SCREENS & MORE

Beautiful work!

When I initially called, he was fine. However, it was down hill from there. He came to measure the windows. I live in a community with a gate. I told him he'd have to call from the call box and I'd beep him in. The call comes up on my phone: Open Gate. His call did not come up "open gate". I couldn't hear him when he called. I finally understood he wanted in and I told him he had to use the call box, not his phone. He said there were people behind him, I was holding up the line, and he threatened he would just leave he was so busy. He called again but it didn't say open gate, but I pressed the # to let him in. Maybe it worked, maybe someone let him in, maybe he did call from call box, even though it's never not come up Open Gate before, and hitting # worked. I tried to direct him to my house (the numbering here is NOT intuitive!) as it's hard to find. He didn’t like that, said he could do it, but I saw him turn the wrong way and told him to turn around. He did turn around, but did not like that I told him. He came, got out of his car, ignored my hand to shake, I said my name, he ignored me. I said I didn't catch his name. He didnt’ say a word, but made a point of giving me a card. Then he told me I was rude (I couldn't hear him and that's rude?), that he was incredibly busy, and he was close to leaving. If I hadn't already waited a week for him to come and it was June, I would've asked him to leave. He did not say another word to me -- except to tell me the price and wait for a check. He told me it would be a month. Today was 5 weeks, one day. To be fair, after I called the day after they were due, he had someone come out the next day. However, he didn't tell me they were coming. I was in the shower when the open gate came, and it was too late for them to come back 8 minutes later when I saw it. When I called about that, he quite irritably told me, "That's the problem. My guys don't have time to wait for you to open it." I said I didn't even know they were coming. He said we didn't need to be home -- and yet he knew he had to get through the gate. So while he said I didn't need to be there, I was supposed to be by my phone 24/7, with no warning, so I could answer when his guys came -- regardless if I was in a meeting, on another call, etc. The he said he didn't know when they'd come back. I called again a few days later and he said day after tomorrow. I told him he could also get buzzed in by the office and gave him that #. But a no show on that day. I called again. He demanded that I give him access code (our personal access code, which has since been changed) so they could get in. For reference, in all the time we've lived here (20 months), it's never been a problem for a vendor to come in. There are at least 50 vendors, post office, Fed Ex, etc. in the park everyday. Some how they can get in without being incredibly rude. Except for our first call, there has not been one pleasant interaction with him. I do Customer Service workshops and will use him as one of my Top Ten Worst Customer Service Experiences. I can't believe they're still in business. I was going to get another window done, but I will not give him any more money. We'll find someone else. The screens were put in today, and I can tell the difference already. So the product, on it's first day, is working great. Other recs I've written on Angie's List have been excellent, especially my A+ most recent one with Fairway Cooling & Heating, so I'm not prone to pan someone -- just someone who treats me like he did.

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The screen look great and the installers were very nice. The owner herself comes to the site and explained everything in detail. My only complaint was there wasn’t a whole lot of variety to choose from.

Screens both for rectangular and arched windows look great and block a ton of sun and heat. Very easy to work with.

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Did a great job and were very professional. Would definitely use them again.

It went well. I had phone contact to set up the appointment. On the day of I was contacted by the office because the installer wanted to be sure of the color of screen I wanted as I had chosen a different color than the one being replaced. The work was done while I was away. I was very pleased with the efficiency of the work and the personal care of the people who did the work.

A man came to measure and 3 days later the door was brought and installed.

They came on time everyday and they did a good job as some of the screens were so old that they had to scrape the old screen off the frames. The work looks beautiful. I am happy to have the bugs on the outside where they belong.