Steve Martin Appliance Repair

Technician identified the leak problem in the refrigerator being the water shutoff valve and said that it needed parts (about $50) and labor, for a total of $349. He affirmed that replacing the valves would definitely solve the leak problem. He also said the refrigerator has 2 valves, that he ordered them, but when he came to replace the valves he came with one valve! After about one hour work, he replaced the valve, yet the leak problem was not fixed. He said it may be the housing for the water filter, yet initially (first visit) he did not mention that possibility. While I was getting my payment ready, he also took the "old" valve to my surprise. Overall, this business is not professional at all.

Service man arrived and looked at ice maker for about a minute and said ice maker did not work at all and gave me an estimate of just under $500. I then paid the $65 service charge and he left. I then called a plumber who came out and said there was a calcium buildup behind the frig. Took about 5 minutes to clear the line and was only charged $35 and now the ice maker works perfectly. So, in short, they took my $65 for nothing. I will NEVER use them again and neither should anyone else.