SYMPHONY STRUCTURES LLC

They've been very very good. Their workers are an A.

I wish they could improve on their communication and professionalism. I think it is sturdy and strong, it was just that they started it in October and they didn't finish it until March. We had other craftsmen out to finish what they didn't. It was something about not being licensed to do electrical.

Designed and guilt new detached garaged. Grubbed out existing cactus, graded in new driveway, built garage, upgraded electrical service. All was done on time and on budget. We would definitely recommend Symphony Structures.

Prompt, efficient and so far all is as we were promised. It was a little more pricey than we anticipated but got what we wanted. Very professional. Would definitely use again for any project, big or small.

It was a great thorough quote and very friendly and professional, not to mention knowledgable. Would definitely use in the future.

I plan to use them again for an upcoming house remodel.

The estimator arrived on the day and hour schedualed. Very professional manner was displayed by bothe estimator and several days later by the two workers. The day of the schedualed work, the co-owners arrived along with the workers and showed intrest in what needed to be done. The wind damaged ramada was taken down within three hours and all the material removed from the property. The next morning, at an agreed time, another fella came and and spackled the area I pointed out. I could not have asked for a better team of workers to do such a great job. Thanks !

They were very professional and did a fantastic job. The job was finished ahead of the timeline and on budget. Their subcontractors were great and Symphony showed up daily to make sure things were done right. We enjoyed working with them and will use them again for our next project!

From the bid to the finish all personnel were very professional. Chris the estimator was very helpful with the design of the structure. He was there thru the entire process when needed. Paul and Rick the owners are outstanding people. You really do get what you pay for, on the one occasion that I needed to call them back for a concern a (sub contractor) issue they were on it in a heartbeat. This occurred at the end of the project and they treated the issue as if it were at the very beginning. Did I mention that they had already been paid for the project. The workmanship was outstanding, my garage was contracted to match the existing house. The only difference between the structures is the garage does not have an address posted on the building. I am thoroughly pleased and I will use them again for an add-on covered porch in the near future. I would without a doubt recommend them to others and have done so. Several neighbors have inquired as to which company built the garage. Their work truly does speak for itself and the professionalism is an added plus.

We were given professional treatment from the beginning to the end. We needed to get a zoning variance, they walked it through for us. After we got the variance, they began the work and kept up a steady pace until the work was done. Their subs were excellent; the contractors did a good job of overseeing the work, and everything was completed to our satisfaction. They also added a few tasks that came up after the original contract was signed, and they did them at a good price. We did keep up with what needed to be done, and they were responsive to our prodding. We have asked them to bid on adding a carport to the front of our house.

We found Symphony Structure through the Home Show here in Tucson. There was a lot of communication between Kris and ourselves regarding the plans and permitting (which Kris was very diligent with). Once things were finalized, construction started quickly (a few days later) and lasted about one month. The Symphony Structure staff (Rick, Paul and Kris) were all very professional, courteous and friendly. The crew members that came out for various parts of the job were considerate and polite. If we ever had any questions or concerns we were able to contact Rick, Paul or Kris with a very speedy response. We love the end result and would work with this company again in the future as well as refer them to friends and family!

We had Symphony Structures to do our patio (about 1100sqft of flagstone) and a extension over the patio about 51x13 feet. We were eager to get the job done before April because of pending family visitors. Kris was very honest and stated they would try to get it done, but couldn't guarantee it. I remember that one day after waiting for plan approval, I was expecting a visit to check out what needed to be done on the job site. I was pleased to hear "No, we're getting started today". There were a few issues that came up during the project, but they were taken care of as soon as we brought them up with them stating " We'll take care of it; we want you to be happy!" As I stated, there were a few minor issues, but they were addressed quickly. The workmen were very respectful and pleasant asking if it was ok to work on a Saturday (after some bad weather) to catch up. When I said yes, I was asked "what time would be ok with you?" There was an issue with a piece of fencing that caused a small back log, but when we spoke to Kris, it was taken care of ASAP. The whole patio is now fantastic and actually became something better than we had in our vision. The only trouble is that we don't want to leave the patio at all now!! To sum up the experience, it was great and we are very happy with the finished product!

They were fine. They quoted me probably $25,000 for their services. They were good but it is just a competitive market. Except for that, they had great ideas and stuff. They are a great company and if I had the money, I would have used them. I’m looking for someone a little cheaper. They were very friendly and very nice. Their responsiveness was good. Their punctuality was very good too. They were on time and professional as well.

The whole experience was, for the most part, excellent. I have had much worse work experiences with construction folk and these guys were involved every step of the way. I was very impressed and am very, very happy with their work. Kris Hink, in particular, was the personality that stands out by far in my mind.

