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Haven Air Conditioning

Heating and Air Conditioning

About us

Haven Air Conditioning provides high-quality repair, installation & maintenance services for heating, cooling, indoor air quality & HVAC zoning in Anaheim, CA. Their business is devoted to helping clients make their home a comfortable haven. Payment Methods: Cash, Check, Credit Cards, Financing

Business highlights

27 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated

Services we offer

Cooling, Heating, Indoor Air Quality- IAQ, HVAC Zoning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.9202 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 26-50 of 202 reviews

David H.
11/2014
3.0
heating & air conditioning/hvac
  + -1 more
Didn't fix anything I was on vacation at the time when he came out and spoke to my son. I got home and called my home warranty company and they were able to fix the problem without replacement!!!
Description of Work: Checked air conditioning and said it needed to be replaced

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$89

MARY A.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
Andreas provided a thorough assessment of our needs, he explained what we needed to determine from an electrician and gave us a strong estimate. We found he, his crew and Marie-Claude to be fabulous! They are all professional, considerate and clean.
Description of Work: Andreas installed a new furnace, air conditioner, evaporator, air purification system and a wifi thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,600

Karen B.
09/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
From the initial consultation to installation the team was knowledgeable and had a good understanding of what I had wanted to achieve with our duct system. They explained all options and recommendations clearly. Plus the estimate came in lower than other companies. After the installation, our airflow was balanced and quieter throughout our house. We've been very happy with the result. A year and a half later, our ducts still look and work great. We recently had an inspection while selling our house and the inspector had a couple questions regarding the duct system. I contacted mighty ducts and they were very responsive. They scheduled techs to come out right away. They addressed all the concerns and questions that arose at no additional charge. I was extremely pleased at how accommodating and helpful their staff and techs were. I will definitely contact mighty ducts for any future needs.
Description of Work: Replace air ducts and improve/install condensation pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Haven Air Conditioning
Dear customer, Thank you kindly for your review. We are happy to help in any way possible. Sincerely, The Mighty Ducts Team

Brian S.
09/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
The biggest mistake you'll make in getting heating, A/C work done is not using this company. Andreas and his team are as professional as you can ask for and do very clean work. I'm very pleased with the system they installed and thought the price charged was fair. Andreas took care of the city permits, kept the crew on task (they probably didn't need too much direction as they're all squared away) and didn't hesitate if I had a question or concern. Both the city and state inspectors that check the quality of work and the system for efficiency, said they've never seen cleaner work. The quality of work this company provides is what others strive for and most probably pale in comparison. Thanks again for the great job.
Description of Work: Installed new furnace, A/C and all new ducting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Response from Haven Air Conditioning
Dear customer, Thank you so much for this wonderful feedback! We are so appreciative of your time and kindness. We hope to see you for your annual service! Sincerely, The Mighty Ducts Team

Tim M.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were fabulous and excellent and highly professional. They were on time, cleaned up, everything you told them until initial meeting and through the process was accurate and he was very informative. He taught us quite a bit as far as things that needed to be done and it didn't feel we were having services added just for the sake of being added. He educated us and he was phenomenal. It was the most expensive other than the three I looked at, but he was the most informative and he's wonderful. We're connected. I would use this provider again in the future.
Description of Work: I used them for heating and A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Haven Air Conditioning
Dear customer, Thank you for your review and for showing how Mighty Ducts connects with customers. It is not only about providing a product and a service; it's also about developing true relationships in our community. We are looking forward to work with you in the future! Sincerely, The Mighty Ducts Team

