short of expectations. One mentioned that he was going home for the day after this job. That was at around 2:30 p.m. In short, the workmen lacked pride of workmanship. Had each spent another seven minutes to put a level on the framing and shim, each window would now be perfectly level. We would not have these workmen on the property again. The company president was not present to supervise the installation and did not follow up about it afterwards. The company's email box was full several days after the work was completed.

Since the installation, we noticed that the new windows were showing signs of staining. The company did note that on occasion some of the windows from their manufacturer would break down and leak a brownish residue between the panes of the window. We called almost a dozen them regarding this and have only gotten four replies. Their voice-mail is now full so we can't leave new messages. The main contact person has shoveled us off to other representatives. Gary was supposed to contact us Monday, the 4th. We got a message stating that he had gone out of town and wouldn't be able to keep the appointment, but we were to contact Jose who could handle the issue. He has been hot and cold on responding. Initially he was very responsive but that has fallen off. My wife spoke Scott, who was very rude and kept asking the same questions very loudly. We have now had three different contacts within the company and have yet to see any resolution. We have tried everything that we can, still to no avail. The installation itself went fairly well, though with the deterioration of the windows and the company's subsequent lack of follow the experience as turned out very negative in my mind. My wife called Green World Windows, who is the supplier for Metropolitan and lodged a complaint with them as well. We have started the Complaint Resolution Process with Angie's List as well and hope that we can resolve the problem this way. The supplier told us that if nothing else they could replace the windows, but we would still have to pay labor on the installation.

He called and advised the windows would be ready and asked for an date to install them. I told him I had the Friday Feb 28th off. On Thursday I called and confirmed appointment. And since the weather was suppose to rain. He advised that if he got up and checked the weather and it was raining or would rain. They wouldn't be down. He called about 9 AM and advised that as it was raining. It wasn't a day to install windows. I told him I'll have to check my schedule and get back to him. I checked and called back and told him I had either Sat the 8th or 15th. He picked the 15th which I was okay with. He said the guys would be down at 8 AM. On Sat they arrived about 7:45 AM. Placed a moving blanket down on the carpet at the front door. They started on the first window. Putting down a sheet over the ground in the area of the window. 3 guys. They were nice polite and professional. Got right to work. They even repositioned the blinds holders so the blinds I have would work with the new windows.

They were good. They were the most reasonable. When he first came, he was very good. The screen door that he installed was broken so we had to wait for the manufacturer to come out and that took a little bit of time but he came out. The only problem that we had with them is that it took a while for us to get our invoice from them. Everything else was really good. They were the most reasonably priced.

I thought it was very good, they came out and did the job very quickly. They got it done in a few hours and I spent about $2000. They were quick about it and the price was fair. I would recommend them.

The whole process went great. Gary came out in mid-March to go over the deal that I had purchased, show me the windows he would be installing, discuss the process and answer any questions I had. When he came out, I had him quote me for all of the windows in the house, not just the ones covered by the promotion. His prices were very good, even better than what I would pay for just the windows at Home Depot. I signed the contract and had a crew at my house a few weeks later. They replaced a total of 7 windows and a sliding glass door in one day. The installers were very good and left the house very clean. They did a thorough job and stayed later than I thought they would to get the job done. Overall, I am very happy.

Perry and his crew were fabulous. They arrived about 10.15 am, later than anticipated, but they had called me en route to tell me they were in heavy traffic. You could tell they had been working together for a long time, Perry for 15 years installing windows. They were efficient and speedy and cleaned up very well. They were careful removing drapes and accent pieces around the windows. They reviewed with me each window and what I expected. Blinds, wall hangings, etc., were replaced exactly. They had completed the job by 3:15 pm the same day. I had to call them to come back to adjust a window lock and that was no problem and has been completed.

We had a history of very bad experiences with salesman from other window companies in the past. Pushy, manipulative, hard-sell approaches... it felt like someone was trying to bully us into getting work done on our own house, rather than earning our trust to come into our home and take our money. We bought two Angie's List deals for three windows installed, and I was bracing myself for the salesman to come in and try to sell me upgrades, or additional windows (we need them, but don't have the budget for it at this time). Nothing of the sort happened. The representative came, took measurements, and arranged for an installation date. The day of the installation the team came on time. They prepared all areas (three bedrooms) with tarps. They were friendly, very professional, and were respectful of of the fact that they were in our home. The work was done quickly, neatly, and it looked beautiful! They cleaned up after themselves and we were very happy with the results. The windows look great and work perfectly. When we are ready to have the rest of our windows done (either all at once or a few at a time) we know exactly who to call. These people understand that they have to earn your trust, and your money. They conduct themselves with professionalism and integrity.

Very smoothy. The workers were extremely professional.