Symphony Structures has done three separate jobs for us. My wife and I decided to build a very large two car garage with a workout area a couple of years ago. Our neighbor had a garage built a couple of years prior, and the work appeared very solid and matched his house perfectly, so we asked our neighbor who the contractor was that did the work. He told us Symphony Structures which he recommended with high praises. The work provided by Symphony Structures for my garage was excellent and we could not be more pleased. It matches our existing house in all aspects. Because of their previous quality work on my garage I asked them to help design and pour my circular driveway which also turned out very well with no issues. In October we started on remodeling the kitchen and put wood flooring down throughout our house. The work was to be done while I was away on work assignment and my wife would oversee the project. I needed a contracting/construction company that I could feel comfortable with to complete the job and stand by their work. My Kitchen was completely updated from 1980s design to a modern 2013 design, and my wife and I are very pleased with the end result of both the kitchen and flooring. We have found Symphony Structures to stand by their word and have done excellent work for us. We highly recommend Symphony Structures for all construction and general contracting work. We will have them back to remodel our bathrooms in the future. Michael and Joanne Holmes

Our experience has been consistently terrible. We?ve done 3 other major construction projects with other contractors on this property with pleasant, positive results. Nevertheless, because we had been burned previously by a pool contractor hiring unskilled unsupervised laborers, we tried to do our due diligence in selecting this company, including reading several positive reviews on Angie?s List and talking extensively with Kris Hink, their salesman. Kris assured us that they were a small family business that hired and supervised its own crews. If you go to their website, this is what you will see. Unfortunately, this is not the case. What we experienced was a parade of laborers with inadequate tools, limited english language skills, no idea of our desires and almost no supervision by Symphony Structures (SS) staff. Nobody seemed to be aware of the plans, and nobody from SS was around to inspect or coordinate the work. Workers would usually show up announced, or just as often, would fail to show when they were supposed to. Nobody, especially owners Paul and Rick would even show us the courtesy of knocking on our door to let us know they were on the site or ask us if there were any issues. Communication with this company was very frustrating. Our experience was that they failed to communicate our expectations to their "subcontractors" and were not around to supervise the work. As a result, many things went wrong and we felt compelled to constantly be present and watching whenever anyone was working on the project. The only communication we could depend on was that Kris would call immediately when a progress payment was due. When we identified concerns or requested corrections, we were met with denials, rationalizations, delays, and hostility from SS. Ultimately, rather than work with us, they challenged us to involve the Registrar of Contractors, which we have now done. WORKMANSHIP ISSUES: Nearly every major part of this project had problems. Here are a few: Plans were incorrectly and incompletely drawn and failed inspection. Concrete expansion joints were "eyeballed" resulting in crooked, non-parallel joints. Additionally, one slab drains toward our house rather than away, flooding the side of the house during rains. A utility room concrete floor was poured more than 1/2" out of level over a 10-foot run. When we pointed this out, Paul?s response was ?That?s what baseboard is for?. After several complaints, they finally brought in a worker to grind off the high spots and fill in the low spots, but it took a month for them to do this. The result was a floor that was marginally more level but two different colors and covered by hundreds of pin holes caused by air bubbles. Nobody from SS ever bothered to inspect this work. We ended up having to hire a third party to apply an overlay on the floor. The garage door opening was framed in at 7 feet rather than the contracted 8 feet and had to be re-done after we pointed out the mistake. A contracted skylight was omitted and had to be installed through the dried-in roof after we pointed out it was missing. A contracted window in the garage was omitted and was only installed after we pointed out it was missing. A garage entry door was installed out of level and plumb (due to the uneven floor), and had to be re-installed after we pointed out the problem. A second entry door was damaged (door frame chipped and split) by the installer. The electrical wire necessary to operate the porch light was buried under concrete. Their ?fix? was to pull power from a source operable by a switch at the opposite side of our house. (meaning that we would need to turn on the family room light to operate our bedroom porch light). We discovered this and requested correction, but now have an exposed romex wire running the length of the porch. The laborers hired to cut the opening for a new french door, showed up without adequate tools and supplies to mask off the area. As a result our house was filled with concrete dust for the several days it took to create the opening. Since they didn?t have masking tape (they asked me for some), they borrowed lathers tape, which pulled the plaster off of the interior wall when they removed it. They made no attempt to repair the holes. The french door was improperly installed (not level and plumb) and had to be re-installed by a third party installer after we complained and SS could not do it themselves. This entire door project took 4 weeks, although we had been told it would take 2-3 days. We contracted for a 3-coat stucco product. What was applied was a 2-coat (?Western 1-coat?) product. The base coat was not allowed to cure - both base and finish coats were applied in a day and a half. Within days, the stucco developed hundreds of cracks, many quite wide and running from the roof to the ground. Subsequently, a large slab of stucco and foam insulation detached completely from the side of the house and had to be re-attached and stuccoed. The stucco lather walked off of the job and it took over a week for anyone to notice. Nail ends were left protruding from the wall under the eaves where a rafter was removed. Several requests to repair this have been ignored. A window screen was ripped twice by workers, but nobody bothered show the courtesy of admitting to the damage. The roof material is not securely attached and is rippled. Visible air pockets are found throughout. Exposed nails protrude through under the eaves. Plant material and construction debris were not cleaned off of the roof and were simply painted over and imbedded in the roof coating. Portions of the roofing material are lapped backwards; downslope material is lapped over upslope material. Metal rafter clips were installed on the exterior of the porch beam, rather than on the interior (house) side where they would not be visible. Our property was littered with their cigarette butts and nails left in our gravel drive (see photo). Workers regularly urinated on our property (not that we wanted them in our house, but that doesn't mean they should pee in the driveway). PROFESSIONALISM AND CUSTOMER SERVICE. Unfortunately, their workmanship is not the only issue. By mid-December, we had paid $38,000 in progress payments, more than enough to cover all work done up to that date. Because of the numerous workmanship deficiencies and performance issues and delays, we jointly amended (and signed) the contract in December with a final payment of $2714 due after painting, final cleanup and completion of all work. The painting was never done. After more delays, and another demand for final payment, we lost confidence that SS would complete the project to the standards they promised and contracted for. Therefore, we offered them a financial resolution to terminate the contract. We offered the full price minus the cost to complete the remaining work (approximately $4000 to cover the contracted painting price and some unfinished electrical). Their response was to go on the attack. SS abandoned the project and Kris Hink sent a series of threatening emails attacking us personally. In February 2013, they submitted a fraudulent claim against us for over $7,000 to a debt collection agency. We are now 7 months into this 6-8 week project, and have had to involve the Registrar of Contractors because SS has abandoned the job and we have had to hire an attorney to assist us with the fraudulent collection claim. We are moving on with finishing the project on our own. Estimates for us to complete the remaining portions of the project and pay for repairs total $6500+ to date, not including attorney fees. Two requests to the collection agency for written verifiction of the "debt" have gone unanswered. Overall, this has been the worst experience we have had with a contractor. We would not recommend these guys to build your dog house (especially if you care about your dog?s credit rating). Finally, if after all of this, you decide to hire this company, be sure to get everything in writing. They will want to give you a very cursory, boilerplate contract with very few specifics. Do yourself a favor, and go on line and follow the Registrar of Contractors advice for what should be in a complete contract, then make them give you one of these.