Jason F.
08/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
My AC died on one of the hottest days of the summer. Had a repair guy from another company come out to check it out. He did his testing, replaced a capacitor and found that the compressor was dead. So at this point I knew it was time for a new system as ours is not very efficient anyway. Called Mighty Ducts to design my new system based on all the great reviews of Andreas. He came out same day in about two hours from my call. He listened to my ideas and discussed pros and cons of what we were considering for our house. He took the time to educate me enough about HVAC so I felt I could better consider the options for a new system design. After our design discussion he offered to take a look at the current AC to see if it was truly dead. 10 minutes later he had our old system up and working again! He was able to find that the other companies tech had incorrectly wired the changes they made that morning. Needless to say we were very happy as a new system would take several hot weeks of summer waiting for an install. We will be having Andreas install our new system, will review that after install.
Description of Work: Designed and quoted new system, and fixed my old AC while he was here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Haven Air Conditioning
Dear customer, We appreciate your time and feedback. It is a blessing we were able to extend the life of the unit. We are looking forward to work with you in the future! Sincerely, The Mighty Ducts Team

Tracey L.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Very well done. Did not use this provider but highly recommend speaking with Andreas on any heating and cooling project.
Description of Work: Andreas came out to provide an estimate on a complete HVAC system for my home. He was extremely helpful and insightful and genuinely cared about designing a successful system for me and my family. He spent alot of time describing the different options and ultimately decided that we would be better served going with a different provider given the difficulty of the ducting our house design. Later that afternoon Andreas followed up with an email to me recommended supplier for the speciality ducting system he thought would work better for me than a traditional design. I would highly recommend Mighty Ducks for any heating and cooling problem or challenge you might have. Their service and expertise is tremendous and their dedication to customer service is outstanding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Haven Air Conditioning
Dear customer, Thank you for your time and feedback, which we depend on greatly! Perhaps we will meet again for future projects. Sincerely, The Mighty Ducts

Joseph F.
07/2014
5.0
air duct cleaning
  + -1 more
Even though we did not use this company for our HVAC install due to scheduling issues (on my part), I like to say that Andreas was very nice and professional. Andreas ( owner ) took the time to diagnose for free something that no other HVAC company saw in that we had a high static pressure with our air handler due to poor air intake. He was super nice and spent a long time answering all of my questions. He even offer to follow up later if I needed any help after going with a different company. A+ goes to this company and I highly recommended them.
Description of Work: Andreas came over to give us an estimate to replace our 5-Ton HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from Haven Air Conditioning
Dear customer, Thank you for reviewing our company. We greatly appreciate your time! Sincerely, The Mighty Ducts Team

Anita F.
07/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
They were very reasonable, explained everything to me, and answered all my questions.
Description of Work: Tuned up my air conditioner and replaced the capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Haven Air Conditioning
Dear customer, Thank you for your review! We appreciate your time. Sincerely, The Mighty Ducts Team

Lex A.
06/2014
4.0
air duct cleaning
  + -1 more
It took them two weeks to schedule an appointment. There were two guys that came and did the work. It took them about 3 hours to complete. I was satisfied with the results. I did have to pay extra for an extra vent.
Description of Work: I purchased a big deal for $249 Air Duct Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Response from Haven Air Conditioning
Dear customer, Thank you for reviewing our company. We appreciate your time. Sincerely, The Mighty Ducts Team

Arash S.
05/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Andreas came out on time and did a thorough walkthrough. He ended up advising against what I thought we needed to improve performance on our system and recommended redoing the ducts. He explained that they were substantially too small for our furnace/AC. We weren't able to get back with him for a few months, but he honored the original estimate, no questions, and worked with our schedule to get his crew out within just a few days. The crew was excellent. They were supposed to be here between 8-9 AM, and expected to be here most of the day. They arrived right at 8, were friendly, focused and professional. The two-man crew spent a fair amount of time reviewing the layout and formulating a plan. Then, once I signed off, one went to get the supplies while the other did the demo. All day, they were focused and diligent, but not rushed. They wrapped up around 3, went over everything they did, what I should do to fine tune going forward and answered all my questions. They also did a great job cleaning up (including some stuff in the attic that was there when they arrived). Their policy is apparently to leave without anyone knowing they'd been there, and they succeeded. I wasn't thrilled about spending the money on this project (it's not exactly glamorous), but I'm glad I did it and would use Andreas and Mighty Ducts again without hesitation.
Description of Work: Replace / upsize all flex ducting and add a vent

