Solar Bear

Description of Work: Since I live alone and don't need to be getting up on my roof anymore, I fell for their seasonal maintenance sales pitch. When the representative arrived I additionally agreed to replace my water heater and put in a programmable thermostat for my forced-air heater. The thermo was replaced that day. They sent an A/C guy to work on my swamp cooler -- and sent him with the wrong size pads and a sump pump for some kind of appliance I don't own. The guy was humiliated but still did his best by cleaning and replacing the pads and pumps in my cooler. Meanwhile I'd paid for the water heater and the maintenance contract.

Description of Work: Solar Bear installed my furnace.

Description of Work: Checked the air conditioning system and found that the distribution lines were in need of replacement. Checked the existing AC unit and found that it was very old. Wanted $1000 to replace the distribution lines under my park model and $8000 for a replacement AC unit. Called back an hour or two later and reduced the price to $5000. The technician said that "The boss usually doesn't ever change the bid price but today he did for you".

Description of Work: This was the worst experience I've had with any company of this type in my life. From the first time they call you to reel you in for an appointment, they're all about selling you something every single time they arrive. And they're good at it: the first time they came by to check both my AC and heating systems, I wound up spending almost $1200 in plumbing "upgrades" and a three year contract for yearly checkups. During that first visit, a technician broke something off of our heating unit, promised to come back and fix it the next day...and three weeks later, after several calls, I finally talked to a manager who told me that he'd never heard about the problem. I had made the technician write it on my receipt so that I could prove that the piece had been broken off. They finally got someone to come out a week or so later and I made sure I watched him put it back, so that he couldn't come up with some other scam that would cost me money despite the contract. After two more visits that cost me about $300 more, despite the contract, I finally decided I was so dissatisfied with their services that I didn't want them anywhere near my house, even though I had two more service calls to go.

Description of Work: This company keeps calling our home number despite being told we are on the national Do Not Call registry. I have now formally complained to the Arizona Attorney General. Members of our household have been solicited at least six times now. Upon reading about this company on other forums, numerous other people have been contacted repeatedly in this way. I have no direct experience with this company. HOWEVER, the fact that they allegedly regularly violate consumer law, to me, is an indicator that they would not be a good company to deal with. Furthermore, they apparently don't pay attention to detail, like who's on the Do Not Call registry. This does not bode well, to me.

Description of Work: I used Solar Bear about three weeks ago. I have a five-year package with them.

Description of Work: They came out in June of 2011 to replace a filter in my air conditioning and clean the coils. My memory was that they originally charged me $89. They are now charging me $1200 for that work. They are saying they provided many other service, but they did not provide any other services. The man who came out was a nice young man, but he was in pain. He had been hit in his ribs or something and was not feeling well. I stupidly signed his invoice without reading it saying I would use their services going forward, but I never used their service because I called and canceled it.

Description of Work: He inspected the plumbing system in my home and added a liquid treatment to the drains. This included draining the hot water heater to see if there was excess calcium build-up. He found two faulty shut-off valves in the house - 1 sink and 1 toilet and wanted to replace them. We Declined - See Below.