Sun Country Restoration

Excellent.

The following is my edited complaint to the BBB which Sun Country had dismissed because I was the tenant and not a party to the contract for the work. The job was finally complete sometime over Christmas break and we were able to move in 1/5/15. The work that was done was sufficient, though not up to the quality of the house's previous condition. White paint was agreed upon and ended up a shade of beige even though 25 gallons of white paint sat in the house for over a week. The floors were previously saltillo tile laid diagonally and were replaced with beige tile that looks cheap. I assume that the insurance company paid SCR a certain amount and whatever way they could cut costs and increase their profit, they did so, exploiting the circumstances of an out of state owner and tenants with no authority or legal standing with the company. On 8/4/14 Sun Country Restoration began dehumidification on our flooded home. The damage was extensive and would require all floors to be replaced and the bottom two feet of drywall to be replaced throughout the house. We left our home that day. Chris Nossaman was present and told us the restoration would take 90 days do complete. I contacted SCR mid-September to inquire on the slow progress and was told by Mr. Nossaman that the work was on track and would be finished at the end of October. The pace of work seemed very slow. We would regularly go to the house to pick up mail and noticed that the job would sit for days or a week with no progress. I seldom saw any workers at the job, usually one worker less than 5 times. We would go to the house midafternoon; a reasonable time to expect construction work in progress. As the month of October passed I became concerned that the lack of progress on the job would delay the completion past the assured date. None of my three calls to SCR were returned. The house sat untouched the week of 10/20-10/25. It was during this week that we were informed the job would take approximately two more weeks to complete and still, there was no urgency to complete the restoration. On 10/29 at 11 AM I spoke with a receptionist, concerned that no workers were at the job, who told me she would email my concerns to 'supervisors' and that the landlord had requested SCR to refer our inquiries to him rather than give us information on the job.The landlord told me the exact opposite; that he told them to keep me updated since I lived in the house. On 10/31, the day the restoration was supposed to be complete, I spoke with Jeremy at the house who was there to take bids on the painting job. The buckets of paint for the interior had sat in the house for over a week. I feel that bids for paint and flooring should have been arranged long before the end of October. The dimensions of the home that would have been used for estimates did not change in any way. I was informed today that the new completion date was now November 28/29 because the cabinets in the house will need to be painted to match the new color. This is a full month past the original completion date and two weeks past the extended date to paint cabinets in a normal sized home.. From August to January my girlfriend, myself and our dog were displaced from our home. We are both teachers and this impacted both personally and professionally. We returned from an out of state summer trip expecting to begin a successful school year. Instead, we have endured our home destroyed and the loss of irreplaceable personal possessions. Our displacement has been unreasonably prolonged by Sun Country Restoration's neglect of our restoration. The original estimate of 90 days seemed excessive but I did not question it. Witnessing the slow progress of the work and seeing the job sit untouched for up to a week at a time throughout the renovation upset me and made it clear that the job was not made a priority. I have read other glowing reviews of SCR with customers describing them working long hours and overtime to restore their homes. This was not my experience. My concerns have been ignored and my home is uninhabitable with a complete date that keeps being extended. I have no recourse since I am not the property owner, nor the policy holder for the insurance that is paying for the restoration. After the job was complete some items were missing or damaged. SCR replaced the items in good faith.

Poorly. This company has a bad rep in town. Overcharging. Taking forever to get work done.

SCR field employees and sub contractors did a great job. All work was accomplished professionally .in a timely manner except, for delays caused by SCR managements non payment for required building materials and payments to sub-contractors. I was disappointed with SCR management. and their inability to get the job done in a timely and professional manner. I am still very dissatisfied with management. I encountered numerous delays due (5) sub contractors and suppliers not being paid in a timely manner.. I encountered numerous delays during reconstruction of my home. I believe there was 1 ½ to 2 months delay, directly related to Sun Country Restoration's financial challenges (enable to pay their obligations to supplier and Sub Contractors) . I can not recommend Sun Country Restoration to anyone . However, I would warn others what to expect.

They became part of the family. They fixed everything as it was before. They did such a good job they also redid my bathrooms.

Kitchen flooded while I was out of town, my wife contacted Sun Country on advice from insurance adjuster, they had her sign a contract for total repair, flooring, paint , drywall,, etc. ,, they removed ALL flooring throughtout the house ,,damaged drywall and cabnits in kitchen,, started repair work,, we where not happy with there quality so we had meetings with management on a couple differant times,,, issues where things like wrong color paint in differant rooms, flooring not as good of quality as what we had, windows being painted shut, drywall being repaired in rooms that where not flooded,,etc, we could not come to an agreement so we locked them out of the house and hired our own contractors to complete work that I could not ,, it ended up costing us $5500.00 for about 500 dollars worth of work, I have talked to 7 or 8 people that had work done by Sun Country, only 1 was happy with the work that they had done.. so NO, I do not recomend them..

They did a great job and did what they said they would do. They had good work ethic, caring and didn't try to scam you. Also punctual.