TM BUILDING DAMAGE RESTORATION

The work quality it great! It took a bit longer than the estimated time.

They were easy to work with. They were super knowledgeable. Their communication was great. They were very good workers. It was nice that they have relationship with the insurance company.

We were very satisfied with the work that they did and their rates was very competitive.

Excellent!

They showed up on time. They kept their estimate as what they estimated. They did a good job. I referred them to other agents all the time.

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It?s impossible to describe how dissatisfied we were with the work done by this firm. Hired to handle the demolition and reconstruction of our home after a major fire, we finally fired them after many weeks of misadventures. We contracted with them for the job in late February and they estimated 5-10 days for the demolition portion and 8 to 10 months for the complete restoration project, plus or minus a couple of months. When they weren?t finished with even the demolition portion fourteen weeks later, we told them we no longer needed their services. We believe that their incredibly slow performance was caused by the partial (according to their worker?s statement) crew?s tendency for late arrivals, long lunches, early departures They usually arrived on site around 9:30/10:00AM, then after a short work period, took a long lunch, and left as early as 2:30PM. When we repeatedly asked their representative, ?Mark,? what hours they were generally supposed to be on site, he said he wasn?t sure, but he?d check. We never got an answer. We thought that after his claimed 18 years of experience he?d have known that information offhand. In a final insult, when we terminated the contract, they attempted to charge the full amount of the demolition estimate, even though they hadn?t completed that portion of the job. We finally negotiated a slight reduction in the requested amount, but not as much as we had to pay the new contractor to complete the demo portion. The loss was acceptable in finally seeing, with our new contractor, significant progress. We?re now on schedule to complete the project on schedule and on budget

Great--very timely, great guys and great GC.

The company came out the day after the flood, responding quickly. However, they damaged the tile in the bathroom which they then listed as repair that we would be billed for. They also made a terrible mess that was not cleaned up ever. They did not send proposals on time or with adequate explanation. Estimates were too high for the work required. The flood inspection done on the roof was inadequate and missed a huge amount of damage. When the company was contacted to perform repairs after the roof was replaced they did not return phone calls for two months. TM Building did not communicate well about balances due or when they would be back. They said that there were higher priority jobs than mine even though there was a gaping hole in my bathroom ceiling for over six months along with debris and dust throughout the whole house. In the end, we canceled the final repairs and hired another company. An apologetic company owner refunded our deposit and apologized profusely.