Alps Air Conditioning & Heating Inc

Everyone that I dealt with at Alps was very friendly, informative and helpful. They were on time very efficient and worked with me when changes were needed.

Salesman Mark was prompt & had great suggestions. Technicians were prompt & very careful about protecting our home. We were very happy with everyone's professionalism & responsiveness.

Joey Gibellind, the sales rep and project manager was very cooperative from start to finish. His workers were professionals, on-time and performed quality work.

Gus, Tito, and Carlos showed up on time at 9AM. They all introduced themselves and explained what would be done. They were courteous and clean. Left no mess. New A/C system is amazing! Great work and service.

From the first contact with ALPS when getting the estimate for the job, it seemed like the company & the project manager (Joey) was very knowledgeable about home heating & A/C. Unfortunately as time went on during the installation, I began to question his knowledge & lack of judgement. During the installation, there were about 10 different installers that came to the house at various times to do the work. Joey didn't ( or would not) take the time to come to the job to check on their work except for once. That was part of the problem, since some of the work was done incorrectly or improperly, or not according to his instructions. Examples as follows. 1) The air intake line for the furnace was not installed properly. When I verbally questioned (eye to eye) Joey, he said that because the furnace was in the garage, the installation was ok. IT SHOULD BE NOTED THAT THE CONTRACT STATES THAT " Verbal understanding and agreements shall not be binding" The city inspector FAILED to pass the required inspection. When I notified Joey in writing of the failed inspection, he said (in writing) that he "would call the inspector to explain combustion air venting on the furnace & NO correction needed." After several days passed and I heard nothing, I contacted Joey & he said that he "has not been able to reach the inspector, so lets just save the hassle " and correct the improper installation. When I e-mailed him to explain what the inspector said, he said "Not to worry, I do this every day." Note: THE LENNOX FURNACE INSTALLATION MANUAL ON PAGE 4 STATES THAT THE FURNACE MUST BE INSTALLED ONLY AS A DIRECT VENT GAS FURNACE just as the city inspector required. Several days later, Alps sent out 2 installers to fix the problem. After they left, I contacted the city inspector & explained what they had done, & the inspector said the work wasn't adequate & Alps MUST follow the installation manual. After contacting Joey again, he sent out 2 different installers several days later, who installed the air intake & vet piping per the manual. The city inspector passed the inspection a week later. Another problem that I had with Alps was that wanted all of the total invoice paid even though the work did not pass inspection. The Alps contract is that it states that "PAYMENT OF BALANCE DUE NOT TO BE AFFECTED BY CITY INSPECTION." Needless to say, I did NOT pay the last 10% of the invoice until the installation passed city inspection. Example #2: My existing A/C was a five ton unit. During the initial proposal meeting with Joey, He explained in technical jargon why a replacement 5 ton A/C was needed, & that was how the contract was written. When the unit was delivered, it was a 4 ton unit & a 5 ton unit was not immediately available. Again in technical jargon, Joey explained to me why a 4 ton unit was all that was needed. The contract was amended & a 4 ton unit was installed. Now I was questioning everything Alps & Joey was telling me. Example #3: To get the proper air volume intake for the furnace fan, Alps had to add another air intake vent. On the first day, Joey explained to the 2 Alps installers (and me) what had to be done & the approximate dimensions of the opening. The installers did a poor job, & the opening was more than 50% smaller than required. I contacted Joey, & he sent 2 different guys the next day to correct the error. Also, when the first 2 installers cut a hole in our hallway wall for the air intake vent, they cut the hole before they knew what size grill was needed. The grill was too small for the hole, & left a hole in the wall more than 1 square foot. When I asked the workers to fix the wall, they said that they did not do that kind of work. Note: THE CONTRACT STATES THAT THE "THE CONTRACTOR IS NOT RESPONSIBLE FOR FINISH PATCH." When I told Joey that it was his guys that screwed-up the wall, he had the guys fix the problem. I could give other minor examples of installation problems, but I believe the previous examples easily portray my experience with Alps.

All the Alps staffs are very friendly and nice. Very happy w/ everybody.

