SCRUB 'N CLEAN

Description of Work: Cleaned bathrooms and kitchen.

Description of Work: Cleaned entire house in 90 minutes. Have the ladies come every 2 weeks. Excellent service. Highly recommend.

Description of Work: They cleaned my house from top to bottom.

Description of Work: Re: Cleaning Service from Scrub ‘N Clean Melissa, I am returning your magnetic business cards. I have no use for them, and I would never hand them out to my friends. The service provided was so poor, I can’t imagine you could keep any clients at all. You told me you would send two ladies out for one hour. I knew I couldn’t do my laundry in that period of time, so I wasn’t prepared when Ana (Anna?) showed up and said she’d be here for two hours, which would have been plenty of time for me to use the laundry facility here in the apartment complex. You could have called and informed me, but you didn’t. That was a true waste of my time and poor business practice. Then, I had to show Ana how to clean. She didn’t move things or dust items and had no idea how to use a vacuum cleaner to get near the seam where the floor and wall (or floor and furniture) merge. I moved the small coffee table and she proceeded to vacuum, smashing my vacuum cleaner into the wooden part of my couch (futon)-----which she didn’t bother even moving-----multiple times. I told her not to empty my vacuum in the apartment (her vacuum wasn’t working), so dust wouldn’t fly all over the place. I was just about to show her where I empty the vacuum, when a saw a cloud of dust puff up in the kitchen right after she mopped. I wanted to scream, so I just went outside and waited for her to finish. She didn’t even know how to do clean a bathroom. After she left, I got down on my hands and knees with a damp paper towel and cleaned the edges of the entire bathroom floor. To this day, I cannot figure out what she did in there for forty-five minutes. I had to redo the mirrors and counter top, including the sink. Even though I mentioned it, she actually refused to wipe down my mini-blinds. I have three small ones. Maybe she just didn’t understand English, even though I showed her what I needed. After Ana left, I went into my small bedroom and realized I had to redo EVERYTHING. I guess she doesn’t know how to vacuum books (and even the floor), or pick up small items to dust under, and I have very few knick-knacks. So I’ve been spending the rest of this week taking one room at a time and then collapsing into bed because I’m really too sick to clean my own apartment, except for dishes, sinks, my tub, and my toilet. I’m truly disappointed, disgusted, and somewhat angry that I wasted $40 on a service that caused me so much anxiety and stress and left me with a dirty apartment. You told me to contact you after Ana left. I couldn’t at that time. You wouldn’t have liked what I had to say, and I wouldn’t have liked how I would have said it. This letter will have to suffice. (Miss) Michael Philibert