Mesa Garage Doors

We like everything they have done. It was pretty seamless. They were responsive and got everything done. The garage door works well. I got a good price on the garage door and the keypad. We are all in all happy.

The rep talked a good story about their service but when he inspected the door after completion he said they didn't finish the job and would send someone out. One one came. I tried contacting them...nothing. 13 days after installation the door didn't go all the way up and I backed the car in the door denting the lower level. Called them, they never came out. My husband had to fix the door. Very unprofessional!!!

We'll see it's been a rocky start. The actual employees seem very empathetic and understanding, they just don't have a fighting chance to do a great job given this company's SOP, policies, or procedures. UPDATE: I was right. This project was rocky from start to finish. The only thing that went right was the sales call. Tech came back on the next day which was Saturday and he was late (but again, not his fault - according to him they made him go somewhere else first). Then it seemed like it was going smoothly right where he told me it was done. WAIT. Is that a and quot;premium stepdownand quot; it just looks like exposed wooden 2 x 4's? Tech was unable to explain. He said he didn't think it looked premium either and recommended I go to Home Depot. YES YOU ARE READING THAT RIGHT. The tech TOLD ME TO GO TO HOME DEPOT TO FIND SOME CROWN MOLDING MATERIAL. He was a cool guy and installed it and I had to primer and paint it myself for four+ hours. So much for a premium stepdown. The company kicked in $250 for all these troubles but as you will no doubt deduce I TOTALLY FELT LIKE THIS WAS NOT WORTH THE STRESS OR WASTE OF ALL MY TIME.

The quality of their work was good. I had five or six different garage door companies come out and give me estimates on doors and openers. They weren't the cheapest but they weren't the most expensive. They were competitive and comparable. I would call them the next time to get a bid but I would not arbitrarily use them.

Fairly fast, smooth process as long as you don't mind paying about double what you expect based on the company advertising.

After hearing an ad on the radio, I called and they made it quite easy process. On the initial visit for the quote, he seemed knowlageable. It was a custom order so it took a few extra weeks. Fast and professional install. I was very happy with the new doors.

I had Mesa Garage Door give me an estimate to replace my old door with a new sectional door. I contacted them via email and no sooner had I sent the message than the phone rang with their representative wanting to set up a date for the estimate. The estimator was right on time, knew his stuff, and had samples of the doors. What struck me, though, was Mesa's pricing strategy. They have a basic price for each of their doors, but then comes a seemingly endless list of "ups and overs" that sort of smacked of an old-timey car salesman. Do I want a bottom seal? Do I want side moulding and/or side vinyl seals? Do I want nylon rollers? Do I want a second remote? And so forth. Each option adds to the cost. Their basic prices are competitive, but due to the "ups and overs", their final price was the highest I received. Then, when I indicated I was getting additional estimates, the Mesa representative wanted to know from who, and then began disparaging them. This I found somewhat unprofessional. He then said if signed for the job right then, he would lower the cost by 5%. I declined, but in a subsequent email, wherein he informed me that one of the other companies providing me an estimate was not licensed (this was incorrect), he offered me the 5% discount and would throw in one of the options for free. In the end, I found his disparaging of competitors to be off-putting and didn't care for their Chinesemenu pricing strateg. Therefore, yI went with a different company that offered many of Mesa's "ups and overs" as standard, and did so at a lower cost.

The guy who came and gave us a quote was punctual and very polite. However, when I told him we were going to get another estimate he said to be careful because other providers would not provide the same steel guage, but I found that this was not true and it seemed to me like he was trying to confuse us.

I was very rushed and one man did the entire job. I wanted him to come later, as I had someone waiting and he said he would finish in half an hour, but took more than an hour. He still did a great job and everything seems to be working well. They were very responsive and I liked their services. I will continue to use them in future.

I was pleased. All of their sales people that I dealt with were very courteous and prompt. They were very professional and their follow up was excellent. Their pricing was great.

This company has inadequate customer service. They installed a damaged door in December. They scheduled and appointment to replace a panel twice and did not show and did not call. They offered me a keyless door entry pad as a peace offering as I took 2 days off of work. I called to remind Gabrielle of my key pad and he told me to call him on Monday as he was surfing. Then their customer service representative, Gabrielle, said he couldn't get it. Every time I called I asked to speak to a supervisor. Both Gabrielle and Angela promised someone would call in a day or two and I am still waiting. I did get my door repaired but got no keyless door entry pad. Much to my surprise yesterday I got another message saying my door was now in stock. This call was from Gabrielle, again.. I find it hard to believe a company this size can't get a keyless entry pad for my garage door. I find it hard to believe I had to give the workmen window cleaner and paper towels to clean the windows on my new door. Dwight needs to know his company has issues that need to be taken care of.

