Beware!!! Stanger landscaping company is a very dishonest company. We made a big mistake signing with them. They asked for 65% down and to pay the remainder upon completion. I did not want to sign up with them at first because the wife seemed weird. She kept hounding me to sign the contract with them. I should have went with my gut feeling.She pressured me to sign up with them so they can order the material right away. I specified that i wanted the job to be completed within a month because i have children diagnosed with Autism and playing outside is good for them. She reassured me that her company can complete the job within a week(which is a lie, i later found out that they had signed contracts with other people in our neighborhood early spring which they did not start anything in their backyard).We sign the contract the first week of April. We gave them $12000. They finally placed the pavers about 4 months later after we contacted the ROC. They demanded more money after installing the pavers which needs to be corrected. They also threatened to abandon our job if we didnt give them more money.Now we have to go to court. Please be careful with this company. My neighbors have the same issue with them. They also don't want to give other customers their money back after they cancel because its been months since they signed a contract with them and they still have not started their project. i wish someone warned us about them.
Description of Work: grade the land, pavers, fountain, and turf
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
Sean T.
06/2024
1.0
landscaping
 + -1 more
Do not contract with this company. We signed an agreement with Stanger in February to build out our backyard and as of June they had not started our project. Things started out great, but I wish we had done more due diligence like looking at reviews and the Better Business Bureau site where they have a "C" rating. As the start date got closer, the communication dropped off and what was there was full of excuses and a string of missed deadlines. We terminated our agreement in June before they started and now they are refusing to refund our deposit which they are obligated to do per their own agreement. Stanger Landscaping talks a good game, but in the end they are not trustworthy and we feel like we have been scammed.
Description of Work: Install pavers, artificial turf, rocks, boulders, irrigation, and plants.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Stanger's Landscaping & Masonry
Hi [Member Name Removed], we had a delay from the company that was delivering your dirt. Which we explained. We also have it in our contract that we are not responsible for supplier delays. We also explained to you that if he couldn't deliver that we would and you refused. We have been in business for 19 years and have never been accredited by the BBB because haven't needed to. The "C" rating is based off of 3 complaints TOTAL that have all been closed.... in 19 years. We did your next door neighbors house as well. We made you aware that we were behind. You didn't want to wait for us to deliver material the following day. We have NEVER not refunded a customer EVER. You have now made this a legal issue, as well as multiple bad reviews over multiple platforms. Which again we just got in the last 2 years, yet we have very few reviews which skews the ratings. We have done thousands of homes including multiple on your street with no issues. You cancelled before we began, we did not scam you. You cancelled.
Nancy H.
10/2023
1.0
landscaping
 + -1 more
Beware of these people - after the first interactions (which were fine!) suddenly we had no communication and we were accused of being the ones at fault for their lack of communication and follow through. My mom was literally hung up on by Alexis when trying to explain why we wanted to cancel our contract and the unprofessional interactions were astounding. Spend your money elsewhere!
Description of Work: Complete backyard landscape design and implementation; front yard maintenance
Rating Category
Rating out of 5
Response from Stanger's Landscaping & Masonry
Hi [Member Name Removed], I was almost to your house with the material when you decided to cancel. Your mom was screaming at Alexis for more than 20 minutes saying she just didn't understand why we hadn't gotten their yet and she tried to explain that I was on the way. With no qualms we had you refund to you, dropped off at your door within 1 hour of that interaction. After we sign a project we focus on getting the jobs we are currently in done so that we can finish and move on. The only thing that was communicated by your mother were questions on schedule, which was answered. No person should be screamed at, that is not the way to solve the problem. I'm sorry this was your interaction however we are a reputable company.
D P.
04/2023
1.0
hardscaping
 + -1 more
Loved their work, at first. Then I found out that they did not install pavers properly, never compacted. After 2-3 years we had to have their work redone as it was sinking and very uneven - dangerously so!. Additionally they do landscaping next door and ALWAY leave a mess in my front yard. Berm is trampled so I always have to repair it. LOT of trimming trash left in my front yard so I have to hand pick it up and toss it back to their neighbors. Neighbors yard looks OK when they're done, mine looks like a trash pile. AVAIL THIS CO. Also, have let owner Mike know about this but he doesn't care at all as it happened every time.
