Imperial Tile & Stone

Jessica at Imperial Tile & Stone added a sense of sanity and escape to my unfortunate sewer flood reconstruction project. I was thrown into this hugely undesirable project with unexpected situations and pressing timelines. Imperial Tile is my contractor's preferred tile vendor so I was sent there to work with them. I showed up knowing absolutely nothing about tiles, no design plan, just wanted my house put back together. I didn't dare to dream big because the contractor set my allowance to $3 tiles (per sq. ft.) and money was bleeding out from the repairs and rebuild. Jessica showed me great options within my allowance. She gave me guidance, style and above all, patience! I ended up with a stylish and timeless kitchen with 24"x24" floor tiles and large glass subway tiles. I couldn't get the countertop from her but she still offered advice there. My bathroom has planks on the floor and also in the shower/tub. I ended up doing a fun fireplace project with stacked stones, not ordinary earthy beige but in pretty white/grayish with purple sparkles. As most everyone knows, there are ample stone/tile places in the area, on the same street, all have great selections. In such a high density area, competition is stiff and it is always be the customer service that sets the business apart. I was at a complete loss at the start of my project, through working with Imperial Tile & Stone, I now enjoy looking at every inch of my kitchen, bathroom and the fireplace.

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I'm in the process of remodeling two bathrooms and purchased tile from Imperial Tile and Stone. While they have a good selection of materials, DO NOT believe them when they they can get it within 48 hours ... try 72 hours AT BEST (and most of the time longer). Unfortunately I needed to order additional tile to finish my bathrooms (even though I ordered the standard 10% extra) and placed a reorder with Imperial. First they tell you they'll call when your order comes in ... which they never do. Then when you call to check the status (after it was supposed to have already come in), it's the same old story ... and quot;it'll be in tomorrowand quot;. Too bad tomorrow keeps getting pushed out a day. Once my two bathrooms are finished, I'll be starting on the remodel of my master and I WILL NOT be using Imperial Tile and Stone. If you don't mind waiting and waiting and waiting, Imperial is the place for you. But if you'd rather keep your project moving along, find another supplier and save yourself lots of frustration!

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Working with Demci was a pleasure. He is was very professional and very patient during the planning and ordering process. Thank you Demci |everything turned out great.