TUFF SHED INC - Tucson

Received my shed this week. I am very disappointed with the lack of attention to detail. I have to install a tile roof to comply with my HOA. When talking to salesperson they indicated there would be some sort of a barrier to protect the shed until i was able to get the the tiles installed. The day it was installed there was a monsoon that afternoon and shed had about an inch of water in bottom. When i called to discuss why this wasn't installed they basically said they couldn't do anything about it and fix it myself. The promise from the salesperson was one of my deciding factors in purchasing from Tuffshed. Now wish i would have purchased my shed elsewhere. Very disappointing for how expensive these sheds are with such poor customer service.

unknown

I had a Tuff Shed built and installed on my property to replace an old metal shed. The Tuff Shed is of exceptional quality and is aesthetically pleasing. The installers were punctual, they were professional and cleaned up very well. Tuff Sheds are not inexpensive but the quality, durability and warranty is well worth the extra money than a cheaper shed. I would highly recommend a Tuff Shed.

After the shed was built I did a walkthrough with the Tucson general manger and give him a list of minor things to do, he agreed to refund $475.00 because of the wrong door placement, get the holds downs in stalled, fix the floors because they flex badly and call in the city inspection. After two weeks went by, I called the general manger and asked if he was going to get the work done. He said, " sorry about that, the repair person is coming out this week". Later that week, I came home and the hold downs were installed. However, nothing else that we agreed to was done and the hold downs looked awful. Then I waited a month and still the other repairs were not done and I had not been refunded my $475.00. I looked over the plans for the shed and saw that the permit was in my name and not the contractors (Tuff Shed is the contractor). Then I decided to call in the inspection, because the shed was finished and I was getting tired of nothing getting done. When the inspector came out to inspect the shed I asked him a few question about the shed like why the floors flex so much? The inspector told me that shed was permitted basically as a light storage shed and to be used for that purpose only. The shed was built to a lighter standard and It could never use it as a living space. Then I asked the inspector, "how come the floors have so much flex in them?" The inspector said, " the foundation is just a platform setting on bricks with no footings or bracing in the middle of the floor with a large floor joist span of 24 inch's on centered and that is why it flexes." Then he went on to say that it would have been better if the platform was built on a footer system with a center support and 16 inch's on center on the floor joist, he also said, " because the walls and ceiling are made from 2x4's and not 2x6's, that the shed wouldn't take much of a load." He recommended not to build a loft or overload the shed. The inspector did not pass the building because of the missing braces in the rafters and for not knowing how deep the shed hold downs were put in the ground. After all the problems, we asked for our money back because my wife and I were lead to believe the shed was to be built to a high standard and it was not. I did ask Home Depot and Tuff Shed for our money back, but they refused. After going over the shed plans I think it's fair to say that, "that the shed is poorly design and is cheaply built".

This is the third Tuff Shed I had built. Having looked at many other shed manufacturers, I decided this company offered the best construction materials and options. These sheds are quite a change from the metal ones, while they are inexpensive, they do little more than shield things from the rain. I would suggest that buying directly from the company is better than going through Home Depot since the construction is of a higher standard. These are permanent structures and built to be care free, especially with the metal frame for the door and the base. There are many options to choose among and I have never had a problem with delays or construction deficiencies. This is a company that delivers what they promise.