Drain Masters Plumbing/Drain Masters Sewer Service

What can I say but that I'll never consider another home service plumber than Drain Masters. Brian Michaud is courteous, professional, thorough, and competent. When he (or his staff) finish and drive away I always breathe easy, 'cause I KNOW the problem is solved, completely. Drain Masters is not the cheapest plumber in town, nor the most expensive, but (IMHO) their fees are completely justified, and I always have gotten my money's worth.

If your plumbing is backed up, just stop reading now and call these guys. Trust me. Our sewer line became blocked and a whole wash cycle worth of water backed up into our laundry room in the garage. The kitchen sink and the closest bath tub also backed up with black goo. We have a home warranty policy, and had used it when the same thing happened exactly a year ago. The problem is they don't consider it an emergency, and take two business days to dispatch service. This happened late Friday afternoon. Paying whatever it cost was preferable to waiting 4 days!. I was out of town, and in charge of finding someone for my husband to call. I used Angie's List to find a business that had weekend hours. Drain Masters turned up on the list, well-rated for their gas line work, and the quality of the reviews was enough. My husband called, got voice mail, and got a call back within 15 minutes. Brian was here 30 minutes later (lucky timing, he'd been headed for a favorite chicken take-out not far from us). Brian arrived and asked a few good questions and got to work. He snaked from a cleanout line in the garage to the sewer main, then pulled out the clothes washer to snake that line. He gave my husband advice about things that he finds clog drains (despite what the garbage disposal manufacturers claim! Coffee grounds was #1 on his list (not guilty) but egg shells were up there (guilty as charged). He also recommended an enzymatic cleaner to keep things clean. Refreshingly, he doesn't sell it.. This was top-notch, old-fashioned service. Angie's List really comes through when it saves us from playing roulette with the phone book. Brian joked that he wasn't "your smell-good plumber", but we've no complaints about his sink-side manner. Will call him again without hesitation.

I love these guys. This was the third time I used them. I ran into a tiny plumbing snag in the midst of my kitchen remodel which could have delayed my cabinet install or resulted in a huge hunk notched out of the bottom of the cabinet shelf. I called late (6pm) on Tuesday they worked me in before noon the next day. They beat another estimate for price and showed up sooner. They are my go to plumbers and would highly recommend them.

They were recommended by another company. I have used them for a couple of projects and basically, I liked them. So, I did not get any quotes. It was very good. Their price was fair.

I'm glad I hired DrainMasters. The job was tougher than I realized it would be and I really feel like I got my money's worth. The plumber explained what he was doing as he worked, which really is useful. He also loosened a shower head that I couldn't loosen, installed a new drain switch cover, and fixed the stopper in the sink which I did a bad job of installing several months ago (no added charge for any of these). I see a huge advantage in getting Drainmasters - lower prices (I think) and some added value with the odd jobs that he did for me. Taking care of these made hiring him really worthwhile. They would have taken me hours to get done because I am slow and I would have procrastinated in getting to them. I have found my go-to plumber!

This was a father and son doing the job. When things did not go right, I would call them and they came out right away. They are very clean and prompt, polite, responsive and they stuck to the price they quoted me. They were in the middle of the 3 estimates we received. They were always very nice and helpful. The faucets that I purchased leak, so I had to call them out 2 times. Both times they came out and fixed the problem for me. Of all the plumbers who came out to look at the job, I felt he was the most honest with me. They are going to be my plumber from now on.

BRIAN IS A FAIR, HONEST, CUSTOMER SERVICE ORIENTED BUSINESS MAN.