Stanley Steemer

I am very pleased with them. They gave me a time range in which they would be here. They called me before coming. They arrived within the time range they had said they would be. They were efficient and clean. They completed the work and left.

The prices are good and the quality of work is good. I would recommend them to others.

This company sent a couple of fellows out to estimate who did not have a measuring tape (they were going to step it up), but used ours when offered. When the carpet cleaners came out, they took quite a while going over the estimate (I think they thought it was inaccurate) and wanted to redo the estimate telling me that I would have to pay a higher price if the fellows had measured incorrectly. I refused and showed them the estimate and told them that this is what I had budgeted. They measured and figured for 30 minutes and said that the original estimate was correct. They did charge me an additional $17 for a walk in closet - I guess they don't consider a very small walk in closet as part of the 3 room package, even though 2 of the bedrooms are 10 x 10!

They came on time, were neat and courteous, and explained what they would be doing. After they finished, they talked about future "accidents" my old dog might have and recommended a spray and cleaner I could use on the sofa (where he lays and sleeps) to keep the stains from becoming permanent. Since I told them I was unable to remove the blocks and protectors the next day, I can't bend or lift heavy things they told me to phone the office and arrange for someone to come out and remove them. I did so and another team came out by appointment and removed the blocks and protectors and relocated a 6-ft. artificial tree back in place. They were also neat and courteous.

I would use these guys again. I felt they did satisfactory work. The carpets came perfectly clean and spot free; they dried quickly as well. The price was fair for the work they did.

Their work is excellent and they cleaning products are fantastic. They don t leave sticky residue on my rugs. I have never had a problem with them and that is why I still take my carpets there. I would recommend them to anyone who needs their carpets cleaned.

I have used Stanley Steemer exclusively for more than 10 years and never had any trouble. I had some this time! I called and made an appointment for a Saturday afternoon, and told they would arrive between 2-4. At 4:30, I called the company. They couldn't find my appointment(due to misspelled name that I tried to correct)so I rescheduled for a day that I had to come home from work. The cleaners were scheduled between 9 and 11, and I was told that they would call me about 30 minutes prior to arriving at my house, which would allow me the time to get home. They never called-they had the wrong area code. I called the company at 9-they couldn't find my account because they still had my name wrong. She called me back and said the cleaners were waiting at my house. The workers told me the carpets would be dry in several hours. I stepped on them the next morning (12 hours later) and got my socks soaked! I think if they leave the dirty water in there, the carpets can't be that clean.

We phoned and got a timely appointment. The crew arrived a little early, did an excellent job, and were very helpful in sharing tips on carpet care.

They called ahead, showed up on time, cleaned the carpet properly. They were professional and effective.

Excellent results. They worked hard in the high traffic areas to get all the soil lifted out of the carpets. They were polite, helpful and while they made suggestions, did not subject us to high pressure sales. They finished quickly and cleaned up after themselves.

Fine. Showed up on time. Got the work done and left. Maybe not tremendously communicative and not a great bargain, but I would have them back again and probably will.

The first crew that arrived on a Saturday were horrible! The crew chief smelled as if he had not bathed in a week, and he had a bad attitude. I let them start work and threw them out after about ten minutes. They were obviously doing a slap-dash job. I then called the company (who responded quickly). They sent out a new crew on Wednesday morning (my choice). The new crew was professional and courteous. I believe they could not have done a better job. Unfortunately, when I described the work of the first crew chief, they knew who I meant without me telling them the name. He is still working for the company and doing the same type of job! So beware of who comes to do your work. Dont be afraid to remove them if you see it is not satisfactory.

THE COMPANY DID EXCEPTIONAL WORK ON OUR UPHOLSTERY IN THE LIVING ROOM THEY WERE VERY PUNCTUAL AND THEIR WORKMANSHIP WAS OUTSTANDING. I WOULD RECOMMEND THEIR WORK TO ANYONE.

