BETTY'S MAID SERVICE INC

The service was good but the administration was poor. I called to set up a time and they didn't come at the time. When I called about it, the administrator had booked me for the wrong time. The workers were good, but I would give them a D on professionalism because of the administration.

I made an appointment with them and they did not show up so I had to do the work myself that day. She seemed like a decent person so I was willing to give her another shot. It took her forever to return my call to make a new appointment. Her team did show up the second time and did an ok job but not great and they were only here just over 2 hours. I asked if they could sweep my porch since I only had them clean one of my bedrooms and not the other and they said that wasn't included. Also the lady on the phone said that I had to pay $80 for the cleaning but when they got here it was $85 and that I needed to get a coupon for the free acid wash that they were doing for missing the first appointment but on the phone she didn't mention anything about a coupon. She seemed like a nice person on the phone and I'm sure they do decent work sometimes but if I treated my clients that way I wouldn't have clients.... I am not using them again and would not recommend them to anyone.

Three workers arrived on time for a scheduled 2 hours for an initial 'trial cleaning' of a couple of rooms. Two worked on the master bathroom and one worked in the kitchen and joined her to help to clean the downstairs floors (living room and family room hardwood). There was a main contact person among the three that was in charge. After two hours, they had not fully completed the work that I wanted done, so I agreed to pay an extra half hour. They were able to finish after the half hour was complete. I took the person in charge around the house after they were finished to try to get an estimate for cleaning the entire house. After looking through each room, she said she would talk to the agency and get back to me. The agency called a few days later to see how things went. I told them that the contact person never got back to me about an estimate for the entire house, and she was surprised and said that perhaps she wasn't able to discuss the price with them yet but would let me know as soon as she spoke to her or looked at the report. They never got back to me after that. The work that they did was ok. The master walk in shower was not as clean as I would have expected for a first deep cleaning by two people after 2.5 hrs. The kitchen was done adequately for the time given - I think she might have felt pressure to finish everything within the time frame. They had asked me to check over everything, but I didn't notice the shower wasn't cleaned well until I used it the next morning. I was still willing to have them clean the house, but maybe they were turned off because our house is big (about 3000 sq ft), I'm not sure. I told them that they could clean parts of the house at a time or only the rooms that were regularly used. Overall they did a decent job, but not great, and I also found it very unprofessional not to get back to me for a quote on a full house cleaning.

They were okay, but I wasn't really that happy with them. Their responsiveness was good initially, but when I tried to get them back out, they never responded.

They've only come once so far, but so far the cleaning has been good. There was a little mix up and the cleaners were late the first time they came but it wasn't a big deal.

Very professional. They explained the services to me over the phone and scheduled the services promptly. They called ahead to confirm. Two very nice women arrived promptly and did a super job cleaning. The house had not had a thorough cleaning for a while and with two young children both off from school, there was lots to do. They spent 2 1/2 hours and when they were done the house was spotless. The changed the bed sheets, did some windows (with regular service they do a few at a time), cleaned the baseboards, cleaned the bathrooms and kitchen, etc. They cleaned in the corners of the floors, got the stainless steel appliances shining and polished my dining table. The price was good for such a thorough job and I did give each a nice tip.

My regular cleaning service closed after six years. I have been working with different services for the last several months, and this is one of many. They have cleaned my house on several occasions. The work is okay. here are two main issues with this service. I would like regular bi-weekly service. You have to call several days before service, and then you get a call the night before confirming, then the day of with a time. First, this system has broken down and I've waited, and no one has shown up to my house. Second, you have to be present for all these phone calls or they'll schedule someone in your place. The cleaning is so/so. They do not dry floors. The kitchen tile is left wet, and they have replaced wool rugs on wet floors -- only to be discovered by me later because of the odd smell. Lastly, the fee changes depending on the number of workers despite their written contract to the contrary.

For the most part, they are very good. They come every other week and charge $85 for that. When I have been there while they are there (I am usually at work) I see that it takes the crew of 4 to 5 about 1.5 hours for my 1000 sq ft condo. They do a good job at cleaning and most importantly I have never found anything missing. Also, when they have broken something, they usually let me know and offer to replace it.

I'VE ENGAGED THEM FOR ABOUT FIVE YEARS NOW. THE SKILL OF EACH TEAM WILL VARY, BUT THE COMPANY IS VERY GOOD. I HAD A VERY GOOD TEAM. NOW I HAVE A TEAM THAT IS NOT AS ATTENTIVE TO DETAILS. THE TEAM LEADER USUALLY HAS TWO OR THREE PEOPLE ASSISTING THEM, AND MOST OF MY COMMUNICATIONS ARE THROUGH THE TEAM LEADER.