Aames Windows and Doors Inc.

We were very pleased with the results of the installation. The quality of work was excellent (inspector even mentioned so). The project took about 5 work days as had been expected. There were two individuals who did the work and were very knowledgable about the project and what needed to be done. They had some problems with the building structure but knew what to do to resolve the issues. The windows look great. Our HOA required the windows be installed as new construction. This required new trim boards around the window. My contract with Aames did not include painting. I had to add the painting to the contract. It cost $3000 for 10 hours work. This seemed exorbitant to me but the HOA requirement left me no alternative. The original price just for the window installation was reasonable although it was the second low bid (took this bid because I wanted Anlin windows). This is the reasoning for my B evaluation in the price category. The owner/manager of the contract was only on site infrequently. I had communication problems with the on site installation crew that caused some concerns. The owner was not on site for the initial inspection and getting the information to him caused some misinterpretations of what was expected (painting be one of the issues). Although the final inspection went without any problems due to the excellent work of the crew, again the owner was not on site. However, he was always available by phone usually within 15 minutes after a call to him. Basically,,this is the reasoning for the B rating under responsiveness. All in all, I would not hesitate to use Aames windows again for this type service. I would be cautious of the specifics in the contract as well as having a complete understanding with the company in what we expected of them. The quality of work was so good that it offset any of the issues involved.

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