THIS IS A COMPANY THAT YOU COULD TRUST TO LEAVE IN YOUR HOUSE WHILE YOU RAN TO THE STORE. THEY MAKE SURE THAT THEY ARE ON TIME, BUT IF THEY ARE EVER LATE FOR ANY REASON, THEY CALL TO LET YOU KNOW AHEAD OF TIME.

THEY WERE GOOD, CLEAN AND PROFESSIONAL. THEY DID A GREAT AND FAST JOB ON CLEANING EACH CHAIR, MOVED THE FURNITURE WITH CARE AND PUT EVERYTHING BACK IN IT'S PROPER PLACE.

I THOUGHT THEY COULD OF DONE BETTER THAN WHAT THEY DID. I STILL HAD SPOTS LEFT ON MY CARPET. WE'RE PROBABLY GOING WITH A DIFFERENT COMPANY THE NEXT TIME WE NEED OUR CARPETS CLEANED BECAUSE OF OUR FIRST IMPRESSION.

THEY DO A GREAT JOB, AND I CAN ALWAYS DEPEND ON THEM. THEY ARE PRICED REASONABLY AND ARE ON TIME ALWAYS. I HAVE NEVER HAD ANY PROBLEMS. THEY ARE THE BEST CARPET CLEANERS I HAVE EVER USED.

THE CLEANERS HAD DONE AN EXCELLENT JOB OF GETTING OUT ALL THE STAINS IN MY CARPET. THEY WERE VERY CAREFUL NOT TO DAMAGE ANYTHING IN MY HOME. I WOULD REHIRE THEM AGAIN IF NEEDED.

MY HUSBAND AND I WERE VERY PLEASED WITH THE WAY THAT OUR CARPETS TURNED OUT. THEY WERE LITERALLY SPOTLESS. THE PET ODORS WERE COMPLETELY ELIMINATED AND WE WOULD HIRE THEM AGAIN IN NO TIME.

WHEN THIS COMPANY IS DONE CLEANING OUR CHAIR AND COUCH THEY LOOK LIKE WE JUST WENT AND BOUGHT THEM FROM THE STORE. I LET EVERYONE KNOW HOW WELL THIS COMPANY IS AND I WILL NOT LEAVE THEM.

THE CARPET CLEANERS HAD DONE AN EXTREMELY GOOD JOB. THEY HAD GOTTEN OUT ALL THE STAINS IN MY CARPET. I HAVE USED THIS COMPANY BEFORE, AND WILL CONTINUE TO USE THEM BECAUSE OF THE HIGH QUALITY OF SERVICE THAT THEY PROVIDE ME.

I LOVE THEM, THE WORK THEY DO IS SIMPLY THE BEST. THEY ARE COMPLETELY DEPENDABLE TO GET THE JOB DONE TO MY SATISFACTION. I WILL CONTINUE TO USE THEIR SERVICES.

THESE MEN WERE QUITE EFFICIENT AND KNEW WHAT THEY WERE DOING. THEY FIRST VACUUMED ALL THE RUGS THEN THEY RAKED IT UP TO MAKE SURE THE MACHINE CLEANED IT WELL. THEN THEY PUT DOWN TEFLON SO MY CARPETS WILL STAY CLEANER LONGER.

THE WORKERS WERE VERY PUNCTUAL AND RESPONSIVE TO MY NEEDS. THEY MOVED ALL OF THE FURNITURE FOR ME AND WHEN THEY WERE FINISHED, PUT IT BACK. I WOULD RECOMMEND THEM TO ANYONE.

WE ARE VERY IMPRESSED WITH THE WAY THE CARPET LOOKS. THE CARPET IS PRETTY OLD, SO WE'RE AMAZED AT HOW CLEAN IT LOOKS. WE'RE ACTUALLY PRETTY HAPPY THAT WE DID NOT HAVE TO PURCHASE NEW CARPET. WE DID NOT WANT THE ADDED EXPENSE.