AFFORDABLE QUALITY GARAGE DOORS

unknown

My garage door was sticking and would not close, it would go down just past the top of the opening and then go back up. I had to pull the release and close it manually. After spraying some lubricant on the rollers and rails and trying to open and close it again several times, it worked OK. But this has happened two different times now, and I didn't want it to happen to my wife, because I know she wouldn't be able to close the door. I saw Affordable Quality Garage Doors on Angie's List and called them since they are close. I called Monday morning and scheduled the service for Tuesday morning between 7 and 9. I was quoted $125 for basic service, not including any extra parts or repairs. John Pascarella came Tuesday morning at 7:30, checked the door and equipment. He recommended replacing a broken hinge and replacing the bracket on the door with a larger, stronger one, and said that otherwise the door and opener appeared to be in good condition and just needed to be serviced. I agreed to his recommendations and he did the repairs and the service, which included lubrication, resetting the eye beam sensors, and setting the motor at a lower operating level which is much less noisy. John was very professional, thorough, and knowledgable and I appreciated his explanation of the situation. The total bill was $165 which I thought was a fair price for his service.

We ended up going with another company because Quality Garage Doors didn't have the glass in the windows I wanted to match our front doors. The quoted price was good and the owner seemed like a good guy. I would definitely get a quote from them if you are shopping for garage doors.

My original appointment was rescheduled by the company representative. The representative never showed up for the appointment and I had to call them the following day to have the person finally come out for an estimate. The estimate I received was based on the specific model number I was interested in. I later called and was told that the incorrect price was given, even though the model number was correct, and that the estimate would not be honored.