Highland Cabinets and Countertops, LLC

Success is in the details! And our Kitchen Cabinets and Entertainment Center installation was a smashing success thanks to David and Leonard Thompson of Highland Cabinets and Countertops. We were fortunate to be referred to this long-standing family run business. At my first meeting with David, I was instantly impressed with his professional and calm manner. We initially were looking for an artisan crafted Entertainment Center-but after seeing examples of his work we also opted to reface our twenty-year-old oak cabinets-while in great shape-were outdated. David made several trips to our home to view the site and get exact measurements. He listened to our ideas-and it was immediately apparent that his goal was to deliver our vision. He generously invited us to visit several of his job sites to confirm our preferences. He explained everything in detail, always confirming our understanding of the project by inquiring “Does that make sense?” He wanted us to understand every detail and was willing to modify any of our requests. His master craftsmanship in creating our cabinets and Entertainment Center was beyond our wildest dreams. Even more impressive was his customer service! We scheduled our project at least 3 months out to get on his busy calendar. David was in touch with us by phone every step of the way. I felt like we were his only customer-and clearly, we weren’t. He delivered top notch personalized, attentive service. Long before our cabinets were installed David had earned our trust and confidence. When our appliances were installed-we discovered we needed an adjustment to our cabinets. David and Leonard graciously rearranged their schedule to provide immediate service so we had full use of our kitchen. Never fear-David and Leonard are here! A remodel is a very challenging undertaking-especially since we were not on site. David provided great referrals on any subcontractors we might need and offered to touch base with them as needed. He has a great working relationship with many of the contractors in the area-which increased coordination and communication on our project. There aren’t enough accolades for David and Leonard-truly! They deliver old fashioned CUSTOMER SERVICE-they are honest to the core-and their word is their bond. They aren’t done-until you are happy. Our project was completed to perfection and on time. We are overjoyed!