TUCSON AIR

Very well. No complaints. Family business. Very responsive and responsible.

The person we had scheduled to do this work cancelled last minute so we were referred to Ron by a friend who knew him socially but had never had work done. We got a quote from Ron and another company for HVAC work and a new kitchen exhaust vent. Ron seemed very knowledgeable and experienced when he came out to quote the job. His pricing was on par with the other company and he was able to work our job in quickly, so we hired him. Ron installed ducting for a new kitchen exhaust vent. The ducting went through the attic and out the roof. He also rerouted HVAC lines, installing 2 new registers. Unfortunately, Ron's work is so poorly executed he should not be in business. We need to have the kitchen exhaust vent completely redone, including roof repair. We've had to delay installation of out stove exhaust vent until repairs can be made. Ron installed the ducting upside down with open seams so the steam from the exhaust will get trapped and seep out into the cabinet and attic. He apparently made the T-top roof jack himself - it not only looked cheap, the cap overhang doesn't come down far enough to keep rain out of the ducting. The roof cap is installed above our entryway and is really an eyesore. He insisted he's used this roof jack for over 40 years without any problems. Before he put it up, I asked him to paint the galvanized metal to a color closer to our roof shingles, so it would be less obvious - he actually spray painted it up on the roof, including the roof shingles. It rained a couple of days after he completed installation and I felt rain droplets coming down the center of the duct. I called him and he insisted he just needed to add some tar around the roof seam. I explained the roof wasn't leaking, the rain was blowing into the duct. He said he would take a look - unfortunately he came by when we weren't home and slopped sticky black tar all over our roof -the tar he used is a sticky, runny liquid that has never firmed up. Again, this is above our entryway and looks terrible. He never corrected the problem, made it look worse and now we have to replace everything including the shingles he ruined. On the HVAC work, he installed one of the HVAC register boxes lopsided so we can't get the register on straight and it gaps around the ceiling. We can't get the other register grill on - it's apparently a different size than the box. We'll know how the HVAC lines work when the summer heat comes. Unfortunately, we have no confidence in Ron to come back to do any more work so any repairs will be an additional cost. I would caution against using Tucson Air.

In April, we asked for an estimate and Ron came out and provided one right away. Services were paid for up front. Then, nothing happened for a long time and it was because of repeated calls (most unreturned) that we finally learned that they had suffered an employee injury and were behind. A series of phone calls later turned up multiple promises to show up on a particular day which didn't happen. They did eventually come and begin the work, then left it for another day. As of now (mid-July), they have still not finished the job, even though I spoke to Ron personally who assured me they had caught up and would come on a particular day (now passed). All in all, they may do great work, but their employee injury has overwhelmed their schedule and they have not managed customer communications and expectations appropriately. We support local and small businesses, but expect what we pay for and what is promised, when it's promised.

WHEN MY WIFE HAD CALLED TO HAVE OUR AIR DUCTS CLEANED THEY WERE VERY POLITE. THEY WORKED IN A TIMELY MANNER. THEY ANSWERED ANY QUESTIONS THAT WE HAD. THEY CLEANED UP ANY MESS THAT THEY MADE.