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,950

Response from Haven Air Conditioning
Dear member, Thank you for reviewing our company and for giving details about how the crew operates during a duct installation/replacement. We are looking forward to see you next year for your annual maintenance. Sincerely, The Mighty Ducts Team

Jennifer M.
04/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
This was probably the best experience I've ever had with any contractor, EVER! His knowledge, professionalism, and consideration went above and beyond. He came to assess all the problems I was having with my a/c, he was quick to see what needed to be done, and understood my financial predicament, so there was no up-selling at all. He explained very thorough so that even I could understand what the issues were, and with patience, which was much appreciated. I will be using Mighty Ducts, specifically Andreas, for any and all my a/c heating issues in the future!
Description of Work: I had an a/c vent that had been closed off to build bookshelves over it (I know, dumb!). Andreas re-opened it, which involved moving the ducts behind the wall, cutting drywall, installing new register.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Haven Air Conditioning
Dear member, We appreciate your detailed review. Thank you so much for your support! Sincerely, The Mighty Ducts Team

Tina W.
04/2014
4.0
air duct cleaning, dryer vent cleaning
  + 0 more
Prompt, polite, efficient service. No qualms on the work done, although for how little time it took to complete the effort, I expected the price to be at the lower end of the estimate, not the middle which it turned out to be.
Description of Work: Install a new dryer vent with tubing about 1 or 2 ft long to vent outside of the nearest wall to the outside.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Haven Air Conditioning
Dear member, Thank you for your review. We do our best to provide the best quality/value to our customers. Sincerely, The Mighty Ducts Team

Carol N.
03/2014
5.0
air duct cleaning, chimney sweep, dryer vent cleaning
  + 1 more
EXCELLENT! GREAT value for dollars spent. He was courteous and knowledgeable.
Description of Work: Clean my dryer duct and chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Haven Air Conditioning
Dear member, Thank you for your kind review! We will see you again for your yearly maintenance, although we do not clean chimneys. We clean/repair/replace dryer vents, install/replace/repair AC and furnaces and we repair/replace/install ducts systems and filtration systems. We can take care of all your HVAC needs. Sincerely, The Mighty Ducts Team

Marce N.
02/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Matthew and his assistant were on time. They explained with details what they would do. They were very professional and polite. After they finished they cleaned everything. Another company sent me an estimate of over 5k to make my furnace work and they did it for $374.00
Description of Work: Furnace/ducts cleaning maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$374

Joyce A.
02/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
This was a 5 day, labor intensive job. We are very thrilled with the new system, the A/C was wonderful this summer, so quiet, just perfect as was the heater the few times we used it this winter. The following is my overall experience of the installation. The crew consisted of the owner and most days 2 other guys. They were here promptly at 8:00 am and left at 5:00 pm and just stopped to eat lunch. I liked the fact that the owner actually was there most of the time working with his crew. What could have been an unpleasant experience for me, being alone, having men I did not know working in my house for 5 days, cutting holes in the walls, turning my whole routine upside down actually turned out to be a very different experience. The guys were great, polite, personable, and very professional. I never felt uncomfortable with their presence in my home. Very professional operation all around. I felt very confident that they knew what they were doing and never doubted the outcome of the job which I have to say was great. I feel we made a great choice when we chose their company to do the work. I would definitely recommend their company to others and we did just that when my son had them install a new A/C Heating system with all new ducts and registers in his condo in June of 2013 costing around $7,000.00. He loves his new system and felt that they did a very professional job all around. Very pleased with the crew and the care they took in their installation of the equipment and protecting his condo. So thank you Mighty Ducts for the great job you did for us.
Description of Work: We had a two-zone Bryant Evolution A/C Heating system installed including all new duct work, new registers, some registers added and moved. They had to move the heater unit from the pantry downstairs to the attic. They took great care in protecting my house from damage and keeping it as clean as possible. We also had them install an attic fan at a later date.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Suzanne B.
01/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Everything went great! I got quotes from actually four other companies, and Mighty Ducts was not only the cheapest, but I liked them the best. And what a great name, right? The owner has a really nice way about him. Maybe his German accent has something to do with it, but nevertheless he did the job when he said he would, it got finalled by the city, and no more HVAC issues. What could be better? Mighty Ducts is easily the best company that I have dealt with from Angie's List!
Description of Work: They installed new ducts throughout the attic and new intake vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,529