Installers were on time, polite & professional. They answered all of my questions & cleaned swept & vacuumed at the end of the day. I had a great experience. From start to finish, I highly recommend alps for air conditioning needs.

Quick response to initial call complete quote process installers personable & professional work high quality.

Enrique, Lazorid and Alfred were very professional, curteous and efficient. They completed the fine install in 2 days as promised. Very happy with their work and with the explanations.

Fantastic from start to finish, punctual, friendly and competent in answering questions.

They are the best company ever. All of their employees are really nice people. I feel comfortable having them in my house and they do a great job. Every time, if we had a question, they were terrific to answer it. They are thorough, clean, and nice people that I don't mind having in the house. They come out once a year, this was the second time they came out. They did an energy survey. I think they are priced about the same as everybody else in the business.

George, Sal & Alfred all started work on time and worked hard to exceed my expectations. I was very pleased with their professionalism and commitment to quality work.

They were very professional and made this a positive experience.

All employees in this company are very professional and courteous. They have all good/excellent knowledge of codes and safety procedures. They did everything 100% and above. I would highly recommend this company and the sales person (Allen) did a wonderful job of explaining everything, from rebates to product to installation. Great company!!!

From the first introduction to the installation these guys were first class. Thorough, performed beyond expectations and followed up as provided.

Contractor (Allen Puig), office personnel (Vanessa & Rita), and installers (Gus & Carlos), were always quick to answer questions; on schedule; worked hard, efficiently - and well together.

Installers were on time & worked very diligently. They had a problem with the pump on one unit. It took 3 more visits to resolve - but they were very good at letting us know what was happening. Very good company.

They were prompt and did a great job. George and Alfred did an excellent job.

Enrique and Lazaro were on time, very professional and left the involved areas very clean. Overall, they did a superb job.

Product, cost, and process were clearly explained. Work went according to schedule, and on time. Workers were polite and professional. Very pleased with outcome.

The whole job - from first meeting to final installation & checkout went amazingly well. Their front man/project leader/salesman, Joey, was extremely knowledgeable about the systems including the latest requirements on efficiency for both permits and for the state energy rebates . We had a good discussion on what my wife & I wanted and he worked to find a system combo that met what we wanted. We had quotes from 3 other vendors and while Alps wasn't the cheapest, they had a fair price and, most importantly, I felt more comfortable that they would do the job properly - and have the know-how to deal with any issues that might come up. Also, where some other vendors recommended short cuts, Joey was professional all the way. As we were deciding who to go with, we mentioned our concerns on price affordability to him. He found a better solution for us by going with a more-efficient system with a large rebate that ended up with a final bill that was slightly cheaper than his original quote - and it was for a superior multi-stage system. Ya gotta love someone who works that hard for you. I was amazed at the work required to determine all the requirements of a super-efficient system. Joey came out and did all sorts of measurements & calculations required for the state rebate program. When I think about the other 3 companies we interviewed, I don't think they had the training that Joey/Alps staff had to do the job. (Actually two of them couldn't offer rebates because they weren't certified by the energy companies who sponsor the rebate.) The installation crew was very professional, considerate, and friendly. They had a lot of work to do and they were as neat and tidy as anyone can be. There was no mess or damage when they were done for the day. The new duct work and registers look great. Alps hires some very good people. When the work was done, the initial HERS test was done and it passed for the permit. (The county inspector came out and approved it without any issue - just as you would hope/expect.) There were some minor issues due to the super-high efficiency requirements for the rebate program. Alps came out and fixed them without any issue. When the state rebate program inspector came out for a verification, we passed as expected. Alps was very professional and efficient. They knew how to do the job and they knew how to solve anything else that came up. Our final system works great & cools the house perfectly. (Their duct sizing of what we needed in different rooms was right on! We previously had cooling issues in our kitchen. Alps put in a bigger duct and the temperature is now perfect.) Would I recommend them? I already have.

Worked with Allen. Very helpful. Explained all options and available rebates. Great customer service.

Crew was on time, price was in-line or less than their competition. They understood energy rebates better than most. Too soon to comment further, time will tell!

Their service is excellent. Pleased to deal with. Quality of the H&A is great.

On time, 3 in the crew, worked steady all day.