Response from Haven Air Conditioning
Member, my name is Andreas. I was the lead tech inspecting the asbestos ducts in the residence and the owner of this company for the past 16 years. First of all, I would like to assure you that we do not go to jobsites without intending to complete the work. In fact it costs our business about $150 if we cannot (for any) reason complete the work, since we are one of the few, if not the only company, that will not, at a minimum, charge a service call fee. Furthermore I have never meet you, so I am a bit surprised at your unfavorable comments here, especially since you never spoke to me. You also stated to Marie that the home had ducts that were wrapped in asbestos , not that the ducts were actually solid core asbestos ducts. It is our company policy to inspect all duct systems prior to cleaning; it makes only sense that we ensure their integrity prior to commencing the work. I did meet a very nice young lady however with 2 little children, to whom I explained the 'condition found' , and why it was not safe to clean these ducts. The ducts in question were asbestos solid core ducts, meaning that they are basically made of cardboard with an actual asbestos content of about 15%. These ducts can be cleaned as long as we can inspect them and confirm that there is no compression damage. You daughter in law's home (for which you actually scheduled this work) has severely damaged asbestos ducts. The system cannot be cleaned from a liability standpoint, and should not be put into service from an asbestos contamination and possible exposure concern. After waiting for your daughter in law for 15 min. (she had to drop the kids off), I explained the situation for about 30 min. to her, I told her how to proceed from here out, and that I was going to submit an estimate for the abatement & replacement of the 50 year old (not 20 as stated by you) duct system. After that we went on our way, without charging her a dime! Now I would like to challenge you to call our office and tell us how we could have been any more professional then we have been, and how you justify writing such a dreadful review about our company. To sum it up, you "granted" us a D for work that we did not perform based on our professionalism and concern for your family's safety at no charge! We usually do not get thanked in this way!