Millennium Home Theater

My first contact with Millennium Home Theater was by phone. At the time I was asked if I could e-mail information about my project. I sent an email on July 5, 2013, outlining my situation. After no response for two weeks I wondered if I had misdirected my email. I placed a follow-up phone call to Millennium on Monday July 15, 2013. The first ring, I received an automated response to leave a message, but the person called was not identified, raising the question that I may not have dialed the correct phone number, so I dialed again. The same automated message received, so I thought I'd leave a message in the event I had in-fact had the right number. However, I neglected to leave my call back number, so I dialed again and Mr. Castillo answered. I identified myself and the purpose of my follow-up call. He seemed to be a bit agitated that I had called so many times and that he usually calls back in his own good time. I went on to explain that after two weeks without a call back, it was appropriate for me make a follow-up call. As I continued to explain the reason for the three calls in close proximity, and that he was a referral from Angie's List, I could no longer hear a response from him as thought the call was disconnected. I let it rest in the event it was an inadvertent disconnect. No callback was received from Mr. Castillo since. This is my first experience contacting a referral from Angie's List and I'm disappointed. Out of basic human courtesy, if not a phone call he could have replied to my e-mail with a short, I can't help you or something else. From our first phone call, he acknowledged servicing Orange County customers (therefore not a problem driving to my home). I considered his phone and business etiquette rude and a poor example of the prospects Angie's List vets.

It sounds terrific and looks great! I will definitely reccommend him to all of my friends.