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Sun Country Restoration

General Remodeling, Interior Painting, Drywall,

About us

60 minute guaranteed response time, 24 hours, 7 days a week, 365 days a year. Highly trained and certified technicians. Cutting edge technology for all facets of business. Fully trained in house turn key personnel for all facets of restoration/reconstruction/remodeling. Servicing Yuma County, La Paz County, Mohave County, Arizona and Imperial County, California.

Business highlights

54 years of trusted experience
Emergency Services Offered

Services we offer

Water damage, fire damage, emergency dry out, commercial and residential projects, typical disaster reconstruction, specialized structural reconstruction in conjunction with engineers, smoke damage, Specialized cleaning, vehicle impact, vandalism, contents packing, storage, cleaning, asbestos abatement & mold remediation.

Amenities

Emergency Services
Yes

Reviews

3.57 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
14%
3
0%
2
14%
1
29%


Rating CategoryRating out of 5
quality
3.7
value
4.0
professionalism
3.8
responsiveness
3.3
punctuality
3.1
Showing 1-7 of 7 reviews

william C.
06/2016
5.0
Excellent.
Description of Work: Free estimate. Chris came within 1 hour of my call. Leaky toilet, it looked like some subfloor damage. Chris looked under the house for any damage, then took a moisture meter and found no moisture anywhere. He took 20 minutes with me, and told me to call a plumber to replace the wax ring. I had the toilet and wax ring removed already, so he could see above and below for damage. Anyway I was very satisfied, and will use them if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

justin K.
02/2015
1.0
remodeling
  + -1 more
The following is my edited complaint to the BBB which Sun Country had dismissed because I was the tenant and not a party to the contract for the work. The job was finally complete sometime over Christmas break and we were able to move in 1/5/15. The work that was done was sufficient, though not up to the quality of the house's previous condition. White paint was agreed upon and ended up a shade of beige even though 25 gallons of white paint sat in the house for over a week. The floors were previously saltillo tile laid diagonally and were replaced with beige tile that looks cheap. I assume that the insurance company paid SCR a certain amount and whatever way they could cut costs and increase their profit, they did so, exploiting the circumstances of an out of state owner and tenants with no authority or legal standing with the company. On 8/4/14 Sun Country Restoration began dehumidification on our flooded home. The damage was extensive and would require all floors to be replaced and the bottom two feet of drywall to be replaced throughout the house. We left our home that day. Chris Nossaman was present and told us the restoration would take 90 days do complete. I contacted SCR mid-September to inquire on the slow progress and was told by Mr. Nossaman that the work was on track and would be finished at the end of October. The pace of work seemed very slow. We would regularly go to the house to pick up mail and noticed that the job would sit for days or a week with no progress. I seldom saw any workers at the job, usually one worker less than 5 times. We would go to the house midafternoon; a reasonable time to expect construction work in progress. As the month of October passed I became concerned that the lack of progress on the job would delay the completion past the assured date. None of my three calls to SCR were returned. The house sat untouched the week of 10/20-10/25. It was during this week that we were informed the job would take approximately two more weeks to complete and still, there was no urgency to complete the restoration. On 10/29 at 11 AM I spoke with a receptionist, concerned that no workers were at the job, who told me she would email my concerns to 'supervisors' and that the landlord had requested SCR to refer our inquiries to him rather than give us information on the job.The landlord told me the exact opposite; that he told them to keep me updated since I lived in the house. On 10/31, the day the restoration was supposed to be complete, I spoke with Jeremy at the house who was there to take bids on the painting job. The buckets of paint for the interior had sat in the house for over a week. I feel that bids for paint and flooring should have been arranged long before the end of October. The dimensions of the home that would have been used for estimates did not change in any way. I was informed today that the new completion date was now November 28/29 because the cabinets in the house will need to be painted to match the new color. This is a full month past the original completion date and two weeks past the extended date to paint cabinets in a normal sized home.. From August to January my girlfriend, myself and our dog were displaced from our home. We are both teachers and this impacted both personally and professionally. We returned from an out of state summer trip expecting to begin a successful school year. Instead, we have endured our home destroyed and the loss of irreplaceable personal possessions. Our displacement has been unreasonably prolonged by Sun Country Restoration's neglect of our restoration. The original estimate of 90 days seemed excessive but I did not question it. Witnessing the slow progress of the work and seeing the job sit untouched for up to a week at a time throughout the renovation upset me and made it clear that the job was not made a priority. I have read other glowing reviews of SCR with customers describing them working long hours and overtime to restore their homes. This was not my experience. My concerns have been ignored and my home is uninhabitable with a complete date that keeps being extended. I have no recourse since I am not the property owner, nor the policy holder for the insurance that is paying for the restoration. After the job was complete some items were missing or damaged. SCR replaced the items in good faith.
Description of Work: Flood damage restoration on entire home, approx. 1000 sq ft.

Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0


Maureen M.
12/2013
2.0
remodeling
  + -1 more
Poorly. This company has a bad rep in town. Overcharging. Taking forever to get work done.
Description of Work: I had leak in my a/c unit. SCR was sent by my insurance company. The owner is very charming, but his estimate was high, he did not show up for appointments and did not return calls.

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$2,500

Gerald N.
09/2013
4.0
remodeling
  + -1 more
SCR field employees and sub contractors did a great job. All work was accomplished professionally .in a timely manner except, for delays caused by SCR managements non payment for required building materials and payments to sub-contractors. I was disappointed with SCR management. and their inability to get the job done in a timely and professional manner. I am still very dissatisfied with management. I encountered numerous delays due (5) sub contractors and suppliers not being paid in a timely manner.. I encountered numerous delays during reconstruction of my home. I believe there was 1 ½ to 2 months delay, directly related to Sun Country Restoration's financial challenges (enable to pay their obligations to supplier and Sub Contractors) . I can not recommend Sun Country Restoration to anyone . However, I would warn others what to expect.
Description of Work: On July 9 2009 my home was 85% destroyed by fire due to faulty power supplied by APS. I hired Sun Country Restoration (SCR) to remove all debris from the fire scene and rebuild my home. SCR provided all labor and hired all subcontractors. SCR's on site employees were very professional and accomplished their jobs when materials were available. I would Recommend SCR employees and sub contractors

Rating CategoryRating out of 5
quality
4.0
responsiveness
2.0
punctuality
2.0

$135,229.86

Randy L.
09/2012
5.0
remodeling
  + -1 more
They became part of the family. They fixed everything as it was before. They did such a good job they also redid my bathrooms.
Description of Work: They did the repairs to the house after the tornado.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phil B.
01/2012
1.0
drywall, remodeling, interior painters
  + 1 more
Kitchen flooded while I was out of town, my wife contacted Sun Country on advice from insurance adjuster, they had her sign a contract for total repair, flooring, paint , drywall,, etc. ,, they removed ALL flooring throughtout the house ,,damaged drywall and cabnits in kitchen,, started repair work,, we where not happy with there quality so we had meetings with management on a couple differant times,,, issues where things like wrong color paint in differant rooms, flooring not as good of quality as what we had, windows being painted shut, drywall being repaired in rooms that where not flooded,,etc, we could not come to an agreement so we locked them out of the house and hired our own contractors to complete work that I could not ,, it ended up costing us $5500.00 for about 500 dollars worth of work, I have talked to 7 or 8 people that had work done by Sun Country, only 1 was happy with the work that they had done.. so NO, I do not recomend them..
Description of Work: was to be flood repair, kitchen was flooded,, our house had just gotten remodeled about 7 months earlier, new flooring, paint,, etc..

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

Helen B.
04/2011
5.0
drywall, interior painters
  + 0 more
They did a great job and did what they said they would do. They had good work ethic, caring and didn't try to scam you. Also punctual.
Description of Work: I had the ceiling collapse in my bedroom because of the rain. I also had a line/crack across my ceiling of my living room. They fixed it and it looks like nothing had ever happened. They also did some painting for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

    Contact information

    3121 E 33rd Pl, Yuma, AZ 85365

    www.suncountryrestoration.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    General Remodeling,
    Interior Painting,
    Drywall,
    Remodeling - Modular & Mobile Home,
    Foundation Repair,
    Mold Testing & Remediation,
    Asbestos Removal,
    Cabinet Refacing and Refinishing,
    Kitchen and Bath Remodeling,
    Water & Smoke Damage,
    Roofing,
    Flooring Sales and Installation

    FAQ

    Sun Country Restoration is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    No, Sun Country Restoration does not offer free project estimates.
    No, Sun Country Restoration does not offer eco-friendly accreditations.
    No, Sun Country Restoration does not offer a senior discount.
    Yes, Sun Country Restoration offers emergency services.
    No, Sun Country Restoration does not offer warranties.
    Sun Country Restoration offers the following services: Water damage, fire damage, emergency dry out, commercial and residential projects, typical disaster reconstruction, specialized structural reconstruction in conjunction with engineers, smoke damage, Specialized cleaning, vehicle impact, vandalism, contents packing, storage, cleaning, asbestos abatement & mold remediation.

    Contact information

    3121 E 33rd Pl, Yuma, AZ 85365

    www.suncountryrestoration.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM