Fosters Sheet Metal

Took several days for one of their servicemen to show up. They are always courteous and know what they are doing once they arrive. I cannot fault their expertise. The bill for this did not arrive until late November, even though I called them in July to check on it. (We live in the outskirts of town so mail may go missing, blow away if the box isn't properly closed, etc., so I check with vendors I know will be sending a bill.) I held onto that bill until after the holidays and taxes were paid, so I'm sure he is mad that he didn't get the money for Christmas. I found out later that the HVAC equipment which was purchased new in 2007 was received without refrigerant, which indicates a leak (or lots of leaks) since it is a sealed system. I was never told this information and would never have accepted the HVAC had I known. It has been a problem every since and I have spent nearly 1,000.00 per year with this company on it. And to add insult to injury, as a selling point to hire this company, they took all the registration papers to get the unit registered for the warranty because they wanted to make sure it was covered. They did not do that either, so when we had a problem 1 year after installation, I found out from the factory that my 10 year warranty was not in force. They would let me register it but would be covered for only 5 years, because they could not verify that it was installed new. I tried to get Foster's to verify it's installation to save that 10 year warranty, but they apparently were just too darn busy to do so. To make a long story short, they are good at their job, lousy at their business.

I liked them. They did a fine job.