I worked with Sales Person Rick Thompson. I did not negotiate at all. I have existing garage doors which I wanted to replace. I specifically asked about the current motors that I have and if I could still use them. He reassured me that that would be no problem. I waited 4 weeks to have special 8 foot sectional doors ordered (579$ for each 8x8foot steel, entry level sectional door; plus 285$ for reconnecting and recalibrating the old motors). On the day of installation (removal of old doors and installing 3 new doors, they send one installer to do 3 doors. Raul, the installer was very nice and knowledgeable. Rick told me it would take 3 hrs to half day to install the doors. Raul was at my garage from 11am to 7pm. At 7pm, I had to stop him mid way through the 3rd door installation as it was getting too late to be making all the noise with installation (sawing metal railing, drilling, etc.). He told me he still had 45 minutes more to go. On top of that, he told me that the old door openers would not work as the rails were not long enough. He said this was obvious to him before he started the install as the current rails are only 7 feet long and the new doors are 8 feet long! On top of that, he broke one of my old motors, which are now irrelevant anyways. He relays that he will let the service department know of the problems and someone would call me, supposedly Rick. I call the company the next day and no one from service will try to trouble shoot, telling me that Rick is my sales persons and will be in touch. He still does not contact me after a day, so I speak with Liz who is manager of service department. She reassures me that she will look into this and get back in touch with me before the end of the day (this was a Friday). No call back at the end of the day, and when I call back, I get a person who can only take a message. Rick calls back on Saturday, saying someone screwed up on the measurements (he did the estimate and took the measurements), and that he would do his best to take care of me with good pricing on new motors (since there were no rail extensions for my current motors) after he speaks to his manager on Monday. I get a call Monday 430pm, saying to call him back. We play phone tag for the next 2 days. He never answers his phone. He apparently is always in the field doing estimates. He finally quotes me 355$ per new belt drive Liftmaster motors, and that he would draw up the numbers. I ask him questions about types of motors (screw, chain, belt) which he has no significant knowledge about. I ask him about different brands, which he does not have any other good infomation about. I ask him about remote keyless entries for the various systems and if they could open more than one door. He does not know and says he needs to look it up. He quotes me 59$ for a Chamberlain remote keyless (sells for 20$ on amazon.com). It takes 5 minutes to install, very easy. I ask about wall mount controls that can control all three doors. He says there is no such thing. I look it up online on the Chamberlain website and there is a 3 door control accessory available. I get a call the next day. He can give me a"deal" $1410 for 3 Chamberlain Belt drive model 3280 openers. This works out to 470$ per door. I'm like you told me 355$ per opener! He says its 375$ per opener, when you subtract the 180$ he discounted me since the old motors weren't recalibrated. Wait a minute, I was charged 285$ for the recalibration! Again I say what happened to 355$ yesterday. He says that he was in his car quoting prices from memory and was sorry he gave me wrong numbers. What the $%and @!! On top of that, he told me yesterday that he could have the motors installed by Saturday (today is Wed). Now he says, its too late to have it in Saturday, but anytime after next week Tuesday!!! This is how they take care of their customers and make things "right" when they screw up. Liz, service manager, says they work extra hard to fix problems in a timely manner to reduce downtime of the garage. Well, that clearly is not a priority to them. I've heard their jingle while holding on the phone for them. They claim to be all about customer service. This is actually why I chose them in the first place. Bottom Line. I called Liz, service manager, to cancel the motors, finish installing the 3rd door, and that I would be getting the motors from another company. I was told she would call back in 30 minutes. No call back or message for me today. Maybe she's call me back tomorrow if I'm lucky. STAY AWAY FROM THIS COMPANY!!!!!!!!! Horrible!!!!!

I needed a simple, good quality, new garage door. I couldn't find a better price. Mesa was quick, easy and professional. I worked with Nick 714 785-4912. He was knowledgeable and easy to work with.

They did a good job and did it in the same day. Everything was just as agreed to do - price wise, time wise, length of job, etc. All of that was good. Everything was fine and dandy. They were recommended to me by someone who just had them do work at their place.

