Trusted Heating & Cooling LLC

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It went very well.

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Fabulous!

Nice company. Good people.

Fine

Call them first and every time.

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Jay, the salesperson, was knowledgeable, punctual, friendly, and followed through on all his commitments. Ben and his installation crew were competent, efficient, and courteous. (Pima County inspector commented that they knew their stuff).

Trusted Heating & Cooling I recently met Andrew Dobbins (co-owner of Trusted Heating & Cooling) at their exhibit at the 2010 Tucson Home Show. We set up an appointment for a free estimate at my home the following week. My husband and I are retired. We recently purchased a home needing a new HAC unit, and knowing little about how to purchase a unit or how to choose a reliable contractor, I turned to friends and then to the internet to educate myself before Andrew arrived. I had one contractor out who said they could "fix" my 17 year-old unit for $1200--a unit that was really beyond its life expectancy. I had also seen my daughter's experience purchasing a unit for her home. No one measured anything--they just told her which unit she needed and how much. I didn?t have high expectations. I was prepared for the typical quick look at my exiting unit and a quick estimate. To my surprise, Andrew set up his computer at the dining room table and spent the next two hours measuring the square footage of my home, checking window types, ceiling heights and insulation, asking about our needs/requirements for heating and cooling, i.e., how many people (or big dogs!) at home during the day, etc., and basically educated us about how to choose a unit, repeating much of which I had learned at the Department of Energy's website. (Did you know that most homes have units too large? Yeah, I didn't either! Go here: http://www.energysavers.gov/your_home/space_heating_cooling/index.cfm/mytopic=12340) Andrew actually had a copy of the Department of Energy's website in his presentation materials. I never had to mention Manual J or Manual D, as Andrew beat me to it. I honestly felt like we'd had an education. He also didn't try to sell a particular unit, but showed that, based on his computer calculations, he would recommend 3 different units at a range of prices. Installation day was just as remarkable. We met Ben (Andrew's partner) Manny, Jason, Stella and Bill (grandparents of Ben and founders of the company, now working for Ben and Andrew?the younger generation!). Such genuinely nice people. It's a real family affair. They take pride in their work and workmanship and, most of all, in their customers' satisfaction. They arrived on time and did a superb job. The place was cleaned spotless and the guys on the roof did such a neat and precise job that it was evident they took pride in their work. They followed up several times to see if we were satisfied. Who does that anymore? It was a rare experience, and I take great pleasure in recommending them. Ann S. Tucson