Russett Southwest Corp

I called this company an 05/16/2024 because my AC failed, they checked the AC and informed me on the phone that the fan stopped and we need to replace fan and capacitor. They charge me $430.00 but they only changed my capacitor, a couple of hours later my AC failed again and I called them back, they informed me that i need to replace the motor, I told them that I was thought the fan was just installed, they informed me that only the capacitor was replaced, they charged me an additional $422 dollars including a discount for having to come a 2nd time for the same problem. The next day I talked to the Manager and he offered to refund a few few dollars, I was very upset and he agreed to reimburse $342.00 for the parts only I end up paying $510.00 for a fan motor and a capacitor. The first technician was very dishonest and took advantage that i was not in the house to charge me $430 for a capacitor. I don't trust this company, check parts cost online to see if they are being fair to you and check that they really install the new parts before they leave. The manager should remove the entire cost of the firs visit since they really abuse of me. If possible use a different company.

Hired to get furnace fixed. Wife said they spent 20 minutes and 80$ to inform me it was the circuit board and quoted 700$ to repair. I was out of town so told them to hold off. Came home and took a look myself. Did a few simple checks, ended up being a bad limiter switch which is 11$. Russet tech was either lying or doesnt know how to troubleshoot a furnace. Stay far away from this company.

This crew had to deal with bees, two rattlesnakes, javelina, poisonous spiders and 5 noisy dogs. Yes I kept the dogs out of the way most of the time. This crew went above and beyond and just dealt with everything as it occurred and still had my new system in and running by noon. Thank you so much!

It went horrible. I will never use this service again! All they wanted was the money. When we were not happy with the technician’s attitude, we decided not to have the unit repaired. Then all he wanted was the service fee money.... Called the supervisor and nothing was resolved. He made it seem like we the customer was wrong. So, we are out of 74$ and bad service.

The whole process went very well. The estimator Cody came out on Friday and told me what a new system would cost. I felt the price was fair and asked when his team could install a new system. They were able to come out on Monday. In the interim I was provided a room air conditioner that helped for the three days without A?C. The install team ( Danny and Renee) arrived on time on Monday. They answered all my questions throughput the installation process. Very professional and definitely courteous.

Russett did a great job at the best price.

Work was completed quickly and efficiently.Have had no recurring issues.

Very well. Technician was excellent, fast, very experienced, knowledgeable and friendly..

Jesus, the Tech came out and "listened" to what was going on and did a systemic check of the system verifying all aspects of the potential cooling, or lack there off, problem. He eventually came back to the main unit and by-pasted the overflow sensor and the system came on. He replaced the sensor and that has been two weeks and everything is working. As I graded as a'B' was the price of parts. Fully understand a companies profit margin but this part replacement was way too high.

The technician arrived early and kept us informed as he proceeded through his inspection. His summary at the completion of the job was appreciated.

They have the best prices and they did everything we ask of them. All the work was done in one day. They did an excellent work.

Whereas the owner of Russett Southwest Corporation; Jim Baldwin has not been responsive to any of my last three emails and in fact will not respond to anything in writing. He only got involved once through this whole mess and that was over the phone in which he called me to tell me he was not going to do what Cody Chadwick (My Salesman) told me they were going to do to resolve the issue, and proceeded to tell me the most he would do and that was it. Very rude and somewhat arrogant about it as you may read from other reviews. Also during this whole time, not once did anyone offer to come out and look at the poor workmanship of the job. I sent 12 pictures in hopes someone would actually care to see what kind of work there service techs are performing for the company/customers, but management, the sales staff, nor the owner seem to care about their quality. The system by far is not operating to peak efficiency on AC in which that is all I have used at this point being it was just installed 07/18/2017, and the ground level return air duct made out of about 10 pieces of 1” duct board, duct tape and duct seal is a safety hazard whereas this is a natural gas furnace and all the equipment is supposed to be 18” off the floor/ground, and it originally was until they modified the return duct into the furnace/AC Blower system with this new install. This is for sure a safety hazard and not to code. The other issue is even after coming out a second time with the same two techs, the quality is not nearly what it was on the system they replaced, and the return duct below the equipment deck has leaks, and my old system did not. So since Mr. Jim Baldwin does not actually want to make this install right on the new Lennox System, I would like a refund on the two year service contract that was included in the package price of $433.00 where as I do not want to have anything to do with Russett Southwest Corp. ever again and would not ever recommend them to anyone. Ultimately, I would really like this system fixed properly, but that does not seem to be an option with Mr. Jim Baldwin who simply just does not seem to care about taking care of his customers and or business anymore.

They've been by a couple of times at no charge, to make adjustments and service the system. They've been around a long time; there's a reason they've been in business for many decades.

Very well. They were professional and did great work quickly.

After the system was installed and working it took about 4 weeks to have a service person come out to finish the job. This response is the only problem so far.

Tech cleaned the unit inside and outside. He checked everything and installed a new filter.

Great ,would definitely use them again. Everything was just great.

They cleaned the filter, checked things out and did not try to sell us anything.

Excellent. Had great co-ordination, and install crew were professionals! Real professionals not trainees.

It went very well. Initial testing of our old units, took a few hours (to qualify for TEP rebates), as well as testing all our ducting/vents for leakage. The install took one day for the downstairs and one day for the upstairs. The two installers cleaned our dryer vent/duct. They sealed all of our room vents. It was a very thorough and complete process. We were pleasantly surprised. The new. "smart" thermostats are outstanding. The two stage, high efficiency units are quiet and cool the house very quickly. I am curious to see our electric bills next summer. Hopefully, we will see a large savings. I would highly recommend Russett.

Well. It turns out the condenser fan on the outside needed to be replaced. The technician checked if it was something simpler like a breaker, which was great. I like everyone else want to pay for only what needs to be fixed.

We got bids from approximately $7K to $10K per unit. Russet came in with a package that included taking care of all the TEP, manufacturer and other rebates. So this made it much easier for us as we did not have to fill out the paperwork for rebates, mail them in and wait for the refunds. Russett just reduced our prices and took on the admin burden of filing and waiting for the rebate refunds to come in. So all we had to do was pay 50% up front and 50% at the end with the overall price reduced for all the incentives and rebated handled by the Russett team !! Russet pricing came in about 15% to 20% lower than the prices above depending upon the configuration of AC heat pump and air handler chosen. They also were able to reduce the leakage of the air ducts and house by approximately 40-50% between the first measurements by Philip and the same measurements he did after the units were installed All in All we were happy we went with Russett and pleased with their responsiveness and quality of their work plus their competitive pricing. We will certainly use them again. !!

It broke at 2 and was fixed by 6:00. I am happy!

They helped me make accurate comparison with competitive quote. Explained all that would be done to include electric company and manufacturer rebates and warranties. Showed up on time, very courteous and professional.

The crew did the work as expected. It's still too early to know if the work is effective. My complaint has to do with the crew cordiality or to be more precise, the lack of it. They responded all my questions reluctantly at the point that it was rude. For me it's basic that people working at my house show respect and disposition to answer my questions and keep me informed of the process. For this reason, I won't call them again.