Windows of Greater Tucson Inc

Outstanding

unknown

Pat is an affable guy. He is punctual, and answers his phone. Pat does no installation or even service. He is merely a go between for Window Mart, the manufacturer, and the company he hires to install the windows (Scott Meeks Construction). Pat's business model is he pays Scott Meeks a per window install fee, and he pays Window Mart a per window cost (Pat pays the same no matter how big or small the window is). The product: Window Mart vinyl replacement window. I have looked and you cannot find much about these windows anywhere. Since I have lived with these for 18 months, I can tell you they are an entry level window. The noise infiltration is high, and the way they seal is just OK. We had a driving rain in October 2015, and the sills all filled with water. I called Pat and he said that was normal. I don't believe a well designed window would fill with water. Overall, I am disappointed with the product. I have saved some in heating/cooling, but Pat made grandiose claims and I have seen maybe a 10% reduction. The install: Scott Meeks' crew is very clean and professional. They worked very hard removing my old aluminum windows. The installation of the new windows was very good. BUT, I have had to re-caulk almost every window at least twice. The caulk they used shrank, leaving open cracks for water to penetrate. Also, they used no spray foam to insulate around the windows. A neighbor just used another company and they used foam around the windows, which made it very quiet and increased the air-tightness/seal. My windows from this company are just OK. I wish I had used Milgard or Simonton from Home Depot. Both are better windows I believe. I'm stuck, but you don't have to be.

unknown

Pat the salesman was a real professional, knew his products, helped us determine what we needed and worked out a good price for what appears to be a very good product. He sold us two windows. It took a couple of weeks to get them installed, largely because the installers were very busy. When the installers arrived they were on time, efficient, nice guys with a sense of humor, resourceful and efficient. They removed our old windows and installed the new ones. The job appears to have been very well done. The windows reduce energy loss from the rooms and help keep us warmer on cold nights and early mornings. They reduce the sound of traffic on Speedway and the firehouse across the street. We are very pleased and expect to get patio doors from this company as soon as we can afford them.

Went well. I went with another supplier who offered warranty extended to first buyer of property,

They guy who came was very nice and very thorough. He answered all of our questions.

We really enjoyed our interactions with Patrick. He explained things very clearly and thoroughly. He promised a full lifetime warranty on almost everything. We’ve tested that since, the sliding doors were not closing properly, his company had it fixed for no charge many months later.