Gary came out to give us an estimate on the windows. He was our third estimate for window replacements. He was very informative and gave us a fair price based on the quality of the product. We weren't looking for the top of the line windows so it didn't really matter to us that the windows were hard to open and close. The installation went well and the installation guys were great. They even cleaned up after themselves!

I order 3 windows for a bedroom thru Metropolitan Windows. The price and service was great ,they were professional and very courteous and I would highly recommend them. Thank you so much for the outstanding job performed. Lucy

Gary was professional and communicated everything about the install process and set my expectations about what was going to happen. The installers did the same and installed all 4 windows in about 3 hours.

I couldn't have asked for a better experience. Gary, the owner, came out took all the measurements and quoted a price. He estimated about 3 weeks for the windows to be made. When they were delivered to Metropolitan, we arranged an installation date. An experienced 4-man crew arrived on time and worked very efficiently. They were friendly, courteous, cleaned up and vacuumed everything. They also removed all of the old windows. I give Metropolitan an A+. I have no hesitation in recommending them to everyone.

Gary showed up on time for our appointment. He showed us a range of window products that we could have - explaining the pros and cons of each one. After we selected what we wanted, he took measurements. 3 weeks later, as promised, he removed the old windows and installed the new ones -- efficiently and unobtrusively, completely cleaning up after the installation. We had responded to a special promotional offer and Gary delivered as promised. I would highly recommend him.

I contacted Metropolitan requesting a quote since 2 of my windows were over the size for the special 5 window installation. I received an email quote later that day. The measurement and final quote appointment was promptly scheduled. I found the representative friendly and professional. He quickly measured our windows and gave me a final quote that reflected the prices offered in the original listing. The installation team showed up on time, professionally removed the old windows and installed the new ones. They worked well together and I was impressed with how quickly and how neatly they completed the window installations. They listened to my questions and my concerns. We are very pleased with the windows.

No problems at all. His stucco guy made the area look like brand new, and stayed late in the evening to make sure it got done right.

Gary was wonderful to work with. We have a giant patio door, he said that actually getting an OXXO format would be slightly less expensive than one sliding door. We live in a condo and there is absolutely no place for a dog door. We needed to get a dog door through the window and a lot of other companies were unable to accommodate this request, but Gary was able to do this for us! I am so happy with the final result! It was a great experience and I would definitely referrer and work with Gary in the future.

Gary's company did an excellent job installing a window, where one didn't exist. He contacted me throughout the process and even called after the work was done to make sure everything was ok. Everyone was very friendly, commutative, on time and did excellent work. I would use them again and again.

Gary was pretty responsive in the beginning to come out and meet with me for a price quotation. His prices were good and we decided to go ahead and move on with his services. His crew came out on March 25 to do the installation, but they were not able to finish the final sliding door and had to make another appointment to come back out again. During those few days they left the frame / doors in our backyard with no covers. When Perry came back to install the sliding door he said that they had wipe everything down, but when I came home from work to check the work there were still dirt in all the crevices. And they also forgot to put the lock latch for the screen door. Overall the price is good, but I think they could've done a better job.

They showed up on time. They were fast and efficient and polite. Did a great job!!

This was our first "major" purchase for our home and it could not have been a better experience. The owner, Gary, was our point of contact throughout the process and he is very quick to respond to any inquiries. Of the three bids we received, he was the only contractor who was on time, every time. Gary explained everything and answered all of the questions we had. As great as Gary is, his install crew is even better. They arrived on time and were extremely polite and professional. They took care to explain the process and length of time for the install. They covered everything around the areas they were working in and cleaned up after they were finished. They were finished by the time they said they would be, which is a rare quality in construction. The windows look absolutely beautiful and are a dream come true after living with 60 year old windows for the last 2.5 years. I feel bad even typing this, but my only "gripe" is that they did not move our bed back as they said they would. Overall, I could not be happier with our new windows, Gary, Metropolitan Windows and the crew that installed our windows. I want to give a special thanks to Howie, one of the guys on the install crew. My mom came by halfway through to see the windows and he stopped what he was doing to chat with her. He did not seem put out by her questions or by the intrusion and he could not have been nicer. I do want to say that I am a little disappointed that I never heard from Gary again after the work was completed. Not even a simple follow up phone call to make sure everything was as ordered/expected. I am still impressed with the windows, but a little less impressed with the company.

I had 9 windows and a sliding glass door installed in our home. After getting many estimates, the offer Gary presented us with was the best one to fit our needs. Gary was very patient and answered the countless questions I had. He was not pushy at all and was very professional throughout the process. His crew of workers was on-time, respectful, efficient, clean, and courteous whenever they worked in our home. The only issue we had with the install was one of our windows was measured incorrectly. All other windows were installed, but his delayed the project completion a couple of weeks because a new window had to be ordered. Overall, I am satisfied with this company and would do work with them again. Gary did forget to add one window to the initial quote; however, he made sure to add the window and did not charge me extra for it. :-)