Mesa Garage Doors

Description of Work: Initial pricing was highest of 4 bids received. Fortunately, the MESA sales rep was willing to work with me on the pricing and configuration. Highly recommended to all future garage door buyers that you do your homework, get several bids, and negotiate for the best deal. | |Installation crew arrived within the appointment window, but they came at the end of the time slot. Given that I was the 2nd of 3 installs that day, I would've preferred to have been told "between 11 and 3", rather than "between 9 and noon" (with an arrival at 11:30). Not a particularly big deal, but more realistic appointment windows by MESA would be nice. | |Installation crew (of two) was exceptionally efficient and clearly experienced....each fellow did his respective portions of the install and the process went very smoothly. Peculiarities with my door opening, along with necessary adaptations (furring, trimming, etc.) were handled in-stride and quickly. However, they were a bit too heavy-handed in trimming; leaving a hammer-induced crack in my side jamb. Again, no big deal (as a line of caulk on my part will completely take care it), but furniture-grade craftsmanship, this is not. I understand their drive to keep the pace - especially when they have 3 jobs to do in one day and each nominally takes 3 hours to complete - but when their main trimming tools are a sawzall and a chisel, one should expect some roughness. | |My biggest concern was with the interactions of the field crew. I don't expect them to be instant 'pals' and I understand that English may not be their native tongue, but a bit more friendliness, congeniality, and appreciation would go a long way with client relations. I gave them both large glasses of water, I had already taken down the old track and (heavy) old opener motor for them, and I did more clean-up then they did (to try to help them do their installation work), but I got luke-warm responses (at best) from them. Oh, well. Lastly, they did set up the exterior keypad for us, but there was essentially nothing in the way of training or a quick run-through of the manual (which they just left on my workbench)....and they did not even ask if the interior control panel was positioned to my liking (which was placed too high and which I have since repositioned myself). | |In summary, the door products are EXCELLENT (we are exceptionally pleased with the hardware), the installation was expertly done (albeit a bit roughly), the pricing was competitive (after some firm negotiations), the old, clunker door and hardware was removed, and the overall experience was very good. I would recommend MESA to my friends (and there is a referral program by MESA, too). A bit more client relations by the field crew would be one area of desired improvement, though.

Description of Work: Extremely poor customer service attitude and service. My Garage door opener is having trouble after 2 months usage and MESA WANTS $25 service call to look at it. I will never buy from MESA Garage doors again and recommend no one ever buy any product from them.

Description of Work: Replaced spring. Good experience.

Description of Work: scheduled appointment twice and neither time did anybody show up. Highly unprofessional and totally wasted my time

Description of Work: They fixed the sensor in our garage door. They were very friendly and showed up on time- they were great!

Description of Work: I had a broken spring and the garage door wouldn't lift.. They changed or readjusted the spring and they fixed the problem. They came out quicker than expected.

Description of Work: It took them 3 different trips to my house to finally diagnose the real problem. The first trip they told me nothing was wrong, the second trip they told me the springs were bad, and the third trip the technician finally diagnosed I had a bad motor. Whenever I called to complain they were responsive and get someone out quickly but the quality of the technicians left a lot to be desired.

Description of Work: Changed out the garage door. Everything went well, I would recommend them.

Description of Work: Replace garage door.

Description of Work: They installed a new garage door. Service was great. They were so nice and showed up between the time that they said. They did a great job.

Description of Work: Service went well. Everything went exactly as I thought it was. Price was good - I had a couple of different prices to compare. They offered an insulated door at the same price that the other companies offered just a plain steel door.

Description of Work: Came and gave me an estimate

Description of Work: Whole new garage door, motor and seal. The new door matches the look and feel of my house. Service was good! I saw them on a commerical - I called them, the guy came out and gave me a price. The tech did the installation and did a good job as well.

Description of Work: They installed a garage door. Everything was great.

Description of Work: Their scheduling was never as quoted, many returns to resolve installation problems. A promised refund of $150 to agree to the install was NEVER honored by by Edward Siguenza (their Manager). He repeated promised the $150 refund over the last year and said it was always somebody else for the error in it not being sent. He and as the result, the total company fails. to follow through. Edward Siguenza just consistently lies

Description of Work: My garage door broke and they fixed it

Description of Work: After a good installation of two doors on a new building, I called them back to install the same quality doors on the existing front garage. Poor initial meeting for the estimate, failure in meeting installation dates, poor installation from many returns to fix problems. Then promised $150 return for the "problems". Their firms management never honored that $150. Go with any other company and you will be better than my last experience.

Description of Work: Repaired garage door in quick response with minimal charge. Replaced old garage door with beautiful upgraded door at reasonable cost. Efficient, courteous service from dispatch call to complete install. Accurate communication & we're very happy with product & representatives.

Description of Work: They replaced my garage door, removed and disposed of old door and hardware. |They were on time and completed the job in less than 2 hours. I can't give them a 'A' rating because there is a slight gap between the top panel. Otherwise, it was a positive experience. A solid 'B+'

Description of Work: An appointment was made, nobody showed up. I was never contacted by Mesa after the initial appointment. I can't imagine how inefficient this company must be if they can't keep a simple appointment or at least call to say there was a problem and reschedule.

Description of Work: Installed new garage door (Gold Series) w/ 24-gauges steel + polystyrene insulation.

Description of Work: They installed a new garage door and removed the old one.

Description of Work: .