Matt called in the morning to let me know he was on the way. He was VERY nice and professional and arrived within the time frame quoted. He let me know my motor was about 40 years old (which it is) and if money was a problem I would be okay with just a new motor and not a door. I have an old wooden door that won't go up if it has rained-too heavy. He quoted what I think is a fair price for a motor including installation ($299.00). Will most likely call them back and have that done. May get the new door down the road.

I called them, set up an appointment with one of their salesmen. They came out and gave me an estimate. It was a very fair price. The install crew came out 3 days later. In two hours, they handed me the remote control. Professional, courteous and it looks beautiful. Highly recommended

Two days before the schedule installation they rescheduled for several weeks later because it was a special order (it took a while to figure that out?). I never signed a contract and they resisted refunding my deposit, so I had my credit card reverse the charge. I'd stay away from this disorganized company, in spite of their discount prices.

They did a good job and installed things in a timely manner. It gives a different face to the place.

I called them and set up an appointment. They came on time. They took some time with me showing the various types of garage doors available. They were helpful in my decision. I upgraded a couple of the functions of the door. When he came to install, he came in a timely manner. He cleaned up everything. It took him a few hours to install the door. He did a good job and was friendly.

The crew showed up on time, removed our wooden door--and then disappeared for hours, leaving our stuff exposed to the street. After a call to the supervisor, they eventually returned, only to install the wrong door. It was similar in style to the one we chose but with different windows. It turned out the one we'd ordered wouldn't fit our opening, but that wasn't explained to us in advance. Eventually the supervisor lowered the bill by $400, which moved up their grade from a D to a C.

Dave came to my house. He gave me a two page brochure to look at while he measured the garage opening. He seemed very thourough. He estimated about $1500 for the door (advertised at $599 installed) with windows and opener. (He later added a $99 financing fee, too.) I told him that I would buy the door and opener, but wanted the advertised deal where there was no interest and no payments for 1 year. We discussed that at some length, because Dave didn't seem to understand the deal I required. He would agree with me, then ask me if I wanted no payments or no interest. I told him it had to be both and he said that I was right. He gave me a visa application to fill out. In addition, he filled out another loan application with some of my information, but left the terms blank. He told me that he would have "his girl" in the office fill out the rest. Since I had already gotten some doubletalk from him, I said he'd have to fill out the terms before I signed. When he finally agreed to do so, he filled it out with "regular payments" instead of deferred payments. I told him he would have to change it or I wouldn't sign. He refused and became angry. I told him that I wasn't willing to sign something I hadn't agreed to, so I wouldn't buy the door from him after all. I asked him to return my visa application, which he did, and he left in a huff.

As stated above, I called Mesa and had one of their reps come over to my house and give me an estimate on a new garage door. A door, price and install date were then agreed upon. To be complete, I did call back and change the order to a upgraded door the very day that the original order was to be placed. The rep said that there would be no problem and that if there were any delays from the originally scheduled install date, he would call and re schedule the install. The install date and time came and went all without any contact at all, i.e. in person or by phone with/from Mesa as they said they would do. I called Mesa to see what was going on. They said they would look into the matter and call me back. After 2 hours still no word. I then called back and asked to talk with a supervisor. She said that she would look into the matter and get back with me. Still nothing after 2 more hours. I called back for a third time and asked to talk with the supervisors-supervisor. All I got was a voice mail and no returned call-from anyone. I then went on Mesa's web site and found the owners e-mail address and wrote to him directly about the issues. Absolutely no response at all from anyone at Mesa. I subsequently called back on their order line and was able to have one of their workers cancel my order. Mesa showed absolutely no desire to contact me in any way to explain why I had wasted my only day off during the week to wait for an install person who never showed up or called. To date Mesa has never conducted any sort of follow up at all. I then bought the exact same door through another dealer who sold it to me for $210.00 less than what Mesa said they would charge. Mesas' claim of selling the lowest priced doors were not true as advertised. Shop around first. In my opinion, Mesa is too big for personal service and apparently is only interested in your money and nothing else.

2 workers showed up on time and completed job in about 2 1/2 hours. Hooked up garage door opener as well.

Their prices were competitive. There was a little problem after they installed the garage door, and they came back and fixed it. They showed up on time. They were professional and polite. The estimate was what I expected. I think they did a good job. I would use them again in the future and would recommend them to others.

Scott provided prompt estimate and completed work as scheduled. Price was competitive and included removal of a small section of existing concrete footer.