Richard D.
01/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Most amazing company we have worked with- extremely professional, meticulous, and courteous! Also, received immediate response for every question/concern. I never had to stay on top of their work- it was a true delight working with them!
Description of Work: Removed old heating ductwork and vents- installed new air conditioner, new furnace, new ducts and registers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Chris H.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were punctual and conducted the work in a very professional manner. We were quite pleased with their work.
Description of Work: Replaced registers, installed dampers, installed and relocated condensation pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

James D.
01/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
They were excellent, I couldn't’t have asked for more. They did not have immediate availability so we said we would take anything that opened up. They had something open up and were out within a few days of the initial call. Two technicians came out for the service and finished in a few hours.
Description of Work: They cleaned out all of the ducts and did a minor repair on the air conditioner because it was rattling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susumu Y.
01/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
A week later they came to clean my eleven vents and my dryer vent. They came out very promptly and were again professional. They did a great job both times. They wore booties in the house and did not make any mess.
Description of Work: They came out to fix my heater that was not working. The gentleman that came out was very professional and explained what was wrong and what needed to be done. He walked me through all the steps. He charged me just for the visit but not the repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$548

Bilal H.
01/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
The service turned out fantastic. I could not have been happier with the service. I had four bidders on the job, their's was not the cheapest but after sitting with them and going over the plans I felt they were the best choice. They showed up on time and finished the job on time. They were very thorough and clean. I keep recommending them to everyone I know!
Description of Work: They changed the ducts in the attic and brought in a contractor to remove asbestos before they started the job. They relocated my heater from where it was in the hallway and built platform in the attic to install the new heater on. They installed all digital thermostat panels that I can control through my smart phone. They also installed ducts in my garage so it is heated and air conditioned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Eron E.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I have used Mighty Ducts on three occasions to repair my furnace and air conditioner. The service, workmanship, and price have always been excellent. This company is FAIR and DOES NOT OVERCHARGE. Andreas is very knowledgeable and troubleshoots within minutes.
Description of Work: A/C & Heater Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Magi Y.
12/2013
1.0
air duct cleaning
  + -1 more
***DO NOT USE THIS GUY. ITS NOT WORTH SAVING A FEW BUCKS. YOU GET WHAT YOU PAY FOR *** He was a pleasant gentleman at first to work with. We live in a BRAND new house, so we had him install two Nest units. About 6 months later, the upstairs unit wasn't working so we went on the Nest website to find a repair technician. Since he had 17 reviews on there, we thought he would be legitimate. He came to our house and told us that our pressure switch was broken and needed replacement. It was a $10 part. He charged us $170 for labor and came back a week later to fix it. We thought everything had been solved. Then a few days later, the upstairs unit (which he had worked on) was not responding to the Nest. We called him back and asked him to come over. He said he was busy Christmas shopping and couldn't make it. He tried to refer us to another company called Alicia repair to fix his work (since it was a weekend). We waited until Monday and called another company and the rep went into our attic had commented on Andreas work (Andreas is a one man show over there it seems). He has an answering service, and does all the labor himself. He said Andreas should have removed all of the pieces from the furnace, like the extra hosing, the manuals, etc. The only thing you want in the furnace are wires. He then diagnosed that the reason the Nest wasn't connecting was that there was a induced draft motor assembly problem. Most likely, the prior tech had inadvertently broke a screw and water was leaking out. The clicking noise we heard the entire weekend was from the water that was dripping into the pan. He quoted us a $1200 repair bill and a $75 diagnosis fee. He actually did say that Andreas price of $180 to fix the pressure switch was cheap...he would have charged over $400...but then again, he wouldn't have broken the other part. So, we called Andreas and told him what happened. He immediately became defensive and started swearing at my wife and asked to speak to the other tech from the second company. My wife handed the tech the phone and Andreas yelled at him and was very unprofessional. He sweared at him and basically threatened him, trying to find out what company he was from. The tech handed my wife back the phone and my wife (who is an attorney) told Andreas he better fix his mess or we are going to sue him. Well, it looks like we will have to waste our time suing him. He cussed out my wife and told her that she should just use our home warranty to fix the problem. He won't take responsibility for the actions that he caused. Lesson learned. Do you due diligence. Go with larger companies, not guys that hire an answering service and probably carry no insurance. I will NEVER go back to Might Ducts. This scamming outfit is unethical and has wasted a considerable amount of my time and my family's time. Not to mention, we have a one year old who has been suffering from a cold house atmosphere. This guy is a scumbag.
Description of Work: He installed our Nest home units and he also installed our sensor switch in our attic, attached to our furnace. Unfortunately, when he did that..he BROKE a piece that connects to our inducer drat motor assembly. This was verified by another Nest technician that we had to pay to come out and diagnose.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$180