My experience with Symphony was generally very good. They stayed within their bids, workers were friendly and prompt. The garage is attractive and very useful, well lit and well insulated. I had occasion to call Symphony for some help twice and they responded promptly. There are two negatives that have bothered me during and after the work was performed. Communication between the customer and between company personnel was not good. I had a ceiling fan in the building that I wanted installed and told several people from the company about. The fan was not installed. The same thing happened with the laundry room. We wanted lighting installed during construction and I told every person with the company that I saw. The lighting was not installed. This time I was aware of communication issues, so I made sure that I told everyone I saw with Symphony about the light fixture. Lastly, since the front end of the garage was built on fill, the cement slab leading up to the garage should probably have included footers to prevent cracking. One corner of the slab has broken off with no more weight on it but a small pickup truck. Another settling crack has developed on the slab and on the brick front of the gagage. Overall, I still rate my experience with Symphony as very good. They do need to work on their communication and cement work.

All work was completed as contracted and the workmanship was exceptional. Kris, Rick, and Paul were professional at all times. I would highly recommend SS to anyone.

I cannot say enough as to how professional, neat and organized the group was. A pleasure to do business with. They will definitely be doing my bathroom remodel.

They were prompt and very thorough. We may be using them to do the work. The quote was for $54,000.

Very well. They worked with me on getting materials, on my terms, and showed up on time. They worked efficiently, and did the job in very quick time.

Symphony Structures is a rare find in the Tucson, AZ market. A company that responds immediately to your request for a free estimate; gets the estimate to you when promised; seems really appreciative of the business when you sign with them; starts and finishes work as promised. I couldn’t have been more pleased with every aspect of their performance and professionalism. I wouldn’t hesitate to use them again or recommend them to my friends.

I've dealt with remodelers and contractors before on 2 other houses. These guys were the best. Good estimate and they stuck to their pricing and timing, even though it ran a bit over. Always showed up when they said they would. Their workmen were always skilled, efficient and professional. They always consulted me if there was a question or issue about materials or finish. One street visible new brick arch was not right at first and they redid it correctly at no charge to me. Since they were doing interior work, I trusted them with the house and keys. They were trustworthy, and always locked up when they left. The craftsman/carpenter who did the woodwork was excellent and conscientious. He was available on weekends too if he needed to be. The addition, carport and remodeled garage look like they were always there.

Excellent service and they were very responsive.

Easy to work with. Kept us informed even when we were out of town during the building process. They were on top of all problems and offered solid solutions.