Sunset Flooring and Tile, LLC

Mike was professional, helpful, timely and great to work with. I had heard so many nightmare stories about bad stone tile installs. My contractor recommended Mike, and I was very happy with the work and the price. He and the crew worked quickly and did a great job of making sure everything was completely level and that all the rooms flowed seemlessly from one to the next. I would feel confident in recommending Mike to anyone. He does a great job.

The job was a total disaster. The setting of the tiles was shoddy, with disproportionate size cuts and tiles that were not flush with the walls. So, some of the tiles stuck out from the surface of the other tiles. There were areas which were not symmetrical as they should have been. The most significant issue arose when the stone was grouted before it was sealed. The color of the grout seeped into the stone and completely discolored it in an uneven fashion. When the issue was brought to Mike Smith's attention, he initially said that he did not see any problem with it, although the color was completely different than it was supposed to be. He had a very arrogant attitude when shown the installation instructions I had printed from the manufacturer's website, saying that the stone should be sealed at least once before grouting. He was indignant about how he was supposed to know that, claiming that manufacturers normally place written instructions in the boxes of tiles if there are special things that need to be done. He was positive that there were no such written instructions in the boxes for this tile. When I went out to check the tile boxes, there were indeed the same instructions (on bright canary-yellow paper) that I had printed from the website, sitting on top of the tile in a partially-used box. Clearly, Mike and his helpers simply ignored or never bothered to read the manufacturer's instructions. He then tried to remove the grout from the stone with a couple of grout haze remover products, but there was no improvement. Mike has yet to acknowledge any mistake on his part or to offer any suggestions as to how he would make it right. I had to purchase new tile to re-do the backsplashes. I was so disgusted with his incompetence and arrogant attitude that I refused to have him return to the house to do any work. I had to find a new tile contractor to remove the ruined backsplash, which then removed the drywall. So that had to be replaced before any new tile could be installed.