Response from Haven Air Conditioning
Dear member, There are a lot of accusations made here so forgive the lengthy response. Let me start by saying that we, at Mighty Ducts Heating & Cooling Inc., are truly sorry for the troubles you are having. We are not your adversary! Please read our response and re-evaluate your position, as you are clearly confusing who the responsible party is. I will write a response regarding the facts and timeline, followed by a short personal note. System description (existing): 2x Carrier Condensing furnaces in attic Condition: New Warranty status: Covered through Carrier Original installer: Unknown From Mighty Ducts customer log: 5/15/13 You hired Mighty Ducts through the NEST Portal to install 2 thermostats that you supplied. All work was completed! 10/21/13 You scheduled a follow up call regarding a problem with one of the systems. Customer did not show up for appointment. Left message. (Mighty Ducts waived service call fee/ company policy typically is that a service call fee applies if the home owner confirmed the appointment and does not cancel prior to appointment time ) 12/6/13 Customer rescheduled 10/21 service call Service call results: - Nest operating properly (not a NEST problem, but we waived the system diagnostic fee as a courtesy) Advised that furnace had a broken pressure switch, and since the furnace was under warranty (bran new), he should contact the installing contractor to obtain the repair at no cost. He asked if I could handle the repair. Obviously, as Bryant/Carrier dealers we can, and we offered to file the warranty claim and order/install the part for him. Customer was given an up-front $200 estimate for the repair (since we are not the installing contractor of the equipment we have to charge for labor, the parts were covered through Carrier). 12/10/13 Customer did not show up again for the repair appointment (waived service call fee/ company policy typically is that a service call fee applies if the home owner confirmed the appointment and does not cancel prior to appointment time) Side note: Gate guard at property apologized to our tech regarding the customer not calling technicians in at the front gate. We left a voice message with the customer / no answer (again) 12/12/13 We were able to finally install the part. System starting up & operational after the replacement of the part. 12/20/13 Received call from customer stating that system went out again. Let me remind you, we did not have anything to do with the installation of this equipment; all we are responsible for is the installation of the NEST thermostat, which is working beautifully. As a courtesy to the customer’s family, we scheduled a follow up call for the very next morning, Saturday the 21st between 9-11am (during our off hours). 12/21/13 Arrived at front gate of community at 9:30am / nobody called us into the gate again / after pleading with the gate guard he tried for 10 more minutes to call the customer with no luck / The technician left again, called the customer to see if he would answer : no luck / message was left that due to the inability to make 3 appointments, we would not be able to further assist him, and that he should contact the installing contractor of his equipment, as the repairs (if any were needed) would be covered under warranty. (we waived the service call fee again) Around 2PM we received a message through our service (we are closed on the weekend, our calls always go to an answering service during off hours) The message read: "have been waiting since this morning" Our technician returned your husband's call. The technician was told that he should have "tailgated" another resident into the gated community, as the front gate does not have his correct phone number to contact him. Obviously we cannot just break the law! The technician advised the customer that we would not be able to come back due to the frequency of the missed appointments (un-paid), and that he should contact a company that offers emergency service on the weekend. 12/23/13: The customer called the office with an emergency phone call. We were told that another company inspected the unit and found that an internal furnace part (draft inducer) was broken. We were told Mighty Ducts was responsible for this since we were the last company to go in the attic. We were accused of breaking the unit intentionally. In addition, since you are a lawyer, you would “sue us for the damages to your furnace” if we did not pay the repair quote the other contractor had provided. I immediately returned the call, requesting to speak to the technician who diagnosed the problem. The technician refused however to identify himself or the company he worked for to me, he also did not provide his California contractor's license number, which makes it impossible for me to give any weight to his diagnosis. I do not know why he would assume that just because we installed a Thermostat (I'm certified by NEST to install these thermostats), and a pressure switch (I'm a licensed dealer for the equipment in question), that I would, in any way, be responsible for original installation issues with the equipment. Again, I'm not the contractor who installed your furnace, nor am I responsible for the fact that your furnace was never started up before you purchased your brand new home. A conversation with your home inspector would be in order! Moreover, for reasons unknown, you chose to trust a technician ready to charge you over a $1000 for repairs that are covered by your equipment warranty over Mighty Ducts who repeatedly advised you to contact the original equipment installer. Some factual inaccuracies that have to be corrected: 1. Mighty Ducts Heating & Cooling Inc. is a top rated HVAC service provider. Please consider our overwhelming A reviews on Angie's List as well as on all other review boards. 2. Mighty Ducts is a fully licensed, insured, and bonded service provider in Southern California. You can verify that at the CSLB Contractors State License Board 3. Mighty Ducts is a small company with 5 employees. Yes, not a large company, but a far cry from a one person show, an answering service and no insurance. We stand 100% behind our work, which you can clearly see by reviewing our profile and customer responses. Mighty Ducts has been receiving the SUPER SERVICE AWARD every year since joining Angie's List. On a personal note: Even though I have plenty of reasons to be upset about your accusations and threats, I wish you and your family a happy holiday and hope that you will get your furnace troubles resolved. I'm truly sorry you interpreted the events in the way you did. We were honestly looking out for you in this situation, but you chose to give more weight to the person that is not willing to identify themselves to their peers. This should make you think! Best of luck!!! My x-mass wish: A review board for reputable contractors to warn other reputable contractors from OUR bad experiences ;) My name is Andreas Laux, I'm the President of Mighty Ducts and fully stand behind the above statement! The Mighty Ducts Team