Description of Work: Paver work
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$3,000
Response from Stanger's Landscaping & Masonry
Hi [Member Name Removed], we warranty all of our work. We have never received any phone call, email, or text from you in regards to this. Before pavers can be laid the base has to be compacted we have done 200 plus homes in your neighborhood and all projects have been compacted and we have yet to warranty any pavers in your neighborhood. Additionally we have never left a mess in your yard when we do the maintenance next door, as confirmed by your neighbors and their cameras. We always clean up, and if there was an issue again, you have never reached out to us. Instead we just see your reviews and threats via Facebook messenger. If there is any issue again please reach out to us directly. 520-304-7502
BEWARE. BEWARE. BEWARE. REFERRED TO US BY A SMALL COMPANY IN TUCSON, REQUESTED QUOTE FROM THESE GUYS AND THE REP SHOWED UP. HE SEEMED PRETTY KNOWLEDGEABLE ABOUT OUR REQUESTS AND GAVE GOOD SUGGESTIONS. WE WERE VERY EXCITED TO GIVE THIS COMPANY OUR BUSINESS ($15,000 BUDGET CASH). THE REP SAID HE WOULD GET BACK WITH US IN 2 DAYS WITH A PRICE QUOTE AS HE TOOK DOWN BOTH OUR EMAIL ADDRESS AND TELEPHONE. 2 WEEKS LATER NO RESPONSE, REACHED OUT TO MIKE STANGER HIMSELF AND NO RESPONSE. COMPLETELY IGNORED US. VERY UNPROFESSIONAL. NEVER TRUST A COMPANY WITH NO REVIEWS ONLINE. THEY ERASED THEIR BETTER BUSINESS BUREAU (BBB) ACCOUNT. IF THEY CAN GO ROGUE ON A PRICE QUOTE, IMAGINE WHAT THEY CAN DO WITH 50% OF YOUR HARD EARNED MONEY AS A DEPOSIT. BEWARE.
Description of Work: LANDSCAPING BACKYARD
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Stanger's Landscaping & Masonry
Hi [Member Name Removed], I'm sorry for not getting back to you in a time frame you would like. We have been in business for 19 years now. We have never been accredited by the BBB because we have never had to. We don't and never have had a BBB profile, therefore there is nothing to delete. We have been almost 100% referral based up until the last 1 1/2 years. We have only had reviews in the last 2 years because we have never had Yelp or Google or any social media until now. I'm sorry this was your experience however we have done thousands of homes with no issues.
Joan M.
09/2017
5.0
landscaping
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Harold B.
08/2013
5.0
landscaping
 + -1 more
Excellent! Very professional installation. Very low cost. Mike Stanger has been taking care of our landscape bi-monthly for over 6 years and our front and back yard always look great when he is done. He is meticulous about all the details. He also takes care of our drip system. He can be slow in responding to email or phone messages but the quality of his work more than makes up for this quirk!
Description of Work: At this visit he installed backyard plant lighting
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Pavers and Hardscaping,
Decorative Concrete,
Landscaping - Lighting,
Masonry,
Lawn Irrigation,
Concrete Driveways,
Patios,
Fountains,
Concrete Pouring and Repair
FAQ
Stanger's Landscaping & Masonry is currently rated 2.3 overall out of 5.
Stanger's Landscaping & Masonry accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Stanger's Landscaping & Masonry does not offer free project estimates.
No, Stanger's Landscaping & Masonry does not offer eco-friendly accreditations.
No, Stanger's Landscaping & Masonry does not offer a senior discount.
No, Stanger's Landscaping & Masonry does not offer emergency services.
No, Stanger's Landscaping & Masonry does not offer warranties.