2-10 Home Buyers Warranty

I pay them monthly for service.

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They could improve price.

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I called the warranty company on Thursday night and the wait time to file a claim was 20 minutes on hold until a person came on the line. She took my information and gave me the name of the company that would perform the service call. She said I would hear from the vendor within 48 hours. When I didn't hear from the vendor, I called the warranty company back and got the phone number of the a/c company from them. I called the a/c company and they said their first appointment was Wednesday AM. The a/c company came out and replaced the capacitor. We paid them our $70 co-payment.

I called to have a leak repaired. It is covered on my policy, however getting them to fix it is proving difficult. I spent HOURS on hold over 4 days and they still have not sent anyone out to fix the problem. I have talked with two departments and 9 people within this company. I have talked with another 7 people trying to get it dealt with outside of the company including the insurance regulation commission of Virginia. 2-10 Home Warranty has a very limited number of contractors who are "in network." Although I'm at a point where they are finally offering to pay for a contractor of my choice. None of the contractors I have called (about 6 different contractors) are willing to trust that this company will pay them. Franky, I can understand. Further, the water damage has now caused swelling on my hardwood floors and 2-10 has stated that they do not cover the damages, just the initial problem. If you have to use them, ask for a rep through the sellers Realtor to contact for problems.

Outstanding. I submitted my request at 9 PM via the web, and received a call by 9 AM the following morning and had a service provider ready to show up within 3 hours that same day. The sub company showed up (American Air Heating and Cooling) and inspected, ordered the part, picked it up, and had it installed by 3 PM that same day.

In my pre-Angie's List days, at the new home I had some bathroom faucet issues (builder neglect) and furnace issues (HVAC contractor I found on my own messed things up) and the warranty company was very quick and courteous to submit my claim and send someone out. Both contractors fixed the problem. My only deductible for all work performed was $50 for each incident.

Prompt response for service calls. Would need to have a major problem or numerous small ones to make it cost effective. Had the company call a local plumber to repair a leaking pipe. Received a follow up call from the company to make sure work was done to my satisfaction.

Very friendly staff when I called to file a claim. They even allowed me to use my own contractor for some work to fix a leak. The lady on the phone was willing to spend almost 20 minutes with me to find a reputable contractor (using Angie's List, of course!)

I AM TOTALLY DISSATISFIED WITH BOTH THE ATTITUDE AND RESPONSE I RECEIVED FROM THIS COMPANY AND WILL NEVER TAKE ANY OTHER COVER FROM THEM. WHEN WE CAME TO VIEW OUR HOUSE WE NOTED THAT THE PLUMBING WAS IN NEED OF REPAIR. THEY SENT SOMEONE OUT ON 1/9/06 TO CARRY OUT SAID REPAIRS BUT WHEN WE STARTED TO USE OUR DISHWASHER, IT LEAKED ALL OVER THE KITCHEN. ALL THE PIPES WHERE STILL IN THE SAME CONDITION AS THEY WERE WHEN WE FIRST CHECKED THEM AND WE HAD BEEN TOLD THEY WHERE REPAIRED. THEY HAVE REFUSED TO CARRY OUT REPAIRS AS THEY SAY IT IS AN EXISTING PROBLEM WHICH DOES NOT SEEM TO ADD UP. PLEASE ANYONE WHO IS TAKING OUT HOME WARRANTY, YOU WOULD BE WISE TO OVERLOOK THIS COMPANY- HOME TRUST WARRANTY, 2675 S ABILENE ST, AURORA, CO, 80014.

When my oven was acting up, their warranty came through. They had an endless list of contractors. The guy who showed up, had made an improvement and it died a week later. He came back a second time and fixed it at no cost. I haven't had any problems with it, since he was here.

VERY SATISFACTORY, GREAT JOB DONE, PUNCTUAL SERVICEMAN WAS VERY WELL MANNERED AND EXPLAIN EVERYTHING THAT WAS WRONG WITH THE WASHER AND WHAT WAS DONE TO CORRECT THAT PROBLEM.

WE ASKED OUR SELLERS TO PROVIDE A HOME WARRANTY FOR OUR NEW HOUSE AND THIS IS THE COMPANY WHICH PROVIDES THE SERVICE. WHEN I CALLED DUE TO A PROBLEM, I GOT A QUICK, POLITE RESPONSE. THEY SET UP A CLAIM BASED ON MY DESCRIPTION OF THE PROBLEM AND SENT IT OFF IMMEDIATELY TO THE REPAIR COMPANY. THE MATTER WAS RESOLVED IN A COUPLE OF DAYS.