Binh P.
12/2013
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
This is the second time I have used Mighty Ducts and I found that they were very professional. Good quality of work, very punctual and responsive. Andreas and his team were very friendly professional and pleasant to do business with. We had a little miscommunication toward the end of the job as what should be included in the original estimate, but was able to resolve it quickly with no problem.
Description of Work: Modified the housing of an old electromagnetic filter to receive a new Lenox Merv 16 air filter and replaced old fiber-glass air duct wrapping to a new type of material that provided better look and more importantly to prevent air leak from ducts from the furnace to to other areas of the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

Contact information

1450 N Lakeview Ave, Anaheim, CA 92807

https://gethavenair.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
748387
Trade License Locale
CA
Trade License Authority
California Contractors State License Board
Trade License Expiration
01/31/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Haven Air Conditioning is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

Haven Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Haven Air Conditioning offers free project estimates.
No, Haven Air Conditioning does not offer eco-friendly accreditations.
No, Haven Air Conditioning does not offer a senior discount.
No, Haven Air Conditioning does not offer emergency services.
Yes, Haven Air Conditioning offers warranties.
Haven Air Conditioning offers the following services: Cooling, Heating, Indoor Air Quality- IAQ, HVAC Zoning

Contact information

1450 N Lakeview Ave, Anaheim, CA 92807

https://gethavenair.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM