Big Blue Plumbing

He look at the job and he said it was terrible there was misunderstanding with the language he used. I would not recommended them.

I have a good relationship with my tenant and he offered to help. He is not a plumber or a repair-person. However, given the additional expense, I believed that I had not much to lose by having him try. Having completed his effort, my tenant sent me the following note: "I went to the sink and cut the offending metal out with a Sawzall. My total repair time was definitely under fifteen minutes. The final photo here is the piece if metal that big blue was trying to con you with. This was a non-issue repair." Also included was a picture of the nicely repaired drain, completely reassembled. I made Paul the owner of Big Blue aware of this situation. He dismissed my compliant. He told me that Mr Mini was a fine plumber and had just received an award for his work. It is now 18 months since my tenant restored the drain. It is working just fine. If you take any estimate by Big Blue seriously, you are at risk of being conned. If Nick Mini works on your plumbing problem, it is likely to grow in scope and cost, for which he will be accordingly recognized by his company with another award. Beware the Big Blue con! Big Blue is now offering a $100 drawing for the "best" review written about the company. No criteria for victory have been specified. I do not see much chance of winning,

Terrible. Bait and switch on pricing. They quoted me a price of $69.00 for an evaluation and never explained that there could be additional charges if they used a camera. They charged me 272.00. The staff was argumentative and rude when I questioned the charge. Carla and her big fat mouth kept saying she couldn't believe I didn't ask the plumber directly about the charges. I told her I called the office because that is who quoted the price. Then Ebony calls to "help find a solution" and she kept arguing with me then laughed because I told her I thought she was arguing with me rather than trying to fix the charge. I feel these people are dishonest.

Made the the appointment, all was fine, and then I received a call that all the plumbers have called out sick. I probably dodged a bullet here, I don't want flakes on pills working on my house.

We have a 100 yr old house where plumbing, gas and sewer line problems that all happened at the same time. Big Blue came out immediately to assess the problems and provide us with estimates. They provided different solutions, patiently walking us through the reasons. They were very aware of the budget constraints and worked through less expensive solutions until we were able to correct the problems. The also addressed areas that were auxiliary to the problems, fixing or improving these areas at no additional costs. They also cleaned up the mess other plumbers from a previous job 2 years ago left behind in the crawl space under our house. The crews were courteous, polite, informative and their attention to detail was thorough, often going above and beyond. The office support staff is to be commended as well. They are courteous, informative and always pleasant. The added bonus is the constant updates via email and messaging regarding estimated ETA for appointments, estimates or any incidental paperwork.

The work was fine I would use them again.

Paul and Joe quickly translated my uninformed requests into what I actually wanted to accomplish. Next they did a quick general checkup on my plumbing, water heater and gas system. They noted that I did not have an earthquake gas valve, and strongly recommended one. I nearly skipped the $533.00 earthquake valve, but Paul persuaded me I really wanted it, and now that the money is spent I find that I am glad. They replaced my bathtub overflow drain, plus the regular bathtub drain. The latter did not leak, but it no longer had a stopper mechanism, and it was tarnished and ugly. Now my bathtub has a stopper, looks 100% better, and under no circumstances drains into the room below. As to my shower, they explained that the "symptom" I saw had natural causes and would continue to occur even if they replaced the valve, but there was ANOTHER symptom I had not noticed. The appropriate action was to replace not the whole valve, but just the valve "cartridge." When they took it apart, though, they found that the cartridge was very old, so a replacement will have to be found somewhere. They put it back together, and will keep me posted early next week on their efforts to find a replacement. They arrived 15 minutes before their time window, on a Saturday. They arrived at 8:45 and were done by around two. They were friendly, professional and thorough. I am jazzed about my "new" bathtub and my earthquake valve!

Plumber was prompt, courteous and did the job very quickly.

it went well

CAUTION: Big Blue is a scam. They will not quote ballpark figures over the phone for plumbing jobs and they make you pay a trip charge to visit your residence/business. I was looking for a reverse osmosis drinking water system to be installed. I supplied the unit. They wanted to charge nearly $1000 to install it. The tech told me that this is their standard tiered rate for installation. Ridiculous!! They charged me $69 for the visit out here. There were other plumbers that HomeAdvisor recommended, but they were not available, only Big Blue was. They had a high rating and were available. This company seems to be making money trip charges. Buyer beware!!

The project overall was fairly easy to deal with. It completed on-time and was on-budget. They showed up for the inspection and fixed a few issues on the spot. They were responsive to questions and concerns during the process. The price wasn't the cheapest, but I am happy with the work completed and would call them again as needed.

Excellent - Would definitely use them again and highly recommend them to anyone looking for plumbing work.

Overall very well; Paul (the owner) arrived to provide an estimate and began the work that same day. He rearranged his team's schedule to complete the job the following day. Service included removal and disposal of my old tank, install of a water pressure regulator, and running of gas and electrical so that the tank could be mounted on the back of my house. This was a challenging install due to the limited space in my very small home and close proximity to neighbors, yet a job well and quickly done.

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Several of my home faucets has small leaks (kitchen, bathroom and bathtub) that I wanted to repair given the drought and all. One was a recurring leak in our bathtub faucet that would go away after a while but I just wanted to fix it once and for all. I was really happy with the "one service call to look at everything" price of $59. So I put in a service call request and they came out right away - over the weekend, impressive. However the plumber that came to our home did not actually attempt to fix any of the leaks because he said it would not last because we needed to install a water pressure regulator on our main water line which would cost us about $500. Apparently our water pressure was over 100. In addition, the two of the faucets needed to be replaced with new faucets costing an additional $250-500. So $1000 to fix a few leaks. It didn't feel right - it felt like a sales pitch. I didn't agree to the work and that was that. However later in the day, as I went to wash off my toddler feet in the bathtub, I couldn't turn on the bathtub faucet. Turns out the plumber had not put the faucet back together in working order! Secondly, and even worse, he had lost a critical piece of the faucet - something like an O ring or gasket - just a round piece of plastic, I'm not sure with my terminology. Anyways, this piece prevented water from penetrating behind the faucet plate into the wall. It was gone, no where to be found. I looked in all the trash cans and everywhere. My husband and I have opened up our bathtub faucet numerous times to fix the leak when it happened in the past and have always been careful about replacing it just so. Not rocket science if we can do it. So I called to follow up and explain what happened and the woman on the other line was very apologetic and responsive. She asked if she could send someone else out to take a look and I said that I don't need someone to come out and look unless they have the replacement part. Since the first plumber took down all our faucet info, I figured they'd know which piece needed replacement. But about 30 min later she called and said her lead plumber was in the neighborhood and could she stop by and so she did. Needless to say, she did not have the replacement part. Instead, she proceeded to tell me that my bathtub faucet needed complete replacement (the other plumber didn't even suggest that), that it was actually several different faucet parts pieced together that shouldn't have been and that's why it wasn't working now. We've lived in the house for 8 years and never had a problem with it that couldn't be repaired. She quoted something like $1400 for bathtub faucet replacement - and suggested the highest end faucet they carry. She didn't acknowledge her fellow plumber lost an integral piece of our faucet, didn't even address the issue of water penetration, and didn't provide any alternative suggestions on how we could remedy it. It was just another sales pitch. Now I have saran wrap wrapped around the gap to prevent water penetration and it's an eyesore and I have no idea where to find the replacement piece that I needed. In the meanwhile, the leak has stopped again despite their work. We had EBMUD out to check our water pressure - they said it was normal and would not be the cause of small leaks in faucets. They did not recommend a water pressure regulator. All I wanted was a few simple leaks repaired and all I got was sales pitch upon sales pitch and no actual fixing of anything. And they ruined the bathtub faucet by not being able to replace the part so that it was the same as how they first encountered it. Disappointing.

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I sent dates for the work to be completed. When I spoke with the lady who set up the appointments I felt I was being set up for a very expensive service. All I need is my garbage disposal unclogged. I wasn't comfortable after speaking with her.

We were vary satisfied with him and they did a good job and explained things well. He suggested other things that we needed and gave good explanations for them. I would recommend him highly and would certainly use them again. They got the job done in a couple of hours. We had no problems with the scheduling and they came when they said they would come.

I have not heard from the company since I purchased the deal.

Big Blue did not contact me.

The phone staff were excellent. They went above the normal expected services to get my water heater fix schedule in my limit time slot. The owner him self came out and fixed. He was very professional. Overall fantastic

Very prompt callback response time on all communications. Paul gave a thorough documentation of all the possible options for repair including $$ info so that we could make an informed assessment/decision. The actual repair itself was quick and painless for us. We were very satisfied with the work and impressed with the cleanup job too. Professional, nice, easy to deal with.

Update to previous review: I received a phone call from the owner who apologized for our previous contact. This call was very professional and responsive and the owner took responsibility. He did try to call me to cancel the previously mentioned appointment but he was using the wrong phone number. I am re-writing the review because of how well he handled himself in his follow up phone call. We had by then, of course, already gone with another plumber but I appreciated the follow up. Upgrading for good follow up. The person who answered the phone was very responsive and helpful when I called on a Thursday. We set up an appointment and I waited around on a Saturday morning. After more than an hour had past, I called the company and they had an answering service take a message. Shortly after, I received a call from the plumber who stated that he was sorry our conversation the night before had been cut off but he was not going to be able to make it out to our house that day nor was he able to take the job because a long time customer was having an emergency. Problem is, he did not call me the night before to let me know he wouldn't be coming. He never called to cancel at all until I called him. He kept insisting that we had spoken the night before but this was NOT TRUE. I think that a no show by this company would have been unprofessional enough but wouldn't have provoked me to write a bad review. Trying to convince me that he had spoken with me the night before, even insisting that he had my number in his phone as a way to cover for unprofessional behavior did provoke me to share my opinion publicly. I went and looked in my phone record just to make sure I wasn't having early onset memory loss but there is no record of any communication attempt from this company. We have a very time sensitive plumbing emergency on our hands that has caused our tenants to be displaced, all of which I communicated in the initial contact on the phone. I was assured that they would be available to respond to our issue quickly. Hah.

Not only did Big Blue obtain all the necessary permits they were early to the appointment to start the work. Not wanting to disturb our house hold that was preparing for our work day the quietly waited outside. The job was completed in one day. The floors and work areas we spotless, you almost couldn’t tell they had been there. Except for one very exciting thing our drains worked. The next day while we were at work Big Blue met with the city inspector all the paperwork was completed and signed off on. Paul came back to our home that evening reviewed the inspection and the work with us. We couldn’t be happier the professional manner Paul handled a very unpleasant experience for us was fantastic. Big Blue will be the only plumbing company we will ever use.